Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,795 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with pets best has so far been wonderful. It is very easy to submit claims and they process them quickly. There has been no pushback on getting things approved and they’re very easy to get a hold of if you have any questions.”

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Posted 5 months ago

“Great insurance service. Prompt payment for all claims. The call in Pet Doc is a great comport in emergencies too.”

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Posted 5 months ago

“We've only had this insurance a few months, but so far we are extremely pleased. Unfortunately, our puppy had to have emergency eye surgery, and it was around 80% covered. Very happy! I highly recomment Pets Best!”

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Posted 5 months ago

Hello Lauren... We are pleased to hear we were able to assist in a very stressful time for you and your furbaby. We appreciate the kind feedback. Thank you for being the best part of Pets Best - TH

Posted 5 months ago

“Pets Best makes it so easy to file claims and they quickly process and send my reimbursement via direct deposit to my account.”

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Posted 5 months ago

“PetsBest has been amazing! Every pet owner needs some type of pet insurance and I would recommend PetsBest over and over again! Very grateful.”

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Posted 5 months ago

Hello Ashley... We appreciate the kind kudos! As you know we do agree with you that all pet owners need pet insurance :). We just hope they decide to come to us. With your nice feedback that helps us as well as we helped you. Thank you for being the best part of Pets Best -TH

Posted 5 months ago

“Claims go thru most of the time with no problems.”

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Posted 5 months ago

“I couldn't be happier with the service and value I've been receiving from Pets Best. My dog has recently had some unexpected and costly medical issues, and they have been wonderful. Claim submission is very easy, and customer service agents have been pleasant and helpful if I have had any questions. Communication has been great, claim payment quick. I'm so happy I chose this company for my girl.”

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Posted 5 months ago

Hello Sue... So glad we could be there for you and your girl in the time of need. Peace of mind is priceless. Thank you for the wonderful comments. We hope your girl has recovered well. Thanks for being part of the Pets Best family. - TH

Posted 5 months ago

“Turn around time is quite slow for reimbursements. But overall it’s pretty decent.”

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Posted 5 months ago

“When I started claim turn around was fairly quick (less than a week). Now it can take up to 3-4 weeks. Customer service is always helpful.”

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Posted 5 months ago

“Fast and efficient service”

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Posted 5 months ago

“I wouldn’t know what to do without Pets Best. My doggie has had a rough year unfortunately. She was diagnosed with a tumor in her adrenal gland. She had surgery done to remove it and sadly came back as cancer. She’s now on chemotherapy and Pets best has been covering our bills so far and we thank God we went with them for our fur babies insurance needs. The turnaround time has been fast for claims. I definitely recommend Pets Best for your pets insurance needs!”

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Posted 5 months ago

“Couldnt have picked a better insurance company. Their staf is wonderful and very helpful with no long hold times. Claims are processed quickly with full breakdown explantations and direct deposit reinbursement. I have reccomended Pets Best to sevreal people for their own pets.”

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Posted 5 months ago

“Pets Best is accurate, quick and fair with their pricing. Been insured for a few years and have loved it!”

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Posted 5 months ago

Hello Robin... Thanks for the kind words. We are glad to hear we have been there for you in your time of need. Thank you for being part of the Pets Best family. - TH

Posted 5 months ago

“Straightforward service, easy to submit claims, detailed explanation of coverages”

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Posted 5 months ago

“My claims are evaluated promptly, and I receive payments expected.”

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Posted 5 months ago

Hello Julie.. Thank you so much for the positive review, we strive on processing claims as quickly as possibly. Thanks for being the best part of Pets Best. -TH

Posted 5 months ago

“It is a challenge to reach a human being and the app never seems to be working. Claims take longer than I'd like. I'd love to see the dental coverage expanded.”

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Posted 5 months ago

“I've had Pets Best Insurance for my Border Collie, Yosee, and overall, I'm happy with the service. It gives me peace of mind knowing that if something happens to my pup, she’ll be taken care of. Submitting a claim is quick and intuitive, whether from a desktop or mobile device, and their pet support line (available via chat and phone) has been incredibly helpful, especially during urgent situations. My only constructive feedback is that claims processing can take quite a while, sometimes several weeks to a month, before reimbursement comes through. That said, the quality of coverage and ease of use make it a service I’d recommend to other pet owners.”

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Posted 5 months ago

Hello John... Thank you for the feedback, that helps us to improve. So glad we were able to help Yosee in her time of need. Best Wishes to her for continued great health. However, we are here for you both if needed. -TH

Posted 5 months ago

“Prompt, honorable review and reimbursement.”

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Posted 5 months ago

Hello Alice... We appreciate your kind words, we do thrive to be the best that we can be. Thank you for being part of the Pets Best family -TH

Posted 5 months ago

“excellent coverage. claims processed quickly”

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Posted 5 months ago

“I am so thankful to Pets Best, it has been a lifesaver! I am a pet parent of 6 and I had insured two of my cats only 6 months ago. Low and behold, she came down with an illness and 17 days later my claim was processed and had been approved. I cried tears of joy; it was such a weight lifted off of my shoulders. I couldn't give any of my little guys up, but vet bills are so expensive! I was a bit worried because this particular cat had been acutely ill previously. However, Pets Best came through, and to the people at Pets Best, thank you all. If you are able, pet insurance is very worth it - and Pets Best is an excellent choice.”

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Posted 5 months ago

Hello Latoya... Thank you for sharing your story with us. We are pleased to hear that we were able to assist in your time of need. We never want to have to use the policy, but when we do, we are thankful, right? We hope your cat is on the mend and will be feeling better soon. -TH

Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 29,795 reviews