Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,625 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,625 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets Best has been a great insurer for us. The website makes it very easy to create claims and the response time is impeccable.”

Helpful Report

Posted 4 months ago

“Pets Best misleads consumers on their coverage. The ads tell you to choose your coverage and deductible. They lead you to believe you'll be reimbursed for the percentage you've chosen over the deductible. Somewhere in the back pages the fine print shows how they calculate that percentage. It's not a simple calculation of percentage times the total amount over the deductible. It's on a item level which seems to calculate in their favor. My $440 amount over the deductible with an 80% reimbursement came to a $150 reimbursement check via Pets Best math.”

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Posted 4 months ago

“After understanding the deductible rules, I love Pets Best. My favorite is the live customer support. Reps are always polite, understanding, and patient with my questions & concerns. I will be renewing my policy when it’s expired.”

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Posted 4 months ago

“Easy app to use. Explanation of benefits are accurate.”

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Posted 4 months ago

“Pets best takes to long to reimburse you.”

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Posted 4 months ago

“Coverages seem appropriate when compared to other providers. Majot complaint is the time it takes to get reimbursed.”

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Posted 4 months ago

“I have had no complaints for Pets Best pet insurance. We have had a 6 week ordeal with our silver lab having surgery on both back legs. They have honored our policy religiously and promply with no hesitation. I would recommend Pets Best for anyone searching for pet insurance.”

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Posted 4 months ago

“Timely with reimbursements; agents very helpful if I have questions.”

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Posted 4 months ago

“My female dog has recurrent UTIs that requires antibiotics, AmoxiClav. AmoxiClav is a form of Clavamox, and Clavamox is on the medication approved list. Every time I submit a claim for AmoxiClav, it is refused. Recently, I obtained all dr notes for my female and the newest claim for AmoxiClav was approved. It would have been helpful to know that more dr notes were needed to get the $126 medication reimbursed the prior 4 times!”

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Posted 4 months ago

“They have been quick to respond and pay claims. Submitting online is easy and money goes right into my checking account.”

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Posted 4 months ago

“Covered what was promised and sent my check promptly. Would recommend.”

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Posted 4 months ago

“It's easy to submit claim and they process quickly”

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Posted 4 months ago

“They don’t cover much. They take forever to review claims. They are incredibly expensive. Will be looking for other insurance.”

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Posted 4 months ago

“Excellent response time and coverage options, they truly care about my pet's health!”

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Posted 4 months ago

“Worked exactly as the contract stated. Deductible came out then they paid their portion. Payment was immediate. We have had several claims over the last year+ and everytime Pets Best has done/paid exactly what they were supposed to. Without this insurance we would have had to put my son's cat down. A must for every pet owner!! The emergancy vet and hospitalation is so expensive. To not have to choose between the pet you love and the money it takes to take care of them was a relief. Thank you Pets Best.”

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Posted 4 months ago

“I count on Pets Best more and more as my pet grows older. I have never had an appropriate claim denied. Usually a quick turn around time for reimbursement as well. I have no complaints.”

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Posted 4 months ago

“Compared to the aother insurence we have for our other dog this was a hassle. I almost feel like if they kept asking for the forms again and again we would give up. Took a month for them to get the "correct" papers. Even though i sent it all in on the first day.”

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Posted 4 months ago

“worse place to get pet insurance takes almost months to review the claims and then reject the case with no valid reason”

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Posted 4 months ago

“Best insurance we’ve had.”

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Posted 4 months ago

“Quick turnaround between claim and payment. Will renew my policy on October renewal date.”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 30,625 reviews