Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,644 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,644 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“I cannot overstate how wonderful PetsBest has been during the course of the past three years (since we transferred our coverage from Fetch (where our experience had been every bit as bad as it has been good with PetsBest)! Fed up with the delays and denials and disagreements we experienced at Fetch we searched out an alternative and came across PetsBest through Progressive. By coincidence, our 10 year old dog was developing a heart condition just as we were shifting coverage. Ultimately he needed a pacemaker and then he needed to have that surgery revised. The total cost was astronomical, and plainly (to me) Fetch was the plan that should have covered the condition since it arose during their coverage and since the surgeries at least started while they covered him. I disclosed both policxies to each other and the two companies hashed it out between them, with PetsBest winding up accepting responsibility for 90% of the costs and Fetch mostly walking away. Since then there's been a ton of aftercare and some unrelated illnesses, and PetsBest has always followed through. In the first year or two their processing time was slightly tardy, but still far better than Fetch's. Recently they have started to process claims in a matter of days. Their customer support reps have been consistently excellent. The claims process is a piece of cake to work with. I could not be happier or more supportive!”

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Posted 4 months ago

“Claim was quicly proccesed.”

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Posted 4 months ago

“Excellent insurance, great coverage, fast reimbursements!”

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Posted 4 months ago

“I submitted a claim by email, got a response in about a week informing me that my reimbursement was being processed and I would a check by mail in 5 to 7 days. The process was super easy and fast.”

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Posted 4 months ago

“My 8 yr old Chihuahua recently developed pyometra and needed surgery right away. I wasn’t prepared for the cost of this surgery and worried how I would pay the bill. Fortunately, I have Pets Best insurance coverage. I filed my claim and they processed it promptly and sent payment. Such a relief to know that the balance owed will be much easier to handle now. I highly recommend this company. They are the Best!”

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Posted 4 months ago

“This insurance is literally keeping my dog alive as she has recently developed Addison's Disease out of nowhere. The claims are being processed quickly and without issue. Don't wait until you need it to get pet insurance because then it will be a pre-existing condition and hard to find coverage or much more expensive!”

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Posted 4 months ago

“I ended up switching to Pets Best when the first pet insurance company I was with went up 70% after being with them for a year with no claims filed at all! Which is complete bs! I read a ton of reviews online and it seemed like Pets Best was the easiest and covered the most. Well after several years of the paying monthly premium, I was convinced I was wasting my money and was contemplating canceling all together. Sure enough, my vet recommended a fairly invasive surgery for my frenchie, which would be with an expensive well known surgeon that I knew would be several thousands of dollars. I looked up my policy and saw that there was no coverage for preexisting conditions, so I automatically thought the surgery to help him breathe would not be covered. I called in and spoke with a rep, who said she couldn’t confirm one way or another without a claim, and seeing receipts/invoices, but assured me that it doesn’t necessarily mean this particular surgery would be denied. She encouraged me to make the claim and see. Again, I was hoping for the best but expecting the worst, and submitted the claim after his surgery. I submitted the receipts to Pets Best on a Friday, and by Tuesday (and Monday was Memorial Day Holiday) I already had a response in my inbox! They covered majority of the costs and it was directly deposited in my account by the end of the week!! I am so impressed and grateful for it being so incredibly easy on me! I was fully expecting to be denied and was planning on cancelling my policy but the way this was handled, I will definitely keep our policy with Pets Best!”

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Posted 4 months ago

“No hassles, quick service, prompt payment, everything you want and expect in an insurance they deliver”

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Posted 4 months ago

“Considering the $250 per month premium, plus the high deductibles and co pay, what I get back as a rebate I would be better off saving the premium and using that to cover all cost out of pocket.”

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Posted 4 months ago

“I have benefits for wellness and sickness. The price for Pet Insurance is good. Unfortunately when I submitted my recent wellness visit which ended up also being for a sick visit. My dog had an ear infection that I knew he had but this was already a scheduled yearly checkup. He received his annual visit & he also had antibiotics given for his ear infection. Pets Best said they put it all towards my insurance deductible. Not real happy about that since Wellness benefits do not have a deductible so why did I not get that percentage back?? Gail Nestopoulos for Harper Nestopoulos”

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Posted 4 months ago

“Pets Best is an AWESOME COMPANY!!’ Super easy to use online… always very fair and with the plan I selected they cover everything after I meet the deductible I selected. HIGHLY RECOMMEND!!”

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Posted 4 months ago

“Oustanding service. Quick paybacks. We are extremely pleased with Pets Best!”

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Posted 4 months ago

“I have been very pleased with the response time for claims, and how quickly they reimburse. Definitely recommend them.”

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Posted 4 months ago

“Very easy and clear what your benefits are”

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Posted 4 months ago

“While it’s very easy to upload claims, I feel as though the constant price increases and the amount of reimbursement per claim is getting worse and worse. It doesn’t seem like it’s worth the cost anymore unfortunately.”

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Posted 4 months ago

“The process was very quick, I received the explanation of benefits within a day. The only thing that was a bit frustrating was that I could not log in through the app. I kept receiving an error message saying that it was not available but no indication of when it may be back up so I finally ended up submitting on the web site.”

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Posted 4 months ago

“Extremely expensive! They raise the prices by significant amounts every year, last year it was an over $100 increase for monthly costs. They allow you to change your coverage options to lower the cost but it's very minimal impacts on monthly cost for much lower coverage and reimbursement. The claims are denied more often than approved. They deny claims for monitoring ongoing health conditions and prescription medication that they say they cover. The portal is difficult to use: it lags or refuses to progress in the claim system making you go back and redo claims multiple times to submit it, it freezes during the 2FA log in process making you need to get multiple codes, it does not allow you to respond to their request for extra information for claims, and the payment history only goes back 12 months. They do cover some surgeries they approve of and sometimes the appointments for medical care, but only if they deem it to be covered by your plan and not based on the medical need. Honestly, not worth it if you are looking as a new client. The only reason I am keeping them is in the hope that my pets with pre existing conditions eventually have their treatments covered in some way. I will be cancelling it next year if they raise the rates another $100+. Pet insurance is important but this is not the one to use.”

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Posted 4 months ago

“Easier than having to deal with human insurance. I put in a claim and there was no delay, denial or defending tactics. Just straight forward. Thank you.”

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Posted 4 months ago

“I have had this insurance for all 4 of my dogs. It is by far the best I ever had. Claims are easy to file. Response is prompt. Money is direct deposited into my checking account. Great value for the premium paid. Highly recommend.”

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Posted 4 months ago

Hi Kathleen, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 4 months ago

“So far no issues , fast and professional service , claims processing has been pretty seamless. We shall see how it continues to go as my dog is now needing surgery and so far all claims have been paid related to the dx but still somewhat hesitant about this.”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 33,644 reviews