Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,646 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,646 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Huge increase in monthly cost after a single claim”

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Posted 4 months ago

“The speed of reimbursement is way above average.”

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Posted 4 months ago

“I have been with pets best for 8 years you guys have been terrific even though the premiums keep going up but my dog is still going strong at eight and a half thanks to you guys”

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Posted 4 months ago

“Excellent service!”

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Posted 4 months ago

“I have been with Pets Best for several years now. I've been impressed at how easy it is to work with them from contract through claims processing. They do what they say they will do. Pleasure to work with them.”

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Posted 4 months ago

“They are so quick! Obviously, having to drop a lot of money at the vet is not feasible for everyone. So submitting claims, and getting the responses and refunds sent in the same week is a life changer. Thank you so much.”

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Posted 4 months ago

“Você pode usar algo assim: I’ve been using this pet insurance for a while now, and my experience has been excellent. They have consistently honored exactly what was promised in the policy. Claims are reviewed quickly—usually within just a few days—and reimbursement is deposited as expected without unnecessary delays or complications. It’s reassuring to know that when unexpected veterinary expenses arise, I can count on a smooth and reliable process. I highly recommend this company to any pet owner looking for trustworthy coverage and dependable service.”

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Posted 4 months ago

“My claim as handled swiftly and he claim was paid the next day! Very easy to submit a claim.”

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Posted 4 months ago

“Service is always prompt communicative and helpful.”

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Posted 4 months ago

“Pets Best has been great for us. Submitting a claim is very easy, and reimbursement has been quick and straightforward. We switched from Embrace after repeatedly running into reasons why services wouldn’t be covered, which became frustrating. With Pets Best, the process has felt much more transparent and hassle-free. It’s given us a lot more peace of mind knowing claims are simple to submit and actually get reimbursed.”

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Posted 4 months ago

“The app is easy and upload paperwork on. They confirm quickly and explain reimbursements/denials in a way that makes sense. Would be nice to get reimbursements quicker, but I’m just happy to get some relief from high vet bills.”

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Posted 4 months ago

“Pets best has always been fair and paid back quickly. Usually within days. Best decision I ever made for my dog. 🐾🐾”

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Posted 4 months ago

“You have a nice customer service sales agent with whom I spoke on the phone (Norma) she gets two stars; however you did not process my claim for my dog’s MRI which is covered under my current policy, so I’d appreciate a review and reimbursement for that.”

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Posted 4 months ago

“I am very pleased with the quick response from Pets Best Pet Health Insurance. My claim was submitted and within 24 hours I received a notice of my reimbursement. Thank you Pets Best Pet Insurance for your efficient system….”

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Posted 4 months ago

“always help out and pay out quick and easy. my 5yr old female tore both acls back to back. about $11,000 each knee. killed me but they paid back the amount they were supposed to within 10 days both times.”

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Posted 4 months ago

“Claim process web site more difficult than 1 year ago.”

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Posted 4 months ago

“Pets Best is usually very prompt and reimbursement for covered items is usually complete in a couple w Weeks,”

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Posted 4 months ago

“The person I delt with was very helpful and courteous.”

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Posted 4 months ago

“This company is very reasonable. The customer service are very friendly. My dogs claim was processed within a week So many companies to choose from. This is an excellent choice !”

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Posted 4 months ago

“Was very easy, and infromative. I made a submission, and had a check in a bout a week.”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 33,646 reviews