Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,795 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s gone up so dramatically in price I’m not sure how worth it is at this point.”

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Posted 4 months ago

“Terrible time to reimbursement”

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Posted 4 months ago

“If you’re in a hurry for your insurance to pay up pets best isn’t for you.”

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Posted 4 months ago

“Fast response. Good app to submit claims. However, file size limited to send. I will refer to others.”

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Posted 4 months ago

“Usually I give a 5 in the review but recently one of my claims took almost 3 weeks to process.”

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Posted 4 months ago

“A few years ago I got PetsBest insurance for my dog, who was very healthy, thinking I'd probably never use it. Boy, was I wrong! PetsBest has been a Godsend! My girl somehow got sick with e coli which led to a two month long ordeal. If not for PetsBest I would have been stuck with a humongous set of vet bills that would have cost me a small fortune. I HIGHLY recomend PetsBest. Claims are easy to file and there is a very quick turn around time. The small amount I pay every month for this insurance has been worth every penny! Thank you PetsBest and God bless you!”

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Posted 4 months ago

“The only complaint I’ve had is that when I send something in which I can read, I think it’s perfect and then I get a message a week after the fact saying please resend it because we can’t read it. I don’t understand that. If somebody can’t read something, all they have to do is zoom in on it”

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Posted 4 months ago

“Easy claim submission and quick process. Most importantly I’ve been extremely satisfied with the coverage.”

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Posted 4 months ago

“I've had a generally positive experience with Pets Best, particularly with their excellent customer service and the timely processing of claims. This is truly commendable. My main concern, however, is the consistent and substantial rise in premiums, especially for the wellness plan. Unfortunately, these increases haven't come with any enhancements to the wellness benefits, making the value for money diminish over time.”

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Posted 4 months ago

“Claims were dealt with promptly and without issue. When you have a sick animal, the last thing you need is a hassle with your insurance. I never experienced a problem with pets best and would recommend it to anyone.”

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Posted 4 months ago

“Great insurance, covers a lot of what I expected. The turn around from filing the claim and the outcome is pretty quick.”

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Posted 4 months ago

“Very easy to file claims, and claims are reviewed and generally paid within a week. Had Pets Best for 8 years now and never had a problem, nor haven't needed to contact them. They are thorough and quality service. Highly recommend!”

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Posted 4 months ago

“Pets Best is the BEST !!! I am very happy with the Pets Best program and I would reccomend it to anyone who has a pet.”

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Posted 4 months ago

“I appreciate the review and payment of my dog’s claim. Thank you!”

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Posted 4 months ago

“Pets best has been well worth our investment. Not only that they cover a large percentage of all accident and illness claims, but we have a wellness policy that covers standard vaccinations. My only criticism would be that many vaccines are multi year and the wellness policy only reimburses the max for the cost of a single year dose not the total of a multi year vaccination. I also wish there was coverage for gland expressions when there’s a history of rupture. But overall, I don’t know that I would be able to afford all the care. My senior dog needs without having had her insured with pets best for a number of years now. I wish human health insurance was this good and easy to utilize.”

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Posted 4 months ago

“No complaints so far”

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Posted 4 months ago

“Pets Best is a must for all pet owners. Emergency sickness or sudden accidents are very costly. This insurance will give you peace of mind when this things happen. We have this insurance since we got our dog and he's now turning 4y/o. He's very healthy and very active when 1 day he stopped moving around just staying mostly in 1 place and not drinking/eating. He's very restless and behavior suddenly changed. We brought him to the ER and full diagnostic test were done. Thanks to Pets Best at least some are covered. You have to pay 1000$ deductible and some services have co-pay but it's still worth it. Submitting claimed is so easy and being done on the app. We highly recommend this insurance! Thanks to Pets Best.”

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Posted 4 months ago

“Overall, I've had a really good experience with this company for the past 8 years. But on my most recent claim, they did not handle it well at all. I received multiple emails from them, stating that there was a delay on their end because they were needing to contact my dog's vet for additional information. Turns out that was not true, AT ALL. They denied my claim for particular wording on an invoice. And instead of contacting the vet for clarification, like they implied they were, they just flat out denied the claim. I'm super disappointed in the situation because now I have to go through the appeals process for something that absolutely should be covered under my dog's policy. The 2 customer service representatives that I spoke with honestly sounded like they didn't want to be at work that day and couldn't provide any additional assistance other than telling me I had to go through appeals, which can take up to 60-90 days. I think it's absolutely absurd that they would deny my claim under some impression that my dog is pregnant when she is 8 years old & spayed. Make it make sense. That info has been documented on every single piece of paperwork that has ever been provided to them. So the lack of care in claim handling & to finalize a decision without actually reaching out to her vet to clarify wording on an x-ray is just baffling to me.”

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Posted 4 months ago

“I’m very happy with Pets Best. Excellent customer service, quick turn-around with reimbursements, fair price increases. I have never had a claim denied. I have 3 pets insured with them for years.”

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Posted 4 months ago

“Has been very easy to deal with”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 29,795 reviews