Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,471 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy but I wish it covered more medications and was quicker in reimbursment.”

Helpful Report

Posted 4 months ago

“I highly recommend this insurance for any dog parent! The service has been great and the app is incredibly easy to use. The claims process is very straightforward—it takes no more than 5 minutes to submit everything. They have very good communication and keep you updated throughout. Five stars for making things easy for me and Whiskey!”

Helpful Report

Posted 4 months ago

“The people I ha e dealt with have been awesome. The website however needs alot of work!! Can't file claims on the website. I have never had pet insurance before and decided to get it for my new kitten. SO SO SO happy I did . My kitten at 12 weeks of age was found to have diabetes insepidus (sp) . So we are into weekly visits at 140.00 each .medicines at over 100.00 and the initial vet visit for the condition was close to 800.00 so yeah the Insurance has been a God send!!!. My baby is worth every penny I spend on him !!”

Helpful Report

Posted 4 months ago

“Couldn’t be happier or more grateful for Pets Best. Our dog got cancer early on and thanks to Pets Best; we were able to afford chemotherapy. Two years later, he’s still thriving! (Very user friendly too!)”

Helpful Report

Posted 4 months ago

“I've been pretty disappointed with Pets Best insurance. We have three different pet insurance carriers and of the three, they're the slowest to reimburse by far. They also are the only company that insists that we provide proof of delivery of medications ordered and paid for. This stipulation isn't even enforced every time, so the consistency is lacking. The turnaround time on claims is really the worst. It consistently takes them nearly an entire month to process.”

Helpful Report

Posted 4 months ago

“Prompt payments on claims They work well with the providers. Very satisfied with them and would recommend the to anyone looking for pet insurance!”

Helpful Report

Posted 4 months ago

“I have been very happy with Pets Best covering Maggie’s vet test and meds and in a timely manner.”

Helpful Report

Posted 4 months ago

“For the most part, I'm pretty satisfied with Pets Best but trying to speak to someone live was quite unsuccessful. I don't recall in the past that this was a major ordeal. I never could get through to anyone and finally got an answer to my question via email. Also, your claims processing took way too long. I had to come up with a cash payment to the Veternarian and interest on my credit card was terrible once I received my claim reimbursement. You probably need to hire more people to speak live to and others to process your claims a lot quicker.”

Helpful Report

Posted 4 months ago

“Truly have been please with the submitting claim process online. Easy to use along with quick reimbursement. Highly recommend this pet insurance.”

Helpful Report

Posted 4 months ago

“Awesome ! Very quick reimbursement love them highly recommend to get pets insurance very inexpensive as we'll.”

Helpful Report

Posted 4 months ago

“The process is fine but the wait time to hear updates and the total time from submission to reimbursement is way too long.”

Helpful Report

Posted 4 months ago

“Great service”

Helpful Report

Posted 4 months ago

“Great company! Have been with them for years. They are always there to help with my 2 dogs veterinarian bills.I have peace of mind knowing they are there for me. Easy to file claims and I get reimbursed quickly. Pets Best for sure!”

Helpful Report

Posted 4 months ago

“Great insurance for your pup! Professional, courteous, knowledgeable and friendly.”

Helpful Report

Posted 4 months ago

“Deceptive, delaying & downright despicable = NO help to aid the burden of caring for a pet. Before I started payments, I inquired about coverage, deductibles, … to compare, only decided when it appeared best option to internal vet coverage. 2 years of premiums and no claim, 1st claim a nightmare - 3 resubmissions to get $35 for a $609 expense. I could not get them to respond when then increased premiums from $121 to $143.”

Helpful Report

Posted 4 months ago

“Very slow processing claims. Payments finally made per policy.”

Helpful Report

Posted 4 months ago

“The response time is always very prompt and the customer service is great. Their team does a really great job of explaining things to you.”

Helpful Report

Posted 4 months ago

“I used to brag about pets best to all my friends looking for pet insurance, but lately claims are taking weeks to months to process which even as a veterinary professional this seems unacceptable. People get pet insurance to cover expenses that they can’t afford to keep out of pocket. Not only that but my premiums are going up even though it’s taking longer and longer to get paid back. Been very frustrating.”

Helpful Report

Posted 4 months ago

“Paid out quickly and exactly as plan was supposed to”

Helpful Report

Posted 4 months ago

“We switched from embrace was a nightmare for us as far as our animals were concerned over to Petsbest and we have been very happy with everything. When you call on the phone, 90% of the people you talk with are very pleasant and knowledgeable. If there's a problem with your claim, you get an email explaining what the problem is. We will definitely stick with pets best and recommend them. The only thing that I'm waiting for is to see what my increase will be in May when it's time for renewal. I had seen some other people complain about the increase but I can't comment on that right now. I can comment on that later. But I would highly recommend pets Best for your fur babies.”

Helpful Report

Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 32,471 reviews