Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,795 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been with pets best for over 10 yr. Love them. Only complaint is it sometimes takes too long to process claims”

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Posted 5 months ago

“Claims take way too long”

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Posted 5 months ago

“I’ve had Pets Best since I adopted my mixed breed dog who was 4 months old at that time. My pup has had issues ever since I adopted him. If I didn’t have Pets Best I would not of been able to afford the care that he has needed. I send in the invoices and usually get reimbursed within 3 to 6 weeks.”

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Posted 5 months ago

“Benefits as stated, no surprises”

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Posted 5 months ago

“We have been very satisfied with the service, would recommend.”

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Posted 5 months ago

“Fast reimbursement process”

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Posted 5 months ago

“Pets Best has been a lifesaver (literally and metaphorically) for me and my boy Pippi. They are easy to work with, outline coverage in a way that is easy to understand, and are timely with reimbursement. I have such peace of mind, and our policy is worth every penny”

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Posted 5 months ago

“I never write reviews, but Pets Best has been so phenomenal over the past two years as my dog has been treated for lymphoma. I’m so grateful that my sweet girl is still alive and doing great! She has received the best treatments available, and Pets Best has reimbursed me promptly and without hassle. Every pet I have for the rest of my life will be covered by Pets Best!”

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Posted 5 months ago

“My daughter-in-law highly recommended Pets Best pet insurance when we purchased our new puppy. We purchased their insurance and had our first vet visit. I was amazed at the ease of reimbursement and the speed at which they responded. We are very happy with them so far. Terry Dehmer”

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Posted 5 months ago

“I have had other pet insurance years before and I am so happy I switched to Pets Best when I had a new puppy. And now I have each new dog since with Pets Best. I never have to second guess the care I can provide for each because I know they are covered. Great turn around and customer service.”

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Posted 5 months ago

“I've been with PetsBest close to 15 years or better and have been totally happy with yheir service. I have had three animals with them”

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Posted 5 months ago

“So glad I decided on pet insurance. I have had two claims so far and the process is very easy. The explanation of benifits is very easy to understand and the reimbursements are quick. I highly recommend Pets Best!”

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Posted 5 months ago

“Really confused on how they charge a copay on each individual component of the surgery my dog had instead of just on the total bill.”

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Posted 5 months ago

“The time taken to finalize a claim has shortened significantly in the past 9 months, showing major improvement in their customer service!”

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Posted 5 months ago

“I am long-time customer. One of the best decision I ever made. Great people great service. Claims are paid quickly and correctly.”

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Posted 5 months ago

“Great pet insurance company! I've been with PENCE INSURANCE & they endorse you so you must be really good! Thank you! Now, I wait for the auto deposit to happen. I got the EOB 6/25/25. Hope it gets into my account today!”

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Posted 5 months ago

“For my first claim, it was a smooth experience. They provided a explanation of why things were or were not paid for.”

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Posted 5 months ago

“Incredible peace of mind knowing my baby is taken care of should something happen to him.”

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Posted 5 months ago

“Very quick action.”

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Posted 5 months ago

“This pet insurance has been great! I currently have 2 pets covered. It’s very nice to know that when I have to take one of my animals to the vet, I never have to make a decision of having to decline service due to costs. I have Pets Best supporting me all the way!”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 29,795 reviews