Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,469 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,469 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had a great experience with Pets Best. The entire process has been extremely easy to utilize- from submitting claims to receiving reinstatement. The online portal is user-friendly, claims are straightforward to upload, and payments are processed quickly. Customer service has also been responsive and helpful whenever I’ve had questions. It gives me a peace of mind knowing I can focus on my fur babies health without worrying about complicated paperwork. Highly recommend!”

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Posted 4 months ago

“Very easy to file a claim and responses come promptly.”

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Posted 4 months ago

“This is the first time I have had pet insurance. I am so grateful I have Pets best. My cat had to have emergency surgery and be hospitalized. WIthout Pets Best I would have had to put my cat down. It only took a couple weeks to have the claim processed.”

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Posted 4 months ago

“A covered service was denied with no explanation. I have tried to call customer service multiple times after waiting for a long hold.lll one representative actively representative was actively hostile from the start. If you have a recording, listen to it I was actively trying to de-escalate her and calm her down while I was really frustrated as to why they covered service was denied after I met my deductible.”

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Posted 4 months ago

“This has been a LIFE saver of an insurance company! My dog who is only a year old would have costed me over $20,000 in surgeries, medications, tests, etc. I've probably only paid $5,000 over the course of a year. THey have the best customer service and are very timely with the reimbursements!! They also accept bully breeds!! Please use them!!!”

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Posted 4 months ago

“Takes way too long for reimbursements otherwise no other issues”

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Posted 4 months ago

“In order for less vet bills down the road and a healthy pet, a dog or cat or others should be on constant flea and tick medication. The insurance coverage does not event cover a 1/4 of these. My dog requires at full price $171.57 for only 6 months. I only receive a benefit of $50 dollars. It would be amazing if the insurance covered alll of the medication. However I think half cost would be acceptable.”

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Posted 4 months ago

“Pets best was one of the best decisions I’ve ever made in my life. They are the easiest to work with. They are worth every penny x10. I won’t have another pet without having pet insurance and I tell everyone about pets best. Having this insurance allowed me to afford treatment for my soul dog to extend her life 4 years. I’m so thankful for them!”

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Posted 4 months ago

“Outstanding throughout. PetsBest kept me updated while processing our claim. Truly the best!”

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Posted 4 months ago

“Pets Best is fantastic to work with, from the ease of use of filing claims on their intuitive iPhone app to the transparent process during the review of a claim. I can’t recommend them enough!”

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Posted 4 months ago

“I’ve had Pets Best for less than 5 months and it’s proven to be very good! I have an English Bulldog so pet insurance was a must. 5 stars!”

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Posted 4 months ago

“I’ve been with pets best for long time I appreciate them could use a better reimbursement on teeth and a few other things but I’m pleased with them and happy to have them to cover my dog. I would and have recommended them to friends and family!”

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Posted 4 months ago

“This company has been excellent in paying for our dog’s surgeries. They respond to us quickly and deposit the covered expenses directly into our account.”

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Posted 4 months ago

“Claims take weeks and weeks. Every time I submit I get apology emails about the amount of time it has taken, but it never improves.”

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Posted 4 months ago

“PetsBest has been my choice for my last two pets and it's been incredibly helpful to select what's needed for coverage and when the time comes, reimbursements are there. Great coverage for senior pets”

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Posted 4 months ago

“High price, unsure if it's worth it. Claims are processed in a timely manner but many are not paid out instead going to deductables.”

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Posted 4 months ago

“Reimbursement is easy and pretty fast!”

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Posted 4 months ago

“It’s a scam. Processing takes weeks. Denials are absurd.”

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Posted 4 months ago

“I cannot use the Website or the App. When I am in the App it immediately gives me an error box. When I click on anything in the App, it kicks me out to the Website login. If I login there, it says it can't process my request. I had to submit my claim via email. I still need to review the results as I got two different emails. I'm waiting to see what I get in the mail. I don't know if I will cancel or not. It depends on whether or not they can fix the technical issues.”

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Posted 4 months ago

“Easy to upload medical records, easy to submit claims and quick processing of claims. Highly recommend!”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 32,469 reviews