Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,646 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,646 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“Very fast response. Easy to navigate website.”

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Posted 4 months ago

“I have had pets best since my second dog a few years back and they have always been quick and responsive with reimbursements. It’s been a few years now and I just adopted a my new dog, Ellie. Signed up for pets best because I had such a great experience. Went for a check in and found out Ellie has a congenital heart defect. Surgery went well and pets best again, proved to be as good as I remembered. They reimbursed the costs without any back and forth. They have truly been the best pet insurance I have ever dealt with. Everything is seamless and easy to deal with. Never even had to call customer service for any reason. This kind of service and coverage is unheard of. I would recommend their insurance over and over again. Best in the market. Thank you so much pets best!”

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Posted 4 months ago

“Extremely frustrated with the claims process. It is cumbersome, and I've experienced repeated rejections for claims, including a recent one for an infected tooth. Despite providing full veterinary records, the claim was rejected after months of waiting—and only recently labeled a 'pre-existing condition.' This lack of transparency and the pattern of initial denials for valid medical issues makes the service feel unreliable.”

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Posted 4 months ago

“I can't imagine how Pets Best could be any more accommodating. My questions, before fiing my first claim (followed by several more) were anwered pleasantly and patiently. The Claims section of the website was seamless. And best of all, the claims were approved and paid within days of submission. I am so grateful, and so glad I took out this insurance when our Tatertot was a pup.”

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Posted 4 months ago

“Easy to submit claim, refunded to bank account within a week.”

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Posted 4 months ago

“Reimbursement takes too long. A one off is fine, but I've received an apology for the delay email for every claim submission I've made. Also would like a wellness dental option that covers more than $150 a year. These 2 reasons have me shopping for a new insurance company to go with.”

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Posted 4 months ago

“Filing claim is very easy.”

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Posted 4 months ago

“Honestly pretty disappointed. I had the wellness coverage for my dog which is supposed to be 100% covered only to get not even 50% of my bill covered for the most basic things like vaccines and your typical annual exam. I lowered my coverage to the bare minimum since that’s all you’ll get back as far as reimbursement anyways”

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Posted 4 months ago

“Quick claim processing. Easy. Great customer service.”

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Posted 4 months ago

“My 15 year old dog recently required a serious and expensive surgery. PetsBest reviewed and approved my claims within two days and the funds were deposited automatically in my bank account within just a few days after that. Absolutely no hassles and stress free.”

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Posted 4 months ago

“Satisfied with the coverage. Claims get processed fairly quickly. Payments take a little while. Unhappy about 56% increase in premiums the first year.”

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Posted 4 months ago

“Pets Best always gets my claims handled promptly. I am so happy to have chosen a pet insurance that truly fits my budget and has been so easy to use.”

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Posted 4 months ago

“petsbest has been great, easy to work with, very helpful and quick when needed. Highly recommend and will definitely be a continued customer.”

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Posted 4 months ago

“My dog got attacked and I was so thankful I had Pets Best insurance. I was so stressed about getting him the care that he needed in order to be okay and thanks to Pets Best, that stress was relieved. My dog was able to get the care he needed and deserved and now is dong well! ALSO, got reimbursed so quickly. I often say getting pet insurance was the best thing my 25 yo self did!”

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Posted 4 months ago

“Our 4 year old Australian Shepherd got cancer. He went through radiation and miraculously survived from deaths door. Pets Best never questioned a single bill and covered everything. I couldn't believe how smooth it was, I now recommend them to everyone.”

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Posted 4 months ago

“Website easy to use. Deliveries are made in a timely manner. They keep you posted.”

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Posted 4 months ago

“Always prompt service with sending your refund to you.”

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Posted 4 months ago

“I have had Pets Best Insurance for my three dogs for several years and their service has always been excellent. After loosing my eldest boxer, Pets Best took care of cancelling his policy after the final claim was completed. They also sent out a sympathy card that meant so much to me during this difficult time. I recently called regarding a claim for my younger dog and spoke to a very knowledgeable, efficient, and caring woman named Melissa. In addition to taking care of my questions, she expressed her deep condolences for my Boxer with beautiful sentiments. Thanks Pets Best!”

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Posted 4 months ago

“Is very good”

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Posted 4 months ago

“No nonsense approach, simple to understand claim process”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 33,646 reviews