Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,646 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,646 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“When I submit a claim through the app, I always get the message that there was an error and when I first started doing it, I would submit another claim because I didn’t think the first one took, but then I found out both of them were there and I had duplicates. Secondly, it seems like I have to submit documentation and receipts numerous times before the claim is processed. No data has changed on any of the documents that I submit. It just seems like they delay the process by asking for them again. I’ve had a claim closed out, saying it was a duplicate of another but the one that was closed out was for an RX and the other claim was for the office visit. I had submitted them on one, but they were like no you have to have to submit 2 different claims if there is more than one receipt. SoI separated them out and then I got told it was a duplicate, even though one was for prescription and the other was for an office visit. It’s been almost a month now and that’s still pending resolution. Would I recommend them fully? No. Reimbursement and claim process is not good.”

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Posted 4 months ago

“We have had excellent experience with pets best for our golden doodle. He was in the hospital with erilechios from a tick bite And they covered 80 percent, which was alot.”

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Posted 4 months ago

“They are very good”

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Posted 4 months ago

“This is by far the best pet insurance out there. They are timely in their response to claims. The amount went up yearly but within reason as we use the insurance all the time. Really is a great insurance for your pet.”

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Posted 4 months ago

“I have loved Pets Best in the past and appreciated their support and prompt payments when our now deceased dog had cancer. But when we adopted a new rescue dog and signed her up immediately and took her to the vet, the claims were denied because there was a 14 day waiting period we were unaware of. I could understand it if there was a pre-existing illness but we took her for necessary vaccines not provided by the rescue organization. I was disappointed after our previous excellent experiences. I would have given them 5 stars in the past.”

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Posted 4 months ago

“I signed up for Pets Best Pet Health Insurance right before bringing my kittens home, and I’ve been very glad I did. The claims process has been simple, claims have been paid quickly, and there has been very little need for additional information or back-and-forth. It has made unexpected vet expenses much less stressful, and overall I’ve had a very positive experience so far.”

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Posted 4 months ago

“Very pleased. Fast turnaround...48hours. Online app claims are simple and easy to complete, Five stars.”

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Posted 4 months ago

“Always the best experience.”

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Posted 4 months ago

“Insured for a year and half , so far did not experienced any problems.”

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Posted 4 months ago

“They were very responsive on my first claim. Their EOB’s were accurate, and easy to understand. I would definitely recommend them.”

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Posted 4 months ago

“I’ve had my pets insured by PetsBest for 3 years. The coverage has always been clear to understand, claim submission is easy, and turnaround time is very reasonable. The only issue I’ve ever had (a claim incorrectly automatically flagged as a duplicate) was very easy to resolve by calling customer support - the support agent was easy to work with and resolved the issue quickly!”

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Posted 4 months ago

“Insurance does not cover much. Disappointed with the service but my dogs need what we can get.”

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Posted 4 months ago

“Great coverage and value. Quick reimbursement process.”

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Posted 4 months ago

“Very smooth. When your thoughts are about your pet Pets Best made our claims smooth and swift.”

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Posted 4 months ago

“Initially I thought this insurance policy was pretty good but lately they are nickel and diming me for everything. My last claim one of the items on the invoice is listed as tech’s exam. They denied it because they said our vet didn’t perform the exam. Anyone working in that office is working under the vet’s license. Think twice before signing up with this insurance company.”

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Posted 5 months ago

“Claims were processed very quickly. Communication was great! I definitely would recommend Pets Best insurance. Thank you!”

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Posted 5 months ago

“Amazing, I can’t tell you how much peace of mind Pets Best brings me! They have great customer service and have figured out how to speed up claims processing. They are absolutely worth the money and I trust this company!”

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Posted 5 months ago

“They process my claim in a timely manner and deposit into my account once approved. After I upload the doucments for my claim, they review and then process for payment. I have both the Wellness and Illness/Injury policy and it save me money for regular check-ups and vaccinations.”

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Posted 5 months ago

“Speedy reimbursement”

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Posted 5 months ago

“Claims easy to turn in & pays quickly. Don't understand the percentage you're suppose to get, but well worth the money.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 33,646 reviews