Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,629 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,629 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets Best has been amazing to work with. While the peace of mind of having pet insurance is incredible, Pets Best takes it a step further by being simple, easy to use, fairly quick and effective. The only downside is the app is not great, but I’ve been using their web platform and have never had issues. I will continue to use Pets Best for both my dogs and have peace of mind that they will be taken care of with whatever they need.”

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Posted 5 months ago

“Helpful and able to resolve the issues”

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Posted 5 months ago

“Pets Best increased the cost for my dog's insurance from around 650 three years ago to now over 2000 per year. Now shopping around for other options. Ridiculous. They write it has nothing to do with the claim history. Whatever.....”

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Posted 5 months ago

“Need better coverage”

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Posted 5 months ago

“Quick turn around time . This is the second pet I’ve had using this insurance and the app is very easy to use .”

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Posted 5 months ago

“Great insurance - easy to work with and very responsive!”

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Posted 5 months ago

“Always processes and reimburses in a quick manner”

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Posted 5 months ago

“It took almost 4 weeks to get my claims for my two dogs to get approved. This is very poor customer service. Based on this, I would not recommend Pets Best Health Insurance.”

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Posted 5 months ago

“Processing is convenient, fast snd efficient . . . when you can get the phone app to work! After calling to ask why the app was not working, I was advised to delete the app, then reinstall. This was the second time I had to do this in the years I've had this policy. Fortunately, the problem was resolved and in a matter of only about two days my claims were processed. That part was exceptional service!”

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Posted 5 months ago

“Very quick to process my claim! Very happy with insurance so far.”

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Posted 5 months ago

“Its been a lifesaver! Claims are fast and easy! Everything is clearly explained. Customer service is exceptional!!”

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Posted 5 months ago

“Everything that should be covered per my policy has been covered. Reimbursements have been relatively quick too. No surprises!”

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Posted 5 months ago

“Expense Portal cumbersome but at least the plan pays for exams”

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Posted 5 months ago

“They need improvement in the length of time it takes to process a claim. I had Nationwide for 13 years for a pet that passed away. The claims were settled and paid in 2-3 days. My last claim submitted to Pets Best took 13 days to settle. In addition, I just received my renewal, and my monthly premium went up $20.00/month. I will be shopping around.”

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Posted 5 months ago

“It was the best valued for my dog (best price available for both wellness and accident/illness coverage); however, the claims take SO LONG to process…. like sometimes a couple weeks, sometimes over a month.”

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Posted 5 months ago

“I pay $88 monthly for a service with a focus on proper maintenance. I submit a bill of $218 for annual healthcare and receive only $94 in return. This is beginning to appear as a scam to me. I will seriously consider to NOT renew this contract.”

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Posted 5 months ago

“Unfortunately, pre-existing conditions have been the killer for us with this insurance, as it appears it doesn't cover anything. However, there is a very slow turnaround time for getting any kind of reimbursement.”

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Posted 5 months ago

“my dog had knee surgery, this dog was covered under pets best. the claim’s process was easy and kept me informed of the claim status. i received my reimbursement in a timely manner. very happy!”

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Posted 5 months ago

“- The wait time for claims to be processed is often quite long - The coverage feels sparse. There are a lot of things excluded from deducitibles or coverage that one would expect covered when signing up for Pet's Best - The portal does not show the amount of wellness coverage reached and it is hard to track - contesting coverage is challenging”

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Posted 5 months ago

“New to this pet nsurance and so far very satisfied.I would totally recommend it to anyone trying to get insurance for their pet!”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 30,629 reviews