Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,794 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,794 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have yet to have any issues with the insurance itself. I’ve had my animals split between 2 insurance for years, finally I consolidated them all onto petsbest a few weeks ago. I would highly recommend this insurance. The only con is their mobile app; it hasn’t worked in a while or doesn’t work more than it does (for us at a least). This is not a deterrent to the insurance though as they have good customer service, are very communicative about claims, and have little maintenance to cover your furbaby. So far so good!”

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Posted 4 months ago

“I have multiple animals and issues with each one. As a rule reimbursement has been quick. I would choose this company again when I get future pets.”

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Posted 4 months ago

“I've never had pet insurance before and I was very happy with the claims process. I wish my personal health insurance was run this well.”

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Posted 4 months ago

“I did a lot of searching arouond and comparing policies and prices before I made a decision on Pets best for my 9+ year old Chocolate Labrador Retriever. They offered the best coverage for the best price, and the options were very flixible on fine tuning for any given situation, cost, etc. I recently filed a claim on July 1st for an appointment she had that day, and by the late evening of July 2nd I received notice that the claim had been approved and that payment had been sent to my bank account via direct deposit. Very happy with the coverage and service, I highly recommend Pets Best.”

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Posted 4 months ago

“I have only had this insurance for 2 months, so my opinion may change depending on the upcoming weeks ahead and if they will stand by our insurance contract. I have a 5 month puppy and pay around $70 each month with all the add ons. So far they haven’t paid for items that were in the agreement and it has almost been a month. Perhaps it takes a long time to process these items, but it should be straightforward. I am hopeful that this will be processed soon and that they will reimburse me soon. I was under the impression that they pay out very quickly, but beware, they do not.”

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Posted 4 months ago

“I took them at least 15 to 20 days to claims done and now I still haven't gotten it into my checking account yet”

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Posted 4 months ago

“Pets Best came thru and did what their policy said it would do to take care of my Jax. Very pleased.”

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Posted 4 months ago

“I was very happy with Pets Best Insurance. It's very nice to have savings during a traumatic time with my fur baby. So nice to have one last thing to worry about.”

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Posted 4 months ago

“Simple, easy to submit a claim. A single emergency paid for three years of premiums on three dogs and then some. The option to refund back onto my CareCredit card was also very nice.”

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Posted 4 months ago

“Been with Pets Best for 5 years now and they have always been there when needed. Their turn around times for claims have been great and if on occasion I have questions, they are prompt with their responses. I have and will continue to recommend them to anyone who asks.”

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Posted 4 months ago

“Courteous, thorough and fair”

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Posted 4 months ago

“It's been awesome have had it for 5 years on our dog the only reason I gave 4 stars I feel it takes a while to get your money back”

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Posted 4 months ago

“I submitted my claim and they processed in a timely manner!”

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Posted 4 months ago

“I submitted a claim for June 13 and I just now July 3 got a refund for what I paid at the vet and it was just a wellness check up. Will be switching back to our old insurance.”

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Posted 4 months ago

“GREAT! QUICK TURNAROUND WITH CLAIM REIMBURSEMENTS. PERHAPS CONSIDER BUILDING AND PROVIDING A DIRECTORY OF VETS THAT ACCEPT PETS BEST PET HEALTH INSURANCE AS A SERVICE TO YOUR MEMBERS. COST OF SERVICES CONTINUE TO RISE ACROSS THE BOARD INCLUDING THE ANNUAL COST OF COVERAGE AND THERE'S A LARGE DISCREPANCY BETWEEN U AND C AND ACTUAL CHARGES THAT IMPACTS TOTAL REIMBURSEMENT.”

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Posted 4 months ago

“Prompt and efficient review of claims. Very easy to navigate the website. Customer service on the phone is expert and courteous. All my questions were answered.”

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Posted 4 months ago

“We have been with PetsBest for over 3 years and we have 3 dogs. The premiums are reasonable compare to some other the insurances with the 5 stars (can not cite name but they charge a lot of $$$$) -- we have been very happy with the coverage since we moved our Insurance to PetsBest - The claims are being processed in a timely matter and we never had any issues with our reimbursable. Will definitely recommend. PetsBest Keep Up with the Great Job. Bibi”

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Posted 4 months ago

“This pet insurance is great. Easy to submit claims. Quick responses. Detailed EOB given. Consider this for your pet.”

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Posted 4 months ago

“Claims processing is extremely slow. This company was rated high by Consumer Reports, and I don't know why. We will be researching other companies.”

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Posted 4 months ago

“It’s gone up so dramatically in price I’m not sure how worth it is at this point.”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 29,794 reviews