Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,795 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to set it up for my 2 dogs, great costumer service, very easy to contact and answer all my questions. The app is super friendly to use and to summit all my dog’s health history and wellness clams. Very happy with Pest Best.”

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Posted 4 months ago

“Submitting claim was very easy and I got the refund timely , without any effort on my part”

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Posted 4 months ago

“The insurance is horrible. Almost all claims denied as not covered or when they were a very small amount. I spent more every year on the premium than I even claimed. Year 2 my rate went ups $100/mo and the 3rd year &150/mo with no claims. When I did file a claim it would take a month to get either an approval or denial. When it was approved it took 2 weeks or more for a deposit into my account. I would not recommend pets best to anyone”

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Posted 4 months ago

“Quick turn around”

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Posted 4 months ago

“Slow and have to re submit almost every claim.”

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Posted 4 months ago

“Very easy to submit a claim. Very fast claim review. Very clear EOB.”

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Posted 4 months ago

“Affordable and quick response with claims.Customer service is great and very helpful”

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Posted 4 months ago

“Pet's Best is a reputable company when considering pet insurance. I've had experiences with other companies and they're not as good as Pet's Best.”

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Posted 4 months ago

“I’ve been a customers for several years now and insured several pets. I don’t have anything negative to say. Pets best is great! Always recommend to family and friends.”

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Posted 4 months ago

“Good customer service, usually prompt on claims processing. Significant increase in pet premiums with minimal claims is disappointing”

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Posted 4 months ago

“It's very easy to submit claims and Pets Best is quick to process them. I've had insurance on my dog since he was a puppy and it's great to have piece of mind should the unexpected happen!”

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Posted 4 months ago

“You have always provided fast service and reasonable decisions in all my claims.. Thank you.”

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Posted 4 months ago

“Easy, fast and fairly priced”

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Posted 4 months ago

“Professional”

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Posted 4 months ago

“several claims have taken too long to process, when I get a message from you saying that you are sorry for the delay even you know it is too long. On the good side claims are very easy to submit and the coverage is pretty good.”

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Posted 4 months ago

“My claim took a very long time to be reviewed”

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Posted 4 months ago

“So far so good! My first round of claims took a bit longer than expected but all were processed and the explanations of benefits are easy to understand.”

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Posted 5 months ago

“I have been a client of pets best for several years now and I've always appreciated their input whether it's regarding health issues or financial issues associated with my dog. Their time they responses are very appreciated”

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Posted 5 months ago

“Pets Best has always been fair with their evaluation and payment of claims for my senior dog. Their client communication is excellent. If there are reasons why claim processing might be delayed, I have been kept informed. Payment of claims is generally very prompt.”

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Posted 5 months ago

“Pets Best came through for me when I had a pet situation that evolved to an emergency. A young shelter cat that has a penchant for chewing on anything silicon met its match last month when a piece lodged in his intestine. After 4 days of vet & ER visits and imaging it quickly evolved to a fine and death need for emergency surgery. We only had Pets Best for 6 months but I used their web site to upload all the documentation and within a couple of weeks all 4 claims were processed and checks sent. I am a believe and customer for life. Thank you Pets Best.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 29,795 reviews