Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,464 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,464 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been with Pets Best for a few years now. I had 2 dogs on the account until Princess past away from heart failure. But still have Buddy nice and healthy thanks for the great coverage.”

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Posted 4 months ago

We’re so sorry to hear of the loss of your pet as we understand that losing a pet is like losing a family member. We are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! -AS

Posted 4 months ago

“I have covered 6 pets now on PetsBest over about 20 years. I have always been pleased with the coverage available and customer service. I would highly recommend them to anyone wanting to ensure they have excellent coverage in place for their pets.”

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Posted 4 months ago

Hi Mark, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 4 months ago

“Pets best makes it easy. Super easy to put in claims. I have had no issues with getting money back most claims are completed a week after and if they need to do a little more research with vet they notify you. Great company. Definitely worth it for the pocket and peace of mind for my dog.”

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Posted 4 months ago

Hi Lesley, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 4 months ago

“Pet’s Best is thorough and even when claims take a bit longer than expected, they keep in touch and update you with the claim status. They have always been super helpful with any questions I have regarding my policy. Whisker Doc access is key!”

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Posted 4 months ago

Hi Erin, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 4 months ago

“A little slow in reviewing and settling claims”

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Posted 4 months ago

“So far they’ve been with me every time for the four year life of my Australian Shepherd, who seems to get himself in trouble every year. Three trips to the vet soecialist so far and Pets Best was there to cover most of the cost. Do not know what I would have done without insurance for this guy.”

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Posted 4 months ago

Hi Robert, thank you so much for sharing your experience. We are thrilled to hear we have been able to help with your Australian Shepherd's medical expenses. Thank you for being a part of the Pets Best family! -AS

Posted 4 months ago

“Easy to submit claims, friendly customer service and great coverage”

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Posted 4 months ago

Hi Michele, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 4 months ago

“Generally claims go "fairly well" but there is the occasion where more information is needed; however the process is to send a template email stating that an itemized invoice is needed. So I send another copy of the itemized invoice; then I get the same template email requesting an itemized invoice...the goes on and on with Pet's Best until out of frustration you call to talk to a live person who reviews the file and says "Oh...I think we need proof of delivery" My response: "that was sent with the initial claim" "oh, please send it again" date of incident 12/23/2025; claim filed 1-1-2026; reimbursement made 2-27-2026;”

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Posted 4 months ago

“Pets Best is fairly priced, and covers what we need. I have peace of mind, and am able to provide care for our pets without worrying about whether I can afford it. They have been there for us with past pets, and am confident that they will be there when we need them. Our pets are our kids. Our pets add so much to our lives, I owe it to them to give them the care they need. Thank you Pets Best, for being there for us.”

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Posted 4 months ago

Hi Merribeth, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! -AS

Posted 4 months ago

“I pay a combined $136 dollars a month for my 2 seven year old cats that have nothing wrong with them. Their annual wellness exam which includes a general body check and a feline rabies injection comes to over $600 here, in nj, (I shopped around, that is the average cost at vets in my area) and Pets Best will only reimburse 50 for each cat and rejected the rabies injection as it wasn't itemised enough?? I will be cancelling my policy and saving my money instead. Ridiculous.”

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Posted 4 months ago

“There can't be a better pet insurance company out there. The value and the personal service that they give can't be found anywhere else. Claims are simple, website is so intuitive and their explanation of benefits is so clear, unlike most insurance companies. We have decided that all of our pets will only have Pets Best from now on.”

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Posted 4 months ago

Hi George, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 4 months ago

“L Pets best is good insurance . Right there.”

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Posted 4 months ago

Hi Mark, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 4 months ago

“Consistently THE BEST!!”

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Posted 4 months ago

Hi Karen, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 4 months ago

“I have been very happy with more line items being approved for payment than I have expected (on some invoices, at least). Until recently, I had no complaints about PetsBest and recommended them to everyone. There have been administrative problems over the last few months, which concerns me. In addition, I have had at least two claims in which the documents I submitted were insufficient or didn't upload correctly, and i had to resubmit. This delayed payment. Now that it's happened more than once or twice, I am starting to question the legitimacy. All in all, I have been happy with PetsBest, but my confidence in their service is beginning to wane.”

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Posted 4 months ago

“Reasonable cost. Pets Best handled a claim for our cat’s broken leg repair fairly and within a reasonable timeframe. Claim submission is a snap.”

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Posted 4 months ago

Hi Gary, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! -AS

Posted 4 months ago

“It is very easy to submit claims. They are reasonably priced even as my dog is now a senior with more medical needs.”

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Posted 4 months ago

Hi Elizabeth, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 4 months ago

“Terrible customer service kept getting the run around on my claims took way too long to process I will be cancelling my policy.”

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Posted 4 months ago

“The phone customer service is very helpful and resolves things quickly even though the wait times can be long. The Insurance policies benefit us a lot given our Bernedoodle’s minor health issues. I would recommend Pet’s Best to anyone considering pet insurance.”

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Posted 4 months ago

“Easy to contact, and submit claims.”

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Posted 4 months ago

“OUR LABRADOR just had his second knee repaired ( TPLO surgery), and once again Pets Best insurance promptly reimbursed us to the amount we are insured. (80%). I would recommend them as a pet insurer as they have always been prompt and courteous in our experience. I have been very pleased with them in all ways.”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 32,464 reviews