Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,469 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,469 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service and communication was slow and terrible. No correct follow up nor explanation, impossible to get anyone that could make change or any impact on the phone. Just a voice messaging service.”

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Posted 4 months ago

“They take forever to go through a claim, and often the explanations are not very helpful.”

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Posted 4 months ago

“Customer service is excellent! Claims are processed promptly”

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Posted 4 months ago

“PetsBest has paid what I expected them to pay under my pet's policy, although it may take a while to process.”

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Posted 4 months ago

“On January 29,2026, I submitted a claim. On 2/19/2026, I recieved my EOB. It took 22 days to review and settle this claim. I have noticed this is an ongoing problem within the past year with Pets Best. Then it takes another five to seven days for you to make a depotsit to my account. You automatically withdraw my payment each month on the day specified. Yet, it takes you a long time to process a claim and additional time to make a payment to my claim once apporved. You need to improve your processing and payments to you customers.”

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Posted 4 months ago

“Still waiting on a claim reimbursement from claims aI submitted weeks ago. Then they are saying on another one that they have denied the claim because the medication is not covered when the medication is clearly on the list of medications covered in the policy for an illness they show that is also covered in the policy. Be aware that this company does not like to reimburse you and they take a long time to reimburse when they do.”

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Posted 4 months ago

“i am still unable tolog into my account. i have made several calls without resolution. this has been going on since oct 2025. ridiculous!”

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Posted 4 months ago

“I've had a great experience with Pets Best. It is very easy to file claims online and processing doesn't take too much time.”

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Posted 4 months ago

“Paid my claim fairly and quickly.”

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Posted 4 months ago

“The only thing I didn't like was how slow it took to accept the claims. We were okay paying out of pocket and waiting a month to get reimbursed, but I know a lot of people wouldn't be able to do that”

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Posted 4 months ago

“Pets best processed my claim quickly. They communicated throughout the process. And they contacted my vet when additional info was needed. Highly recommend.”

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Posted 4 months ago

“We've been pleased with the responsiveness after we have submitted claims. Website is easy to navigate. Recommend to others who are looking for pet insurance b”

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Posted 4 months ago

“I have three pets insured with Pets Best. Payment can be slow but it comes through. The telephone customer service is polite and helpful. But oh, the website is bad. When even the Customer Service person can't fix things and is getting the message to speak to Customer Service themselves, something is going badly wrong. Currently when I log in, the portal says I have no active policies, when I have there. I've now sat on the phone for almost 3 hours with Customer Service. It's clear they detest the webiste too. So now I have to make my claims by mail. The app is no better. I wouldn't recommend it for this reason.”

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Posted 4 months ago

“they respond quickly to all claims. Very fair in assessing claim. The exclusions to benefits are clearly stated,”

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Posted 4 months ago

“In my opinion, the best pet insurance company out there. Good price with excellent coverage and timely claim response.”

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Posted 4 months ago

“Happy to be able to speak to a human that new exactly what to do to offer help”

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Posted 4 months ago

“They are fair and they ALWAYS pay the claim within 10 Days to 2 wks, sometimes sooner! Love this company, would not use anyone else.”

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Posted 4 months ago

“We’ve had Pets Best for a few years for our pups and we’ve had two claims. Both were quickly approved and quickly paid, in amounts that we thought were very fair. Happy to have this coverage for our three dogs!”

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Posted 4 months ago

“Quick to respond and provide updates on the status of a claim”

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Posted 4 months ago

“I would not recommend this insurance to anyone! I am still waiting for a refund after being charged for insurance for weeks when my dog had died and no one cancelled the policy- even after I called to cancel it! It's been over a month and all is see is an email saying " sorry for the delay"??”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 32,469 reviews