Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,646 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,646 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“They respond to claim very professional & fast”

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Posted 5 months ago

“Pets best pet health insurance has an easy to use app. You can easily file a claim. Reimbursement usually comes within a week or 2. The claims forms are easy to read and understand what’s covered and what is not I highly recommend pets best health insurance !”

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Posted 5 months ago

“Petsbest is very reponsive to our submittals for our dog Cooper. They have covered most everything that we have requested and the increase in premiums have been reasonable.”

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Posted 5 months ago

“I’ve used Pets Best dog insurance for years for my dogs. I can walk into a vet appointment confidently knowing Pets Best is backing me and I can have the treatment needed for my dogs and Pets Best will pay per my insurance plan partly for the cost. Especially when an emergency vet is needed for the illness/sickness,”

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Posted 5 months ago

“Fast turnaround from submitting claim to receiving payment. This is offered as a payroll deduction from my employer... Glad we switched from another!”

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Posted 5 months ago

“Pets Best is the best pet health insurance you can ever have. Their coverage is broad and their customer service is outstanding. I am so lucky to count on them to provide my baby girl with the best care possible. Thank you Pets Best! ❤️ I highly recommend it!”

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Posted 5 months ago

“I never really considered pet insurance, but after my chihuahua mix River had a partial CCL tear at age 11, I started thinking it might be a good idea. (It fortunately didn't require surgery, but would have been very difficult for me to afford if it had.) Pets Best was one of the few companies that didn't have an upper age limit and was the most reasonable price despite her age. I didn't really even use it for the first year or two since she only needed routine care and affordable meds for a pre-existing hypothyroid condition, but appreciated the peace of mind, and while the premiums have increased a little over time, they're still manageable with her approaching 14 in August. This past month she collapsed twice after getting the zoomies and running hard, which turned out to be caused by a heart murmur and slightly enlarged heart, and the x-ray to diagnose that also revealed an enlarged kidney - so for the first time we've actually used the insurance and hit the deductible (I chose a $1000 deductible to keep the premiums lower). I've had no trouble whatsoever submitting claims for her vet visits, prescriptions from the vet and then from Chewy (the heart condition requires Vetmedin, which isn't cheap!), and now a specialty vet for an abdominal ultrasound of her kidney and drainage of the cyst they found. Paying out of pocket up to the deductible was manageable, but the ultrasound and cyst drainage procedure, plus an EKG to check her heart before sedation, went well over that amount, so I'm extremely glad I chose to get insurance and I can't imagine a better and easier experience than Pets Best has been. The one time I called with a question it was quick and easy and helpful as well.”

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Posted 5 months ago

“I think your insurance could be more lenient when it come to some of the claims submitted. These animals are family and not pets. We treat them as one of our own and when we care for our children, they get the best and so should our dogs. Their reimbursement for care should not be refused or down graded due to the care prescribed. I pay my premiums! I get little help in return.”

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Posted 5 months ago

“I'm going on my 3rd year with Pets Best Pet Health Insurance. I have 2 very active Boxers. They are always prompt in reviewing and paying the claims I submit. They're also very helpful when I've needed to call about something. The rates were recently raised, but the representative was kind and helpful in suggesting a less expensive resolution. I considered switching after the rate raise, however, I didn't find any other company which compared. I definitely recommend them if you're considering pet insurance.”

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Posted 5 months ago

“Submission of the claim was easy using the PetsBest app and results of the claim was quick and the EOB was very complete in explaining the coverage of the vetrinary charges.”

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Posted 5 months ago

“I have been with PetsBest since they started and i would not go to another pet insurance -they are the best and have awesome customer service and beneficial programs for your pet family”

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Posted 5 months ago

“Always great service PetsBest is just the best. We have no complaints”

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Posted 5 months ago

“Is a very good insurance.”

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Posted 5 months ago

“fast claims”

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Posted 5 months ago

“I am truly disappointed that HOT SPOTS are considered a pre-existing condition. Hot spots are widely recognized as an acute, sudden-onset skin condition that can develop rapidly due to a variety of triggers, including environmental allergens, insect bites, grooming issues, moisture, or minor skin irritation. These episodes are often isolated and episodic in nature, rather than chronic or ongoing conditions. I will be appealing your decision as it is wrong and should be covered for the amount of my premium.”

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Posted 5 months ago

“They are very quick to respond and reimburse”

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Posted 5 months ago

“I would not be without PetsBest. Recently had an accident with my dogs which ended up in the emergency vets. I put the claim in on Friday night and received confirmation 2 days later that the claim had been processed. Always had excellent service and highly recommend”

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Posted 5 months ago

“Pets Best has always followed thru with claims that I have filed.I have had 3 pet policies with them, 1 which is still existing. Very good insurance .”

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Posted 5 months ago

“Easy to apply Easy to access Easy to submit bills Super fast response”

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Posted 5 months ago

“Impressed with all my Pets Best interactions and will continue being a customer . . . (1) Customer service answered my call quickly and answered my policy question on the first call. (2) The 24/7 medical call in service was great. Again, quick to answer and provided excellent info. Afterwards, they emailed me a written summary of the call. (3) Claims were very easy to submit and decisions were made within 36 hours. EOB was easy to understand and accurate.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 33,646 reviews