Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,467 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I often have to submit my documentation more than once. I'm not doing it incorrectly - they're reading it incorrectly. It takes over a week for that and then another few weeks to complete the claim”

Helpful Report

Posted 4 months ago

“This was our first claim. It was handled quickly, without delay, and processed without any issues. This was a relief as we were worried about our pet's health you didn't have to add the worry about payment for our vet's services. Thank you Pets Best!”

Helpful Report

Posted 4 months ago

“I would leave a 5 star review, but my opinion is that it takes a long time to get the results. Not sure why, but this time I got two emails stating that the company was still reviewing my claim but were backlogged.”

Helpful Report

Posted 4 months ago

“Suddenly claims are not being acknowledged and are taking well over a month to be processed. Is there a problem?”

Helpful Report

Posted 4 months ago

“Always quick and efficient with my claims. I believe our coverage payment was in our account about 7 days after submitting. Thank you.”

Helpful Report

Posted 4 months ago

“They do great with their coverage and I have had no trouble getting refunds. Their app has also become more reliable. However, they are becoming slower with their reviews and refunds of claims.”

Helpful Report

Posted 4 months ago

“Always very kind and helpful”

Helpful Report

Posted 4 months ago

“Love PetsBest! Absolutely no complaints”

Helpful Report

Posted 4 months ago

“In the 5 years we have had the insurance we have never had an issue. Always quick to review the claims and issue any refunds.”

Helpful Report

Posted 4 months ago

“There are more than 50 emails in my mail and most say forget about it. The viable ones don't say much except "wait." I don't know what to think especially since my monthly pay for the pleasure of doing business has increased a LOT.”

Helpful Report

Posted 4 months ago

“Excellent follow up on recent claim . Moved very quickly for reimbursement . Great service .”

Helpful Report

Posted 4 months ago

“Quick and easy.”

Helpful Report

Posted 4 months ago

“Not at all pleased with the pet insurance. The claim I put in was ONE, NOT two, as it's shown and it was for a WELLNESS and VACS, NOT ILLNESS. THEN, my FAXED claim took a MONTH??? Disappointing. Also, NOTHING COVERED for reimbursement for WELLNESS and VACS?”

Helpful Report

Posted 4 months ago

“We have enjoyed having Pets Best insurance for over 10 years and they have been invaluable in helping our dog stay healthy”

Helpful Report

Posted 4 months ago

“My claims are promptly completed and I’ve never had any issues with my service. Thank you!”

Helpful Report

Posted 4 months ago

“As far as the wellness benefits go since this is all I have submitted a claim for so far, the process is slow compared to my last pet insurance but everything that was mentioned as covered was covered which is good”

Helpful Report

Posted 4 months ago

“I am very pleased with PetsBest. They have been prompt and easy to file claims with. This is my first pet insurance experience, and I'm so grateful to have them.”

Helpful Report

Posted 4 months ago

“Always fair, but sometimes the processing of claims take longer than I expect. From the time that the claim is processed, it might take a week in order to be posted to my bank account.”

Helpful Report

Posted 4 months ago

“I’ve had a great experience with Pets Best. The entire process has been extremely easy to utilize- from submitting claims to receiving reinstatement. The online portal is user-friendly, claims are straightforward to upload, and payments are processed quickly. Customer service has also been responsive and helpful whenever I’ve had questions. It gives me a peace of mind knowing I can focus on my fur babies health without worrying about complicated paperwork. Highly recommend!”

Helpful Report

Posted 4 months ago

“Very easy to file a claim and responses come promptly.”

Helpful Report

Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 32,467 reviews