Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,019 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,019 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used Pets Best for years and with multiple dogs. I've always had a great experience and continue to with their services and reimbursement. It's a shame that premiums have increased so significantly in the last couple of years. Their mobile app is also essentially a shell and you can't do much in it. It usually reroutes you to the website anyways. It's like they just stopped working on the app in the last few years.”

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Posted 4 months ago

“Sure is a lot easier than regular health insurance. Claims were filed online, they let you know when it's being processed, and drops the $ into your checking account (or sends a check, if that's your choice). The one thing they need to do -quickly - is to upgrade their phone system. I initially tried for several days to contact them by phone and was put on hold with a wait time of 50-60 minutes. The on day I managed to get thru at a slighly less waiting period, the rep was fine, knowledgeable and courteous, and helped with several questions that weren't answered in their online FAQ. I'm sure the company loses several potential customers because of their unacceptable phone system. There is no way to commuincate via email that I could find. Other than that, highly recommended.”

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Posted 4 months ago

“I cannot say enough great things about pets best insurance! We've had our new puppy for about four months and we had to use our insurance for toxic THC poisoning after a visit to our local park are reimbursement was fast and easy and the best part is we never had to question whether or not we could afford care because we knew the insurance would cover it. If you have a pet, don't skip pet insurance! It's the first pet we've ever had it for and I'll never not have it again.”

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Posted 4 months ago

“Love it. Glad I enrolled.”

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Posted 4 months ago

“Claims are easy to submit and they are processed quickly. Full urgent care bill paid (minus deductible). Very pleased with the service!”

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Posted 4 months ago

“Pets best is very responsive to claims. They process them quickly and explain the coverage, deductibles and other items well”

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Posted 4 months ago

“This insurance works well but if your pet gets older you might have to upgrade it and pay more.”

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Posted 4 months ago

“I've had a very good experience - quick turn around and no efforts to play games with claim. I was surprised after recommending Pets Best to friends to find out that the company was defining commonly treated and curable ailments as prior conditions. Seems inconsistent with my experience - but has been reported by others”

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Posted 4 months ago

“I have honestly never had an issue submitting a claim. Sometimes they go past the normal 30 days review time but you always get an email with an apology and sometimes thats because they are waiting on your veterinarians office for more information anyways. They have always been super fair on what they are covering and what they don't cover and the claims process is super user friendly. I highly recomend Pets best to everyone I meet but i didnt give 5 stars just because it seems like every year my policy gets more and more expensive as my dogs age which i don't doubt that would happen with any other insurance company anyways.”

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Posted 5 months ago

“Pets Best is a good pets insurance. I like especially their prompt responses to my claims.”

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Posted 5 months ago

“The wait time is extra long when filing a claim for a response.”

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Posted 5 months ago

“My Yorkie has been very sick the past several months. Pets Best has helped me so .much with his bills. I couldn't have paid them myself without their help. They are the best pets insurance company.”

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Posted 5 months ago

“Pet's Best has consistently provided great service with my claim reimbursements. And I have not had any issues with those reimbursements. As many would agree, the most difficult part is the 50%+ raises in annual premiums. Pet's Best has done their best to give prior warning and explanation for these raises, but it makes the decision to keep your pet insured incredibly difficult to weigh every year. Also, PEt's Best website seems to be doing well now, but it had some incredibly frustrating technical issues for a long time where manual claim forms were required to be emailed in. Hopefully that's all squared away now. Outside of those things, I still recommend using them.”

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Posted 5 months ago

“Recently I've been noticing delayed payments!”

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Posted 5 months ago

“I have Pets Best coverage on all 3 of my dogs and it's something that you hope you don't need, but when you do, you're glad you have it! My boy, Dublin, recently had a foreign body obstruction and needed emergency surgery to remove it. Of the $6,000, my out of pocket expense was about $1200. I am now the poster child for pet insurance and tell everyone I come in contact with about it!”

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Posted 5 months ago

“Highly recommend pet insurance and the best i have found after extensive searches, is Pets Best. Super friendly, knowledgeable, and caring customer service team who are eager to help. Claims are typically processed quickly and offer good lime item explanations for the care received and the applicable coverage. I rest easier with my pets knowing that essentially what ever might happen, they (and I) are covered.”

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Posted 5 months ago

“Goes up every year. Good Service”

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Posted 5 months ago

“The coverage has been great and the process easy.”

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Posted 5 months ago

“Was easy to file and loved the convience of having the claim payment go directly to my CareCredit account.”

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Posted 5 months ago

“Very helpful with information when I called Thank you because during a stressful time it is awesome to get someone either knowledgeable answers Jodi b”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 33,019 reviews