Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,459 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,459 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Takes a long time to payout claims. Essential Wellness coverage not worth purchasing.”

Helpful Report

Posted 4 months ago

“Always a let down with Pets Best. You take my premium right on time every month but take your time with claims. Both my dogs required medical records for claims. Both times you faxed the vet for records even after me telling you my vet doesn’t use fax, he uses email which I provided. Both times I got denial letters because you never got the records. Then I have to call you again to remind you my vet doesn’t use fax. SO frustrating!!”

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Posted 4 months ago

“Absolutely horrible. I am paying consistently for this insurance and having absolutely nothing covered, even though my policy states that it should be covered. I have specifically recommended to every single person that asks to absolutely not use this company.”

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Posted 4 months ago

“Pets Best is the 2nd pet insurance company that I've tried. I highly recommend them. Although premiums have gone up each year, i'm still saving money for my dogs. They reimburse me in a timely manner and the process is easy.”

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Posted 4 months ago

“Pets Best is in fact the best. They process claims very quickly and pay an appropriate amount for services rendered. They are courteous and a pleasure to do business with.”

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Posted 4 months ago

Hi Harry, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 4 months ago

“if i had to choose a new company for a new dog, would definetly look elsewear”

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Posted 4 months ago

“These people are litterally a scam. Been with this company for a year and had no problems at all up until I called in January of 2026 to get my policy changed to the essential Instead of the wellness . So o was paying 80 dolars already. Asked to lower it back down to 60 they said okay and I hung up went on with my life then my payment goes from 80 to 95 instead of 60z I notice in March so I called to get it handled and the guy said I can’t change it until 2027 . And that I have to pay the 95 because I supposedly got an email about my policy changing. Which I got an email didn’t say anything about my policy going up 15 dolars at all.. and they can’t refund me because “it’s part of policy” If I were you I would go to a different pet insurance who isn’t going to give u a run for your money.”

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Posted 4 months ago

“very easy to use, a month ago I would have recommended without reservation. However, my premium just went up 25%. I called to talk to Pets Best about it and waited on hold for 45 minutes which hasn't happened before. The phone agent was polite and knowledgeable but ultimately unhelpful in the face of the massive price increase. If there is a price increase like this again it definitely won't be worth it, and I will shop around now to compare prices.”

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Posted 4 months ago

“The approval for payment was significantly delayed.”

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Posted 4 months ago

“So far my experience with Pets Best has been great. The claims process is simple and reimbursements are fairly quick. It definitely gives me peace of mind knowing my pet is covered. I highly recommend Pets Best pet insurance!”

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Posted 4 months ago

Hi Xinyuan, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 4 months ago

“wellness checks should be covered in order to prevent a dire diagnosis should a problem that could be caught sooner than later”

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Posted 4 months ago

“It really is the best. I studied up before choosing and review options at renewal time each year. Pets Best offers more options and is more affordable overall than other plans. They reimburse very timely.”

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Posted 4 months ago

Hi Kimberly, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 4 months ago

“My 8 year old dog has had an intense medical history. I have submitted dozens of claims. Although our most recent claim got a bit messed up, Pets Best has always come through and paid the claims. Their customer service has been helpful and pleasant to work with.”

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Posted 4 months ago

Hi Karla, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! -AS

Posted 4 months ago

“I love this insurance. No hassles and they contact you for any changes in your account. I wouldn’t change to another insurance company.”

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Posted 4 months ago

Hi Wanda, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 4 months ago

“It took longer to pay the claim than expected,but in the end they did pay what our policy said they would. So all good there.”

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Posted 4 months ago

“Pet insurance isn't cheap. I've paid for it for years and up until a little while ago, never filed a claim. PetsBest was quick on automatically withdrawing my payment & then sent me a letter about raising my rate. I should have been notified it was going up prior to taking the more expensive payment. My poor cat was diagnosed with a cancerous tumor that required CT's and radiation treatments. I submitted all of the claims. Then waited and waited for the claims to be reimbursed to my account. I got 7 different emails apologizing for getting my claims credited to my bank account. They had no problem taking my money ASAP prior to raising my rate. I made them aware of how upset I was and got a generic response which didn't impress me.”

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Posted 4 months ago

“Filing a claim fairly easy process although claim reviewers obviously don't read the notes added to claims as errors occur quite frequently because notes ignored. Claims can take weeks to settle. Reimbursement payments can also take a week+ to receive via auto-deposit to bank account. Plan on keeping detailed notes and copies of invoices to track the progress of your claim through to the end.”

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Posted 4 months ago

“Always easy to submit claims and great coverage”

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Posted 4 months ago

Hi Linda, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 4 months ago

“They pay out what they say they will, but they take forever to reimburse you! They told me it would be 10-25 days to get reimbursed and I'm on day 32 and still haven't been reimbursed. I pay my premiums on time every month so not sure why it takes them so long to reimburse. So now I have a $1,050 vet bill on my credit card that I have to pay for out of pocket until I get the money from them!”

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Posted 4 months ago

“I've only been a Pets Best Customer since July 2025, but their service so far has been excellent. They acknowledge claims quickly and usually have an EOB within 48 hours. My check/deposit arrives within 72 hours +/- later. Their coverage is excellent. My pet has severe allergies that cause ear infections all the time, but Pets Best covers the medication she needs which is saving me a ton of money. Thank-you PB!!!”

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Posted 4 months ago

Hi Joseph, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! -AS

Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 32,459 reviews