Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,644 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,644 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They were helpful and met all of my expectations”

Helpful Report

Posted 4 months ago

“Very easy to work with and quick and helpful with claims!”

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Posted 4 months ago

“For the most part I’ve been happy with our coverage. The claims are usually easy to file though lately I’ve had claims I’ve had to call about several times as they were not clear on what they needed. They wanted something different than had been required in the past. It seems to get straightened out eventually. I do wish they covered prescription food prescribed by the vets for treatment of a sick dog. Also, nutrition services recommended by the vets for treatment of illness. Maybe this will come one day! I like the flexibility and how you can customize your plan to your needs.”

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Posted 4 months ago

“Good, fast review process”

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Posted 4 months ago

“Great coverage and quick payments. Well worth the cost. I would highly recommend.”

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Posted 4 months ago

Hi Joseph, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Submitted my claim snd it was paid within 3 days! Quickest ever!”

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Posted 4 months ago

Hi Karen, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“They are very prompt and i like that they are very detailed”

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Posted 4 months ago

Hi Kacey, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Pets Best Insurance is very easy to file a claim and reimbursement is quick. Their app makes it simple. Completely satisfied with them for the last few years.”

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Posted 4 months ago

Hi Linda, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“I previously would have given five out of five. What I like: it is easy to submit claims on the app. They cover rehab treatments. The agents are nice. But recently a lot has changed. They are now using more AI to determine claims, which has led to my having to call for each claim to have it reviewed by a human (the AI has been denying claims that are then approved by the human). They used to call the vet for more info; now the claim is just denied by the AI.”

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Posted 4 months ago

“I consider getting PetsBest Insurance last year to be my best decision of the year. I’m very pleased with the decision! I have referred many people! Thanks for being such a good company!!”

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Posted 4 months ago

Hi Deborah, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“1.Emails from you do not identify what issue for which your reply relates. While you relate date of service and claim # of issue you are addressing, when I have multiple claims submitted I can't tell which is being addressed. Simple tell me on the email what diagnosis or issue you are addressing. Can't be that hard. 2. Unable to download (access) your data provided with your email. I don't think it is a problem on my computer. 2. Unable to use on line communication”

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Posted 4 months ago

“Prompt attention. Updates as needed. High rate of reimbursement.”

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Posted 4 months ago

Hi Susan, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“I have been a PetsBest customer for years. My only frustration is certain drugs are not covered despite, our vet confims our dog Sadie has osteoarthritis. The Dasuquin which is a a joint health supplement should be covered, and has been helpful to Sadie. I disagree, it is a not a vitamin which PetsBest stated when I questioned, why it is not covered. This is the reason of my 4.”

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Posted 4 months ago

“You guys are quick and efficient as always. Thank you.”

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Posted 4 months ago

Hi Robert, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“We have been very happy with Pets Best so far! We began coverage last October when we adopted our senior Westie, who was diagnosed with skin/ear allergies. We also added the wellness coverage, which has been great for covering portions of vaccines, dental cleaning, and preventatives. Claims are easy to file on a desktop or via the mobile app, turnaround time on claims is reasonable and setting up reimbursement is simple. Any contact with customer service has been pleasant and productive. Highly recommend!”

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Posted 4 months ago

“they processed my claim very quickly and only took a feww minutes to file claim”

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Posted 4 months ago

“The system was down for a few days . This happened on the first time I used It. I had to call twice to get explanation on coverage. No explaintion was provided in coverage. You need a faster turn around on reimbursement. It has been two weeks . Sure enough I had to call again because of no explanation on what the hold up is. What would help is if you are not covering a bill please explain why.”

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Posted 4 months ago

“Pet's Best processed my claim quickly and was super easy to work with. I wish my medical insurance was this responsive.”

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Posted 4 months ago

Hi Tawnya, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Expeditious service. Thank you.”

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Posted 4 months ago

Hi Laura, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“I have a chronically ill dog. She gets treatments monthly. Pets Best never gives me a problem with reimbursements. I’m so glad I have this insurance.”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 33,644 reviews