Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,791 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,791 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent customer service every time. products arrive in perfect condition and on time. prices are competitive. ALWAYS a great experience!”

Helpful Report

Posted 4 months ago

“Easy to file claims and fast review time.”

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Posted 4 months ago

“They have always been responsive to my claims and fairly quick. If a claim has taken extra time, they have sent updated emails. Thank you!”

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Posted 4 months ago

“I have a different Pet insurance for my older dog. Claims are settled quickly and paid at 75-80% of total claim.”

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Posted 4 months ago

“These guys are the best. I submitted my claim and it was processed the next business day. I received approval the next day and the reimbursement was deposited in my account within 3 days. I wish my insurance was this fast.”

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Posted 4 months ago

“I took my dog to the vet over 10 days ago and after many conversations with them they still haven't re-embersed me I still don't know what portion of the bill they intend to pay. I didn't have an extra 800.00 so I had to use my rent money. VERY SLOW TO PAY”

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Posted 4 months ago

“Pleased with the service provided. Looking forward to getting forward to being reimbursed.”

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Posted 4 months ago

“Was able to work with me to get all of the documents from Al vets and come to the correct conclusion.”

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Posted 4 months ago

“I purchased a coverage level plus wellness plan which I believed would provide a better amount of reimbursement compared to the lower insurance plan. However, I have found the Pets Best are not good and do provide a level of reimbursement expected for their top tier plan. For other first time pet insurance buyers, I recommend you look into other insurance companies before deciding on Pets Best. It may be pet insurance overall which leaves some room for improvement but so far I am not impressed or happy with this pet insurance.”

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Posted 4 months ago

“Quick and easy claims process”

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Posted 4 months ago

“I have been very pleased with Pets Best.”

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Posted 4 months ago

“I have had nothing but a wonderful experience using Pets Best for my two dogs. Submitting a claim is easy and processed timely. Highly recommended for all pet owners!”

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Posted 4 months ago

Hi Carey, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family!

Posted 4 months ago

“They processed claim very quick and within two weeks the money is in the bank. Customer service is good!”

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Posted 4 months ago

Hello Jasper... Thank you for the kind words, we strive to make the claims process as quick and seamless as possible. So glad we could help! -TH

Posted 4 months ago

“Easy submission. Quick acknowledgement. Fast payment of benefits.”

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Posted 4 months ago

“Pets Best offers top notch payment for reimbursement and is pretty quick reviewing documentation and payments.”

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Posted 4 months ago

Hi Joan... we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your experience with us and for being part of our Pets Best family! -TH

Posted 4 months ago

“Fast turn around on claims that you turn in.”

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Posted 4 months ago

“I’ve had to resubmit my claim several times. Your system needs to accommodate invoices with charges for multiple pets.”

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Posted 4 months ago

“Pets Best offers very comprehensoive benefit packages at a very fair and comparable prices. I have never had an issue filing a claim and the pay outs are super fast. I have been extremely happy with the customer service and coverage that we have. Thank you!!!”

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Posted 4 months ago

Hi Kristin, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! -TH

Posted 4 months ago

“Slow to process claims. I am not sure the value is there for the price. They don’t cover a lot of things and take forever to process and have denied some of our claims.”

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Posted 4 months ago

“Very efficient processing of claims and fair resolution.”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 29,791 reviews