Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,795 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the quickest but that's ok. But company does the right thing with payment”

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Posted 4 months ago

“Pets Best is only pet insurance I have had and this is for a few dogs. If I was not happy I would not choose this company. Thank you Pets Best.”

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Posted 4 months ago

“Significant improvement in claim processing time and reimbursement compared to past experiences.”

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Posted 4 months ago

“Pets Best customer service are always great on the phone. Eased my anxiety with submitting so many claims at once for my pug who was battling a severe case of pancreatitis. My pug unfortunately passed away after the last claim I had submitted, and they were great with cancelling the policy so I wouldn't get charged for the upcoming month. Within a few days, the rest of my claims were processed and within the following week the reimbursements hit my bank account. Very pleased with everything and so grateful for pet insurance to help lessen the financial anxiety to provide my fur kids with the best care possible!”

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Posted 4 months ago

“I think Pets Best could cover more of preventative medicine.”

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Posted 4 months ago

“Great, and prompt explanations. Web site to send receipts is messed up can’t apply explanation's ,”

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Posted 4 months ago

“Pets Best has been a blessing for us in not having to spend a lot on our dogs’ care.”

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Posted 4 months ago

“I’ve been with Pets Best over 5 years, I have had a great experience so far. Now that Kobe is older I am glad I kept this insurance since I’ve needed to go to visit vets more often. Worth it!”

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Posted 4 months ago

“Handled my claim quickly”

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Posted 4 months ago

“My first claim with them was paid without any issues. Past pet health insurance has always been a hassle with little payout, so I'm very pleased with Pets Best. They did what they promised - they reimbursed me for a pet medical emergency.”

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Posted 4 months ago

“Pricey but worth it.”

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Posted 4 months ago

“Excellent service and prompt and responsive with claims. We have had our dog on PetsBest for the past 3 years. They have always been prompt with response to claims or questions about our plan and what is covered. If there is a delay they email us. If there is something missing in claim they will respond promptly. Would recommend to other pet owners.”

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Posted 4 months ago

“I have had Pets Best insurance for almost 5 years on my two Newfoundland dogs. I submitted my first claim recently, I’m very impressed with their service. The app is easy to use, they responded within a few days and are covering exactly what is outlined in my policy. Veterinary care has become so expensive especially when owning giant breed dogs. I believe having Pets Best insurance is being responsible to my wonderful hairy, slobbery family members.”

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Posted 4 months ago

“Filing a claim is so extremely easy on line. Each time I have filed I simply upload a Pic of my paid invoice and it's processed and paid within a couple of days at the most.”

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Posted 4 months ago

“Very responsive and fast and accurate claim processing. Helpful when I spoke to a customer service representative too.”

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Posted 4 months ago

“Pets Best has been a huge help in terms of recouping the cost of veterinary care for our two vizslas. We have one dog that has had a lot of health scares over the past year and thankfully we've been able to weather the storms with the help of Pets Best.”

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Posted 4 months ago

“Pets Best is the BEST! The operators are friendly and I was able to talk to an actual person that listened and helped. The payments came promptly without problems.”

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Posted 4 months ago

“I was reimbursed in a very short amount of time. Coverage for this issue has been excellent.”

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Posted 4 months ago

“The reason for this review is: in order to drop the Well Care portion of the policy which we find to not be financially beneficial Pets Best cancels the existing policy and creates a new one which then considers any ailment your pet has as pre-existing. How is this ethical when you have been paying for coverage and have never had any major claims???”

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Posted 4 months ago

“Pets Best has helped us so much with our fur baby for all her medical needs.”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 29,795 reviews