Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,795 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting for my refund check. I’ve received an email that it’s delayed with no follow up. I plan on cancelling my policy.”

Helpful Report

Posted 5 months ago

“Terrible, terrible, terrible service re: claims. They send misleading emails that say a claim is closed because "this service isn't covered" and tell you to "read the Explanation of Benefits" for more information -- but when you do open the EOB, it actually says that they haven't received the proper records from the vet, and that they'd be "happy" to reopen the claim if they get that info. BUT THEY'VE NEVER NOTIFIED YOU OF THAT BEFORE, AND IT'S NOT IN THESE "NO COVERAGE" EMAILS! So incredibly misleading -- I can't imagine how many people don't know they can reopen these claims, and simply give up and don't get paid. I'm still waiting to be paid for NINE of my claims, and have had to all many times.”

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Posted 5 months ago

“I take care of my fur baby, and you take care of me quite well.”

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Posted 5 months ago

“Pets Best is the best and always processes the claims in a very short time frame.”

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Posted 5 months ago

“Have had Petsbest for 15 years for all my dogs. Very easy to make calim and timely response EOB”

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Posted 5 months ago

“We have 2 dogs with Pets Best and we could not be happier. Hate going to the vet, hate any procedures, poking and testing, but when our dogs were unwell, Pets Best has always been by our side. They covered most all of the illness and emergency procedures promptly and efficiently. No one wants to pay for insurance until they actually need it, and we have learned that lesson the hard way in the past. Our two young 4 year old dogs will never be without insurance and Pets Best is a great one for us.”

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Posted 5 months ago

“Pets best is the best Insurance to get for your pet!”

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Posted 5 months ago

“I’ve been with Petsbest a long time and have always thought they were great but this claim was processed at lightening speed. Thank you!”

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Posted 5 months ago

“Pets best insurance is great .It puts your mind at ease that you will be able to afford to cover costs for any illnesses and for help on vet bills.”

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Posted 5 months ago

“They care about your pet and they return you claim money quickly”

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Posted 5 months ago

“It comes in handy for bigger procedures or emergencies (ones actually covered) which have happened maybe twice in 7.5 years. However it’s very frustrating to pay $100 a month (keeps going up) and when I submit a reimbursement form for one reason or another the stuff is not covered. I almost feel like I pay the monthly insurance for fun. Because there is always an excuse to not cover something. I’ve considered putting those $100 monthly aside and saving that money for when my dog needs something bigger (like an emergency etc). Because I feel like I’m paying a ton more than I’m actually getting coverage for. Feels like I pay insurance for no reason. I am overpaying, because I have the monthly insurance $100 and end up having to cover vet bills myself or get a ridiculously low amount of the bill covered, if any.”

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Posted 5 months ago

“Easy to submit claims and quick reimbursement”

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Posted 5 months ago

“In general they have been good about paying out claims, although they are often slow about it. However, I was angered to learn about their policy that limits you to a certain amount of incidents of the same kind within a same period. They denied an emergency claim saying that my dog had been to the ER too many times in a certain time period for similar issues. This an absurd policy. Their defense was that it is in the fine print, but they do not put this policy anywhere that is obvious or easy to find when you are signing up, so we were blindsided and left with a large bill for something that was a faultless accident and emergency that we could not ignore. This on top of all the pre-existing conditions that they won't cover, a sad truth with all insurances, means that they are basically pointless for us to have at the moment.”

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Posted 5 months ago

“Happy that I have this insurance for my pet”

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Posted 5 months ago

“Very nice,helpful ,professional customer service Reps.Thank you!”

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Posted 5 months ago

“It's very unclear what is and is not covered under my plan in plain english. There was a marked delay in processing my claim.”

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Posted 5 months ago

“I have been with Pet Best for over 5 years. My little one has been battling cancer this past year and PB has been easy to use. I can submit my claims online, check the status all from the app. The direct deposit is super easy for reimbursement. My last claims were about 2 weeks to process. I wish my health insurance was this easy!”

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Posted 5 months ago

“Thank you Pets Best to help me with my best friends’ (Kacey Mocha) medical needs. You’ve always been highly understanding and supportive.”

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Posted 5 months ago

“Claims are always reimbursed in a timely manner.”

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Posted 5 months ago

“We have been very pleased with Pets Best and would highly recommend them to any pet owner. Our cockapoo has had a number of health issues but Pets Best deal with our claims promptly and fairly and we could not ask for more. Thank you”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 29,795 reviews