Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,646 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,646 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“I have had this insurance for all 4 of my dogs. It is by far the best I ever had. Claims are easy to file. Response is prompt. Money is direct deposited into my checking account. Great value for the premium paid. Highly recommend.”

Helpful Report

Posted 4 months ago

Hi Kathleen, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 4 months ago

“So far no issues , fast and professional service , claims processing has been pretty seamless. We shall see how it continues to go as my dog is now needing surgery and so far all claims have been paid related to the dx but still somewhat hesitant about this.”

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Posted 4 months ago

“I am so happy with PetsBest and their service. Thank you!”

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Posted 4 months ago

Hi Alexis, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 4 months ago

“Pets Best responds extremely promptly. Every claim application is processed quickly and with great clarity.”

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Posted 4 months ago

Hi Yifei, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 4 months ago

“Pets Best is a great pet insurance company. I have been using it for the last six years and have had a very positive experience. The reimbursement process is quick and efficient. Whenever I file a claim, it is reviewed promptly, and the reimbursement is issued without unnecessary delays. Submitting a claim is very easy through their system, and their customer service representatives are always helpful and professional when I need assistance. Overall, Pets Best provides excellent coverage, fast claim processing, and outstanding customer service. I would highly recommend it to pet owners looking for reliable pet insurance.”

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Posted 4 months ago

Hi Manisha, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 4 months ago

“Pets Best processed my claim promptly and compensated me according to my agreement. Just a little worried that having a claim will increase my premium when it renews. But it was really nice to know that I didn't have to worry about the cost to figure out what was wrong with my dog. She would have died without prompt intervention.”

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Posted 4 months ago

“Extremely poor customer service center. I had called to understand my benefits and was pretty much told to shut up and file a claim. Pets best will drag their feet through every claim and refuse to do any work themselves. They are incapable of calling your vets office to get any additional information, instead your claim will just sit there until you manually update each claim. Definitely feels like my dog is just a pay check to pets best. I would not recommend this company to anyone”

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Posted 4 months ago

“Our claim for a $7500 surgery was denied after providing 6 full years worth of medical records. PetsBest cited a “word of mouth” “symptom” that was present during the the waiting period to decline coverage. There were no formal diagnosis until after the waiting period had expired. So in short, there is no reason to have the coverage in the first place since nothing is covered. We are now out nearly $10,000 on a “symptom” that was never observed by a medical doctor. I whole heartedly do not recommend this company, as I believe they instruct their adjusters to find every possible avenue to decline claims.”

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Posted 4 months ago

“I had no issue with this company with my claims and the time gir reimbursement was not long at all. Fingers crossed for future claims..”

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Posted 4 months ago

“I checked all the brands I could find before going with Pets Best, any insurance company is going to have mixed reviews but this felt like the best fit. I have had both my dogs covered for over a year and a few days ago we had to use this policy for the first time. It truly was the best feeling ever to tell the vet it’s okay whatever it costs we’ll pay, I have insurance. My dog had to have emergency surgery for foreign body ingestion, and Pets Best covered it all. Woohoo! I also got my determination way quicker than I anticipated. Put in the claim on Wednesday and had a decision in my inbox on Saturday. Not saying it will always be this quick but that is a fantastic turn around time. This is how insurance should work and I feel so much better knowing my girls are covered. Just save yourself the heartache later and get your furry friends covered. I’ve seen firsthand the devastation when pet parents can’t pay for the emergency surgery or treatment. I’ve also seen people take out personal loans. This is the alternative that WORKS.”

Helpful Report

Posted 4 months ago

Hi Brynn, thank you so much for sharing your experience. We are thrilled to hear we have been able to help with your dog's medical expenses. Thank you for being a part of the Pets Best family! -AS

Posted 4 months ago

“I give you a 5-star because I know as a company you try your best for your customers and their pets. I am upset that there was no leeway for my dog's lack of coverage for Valley Fever which didn't manifest itsef until almost 4 months after we got her. But your customer care people are great and your communication vwery good.”

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Posted 4 months ago

“Great customer service and quick to reimburse your deductibles”

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Posted 4 months ago

Hi Albert, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 4 months ago

“Very happy with the reimbursement process”

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Posted 4 months ago

Hi Jacquie, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 4 months ago

“I've only needed to make one claim, but they processed quickly and efficiently.”

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Posted 4 months ago

“Our first experience submitting a claim to Pets Best was handled quickly and efficiently! I have no complaints and will definitely continue coverage for our dog, based on this experience. I have absolutely NO qualms recommending Pets Best to my friends and family!”

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Posted 4 months ago

Hi Becky, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 4 months ago

“Filing a claim is very easy and they respond quickly. I am very happy with the coverage and the customer service.”

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Posted 4 months ago

Hi Charisse, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 4 months ago

“They do what they say they will”

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Posted 4 months ago

“Timely and easy claims process. They followed up with our Vet for additional information, saving us the time and effort. Thorough explanation of benefits. Customer service was great.”

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Posted 4 months ago

Hi Beverly, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 4 months ago

“Thank you for your prompt service!”

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Posted 4 months ago

Hi Sherry, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 4 months ago

“Thank you for always being so polite and courteous when I call for things. Especially several times I've had to call to speak with a nurse concerning different things with my dog and each, and every nurse has always been so pleasant and compassionate. I also appreciate that claims usually are very quick, depending on what the claim is for. Many times it's done within 7 to 10 days and I've never waited more than 30 days for reimbursement. I've never had any reason for complaints with Pets Best in the five years that I've had it for Kacey Mocha, my dog. Without them, and without their help, it would be very difficult for me to pay for my dogs, medical bills. Yes the premiums do go up at renewal, but that is to be expected as dogs get older. I highly recommend Pets Best insurance.”

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Posted 4 months ago

Hi Lisa Marie, thank you so much for sharing your positive experience. We are thrilled to hear we have been able to help ease the burden of medical expenses for Kacey Mocha! Thanks for being part of the Pets Best family. -AS

Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 33,646 reviews