Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,644 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,644 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Pets best insurance is the BEST! I was incredibly grateful for accepting my senior dog and approving her recent dementia diagnosis. Through very tough circumstances, Pets best is sincerely on your side. I will be a customer for life even after my first love is at the rainbow bridge. All my new puppies will be covered with pets best as they are just wonderful. Also, I will say the claims process is super simple and easy to upload! Thank you from the bottom of my heart, Pets best!!”

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Posted 4 months ago

“For the first time in almost 4 years of having Pets Best insurance I felt like the claims process was quick.”

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Posted 4 months ago

“Claims are processed quickly as long as required information is submitted”

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Posted 4 months ago

“In a time of need Pets Best was there for me and my golden retriever Sky. Sky was diagnosed with a brain tumor and needed radiation treatment to save her life, without insurance there would have been a different outcome. The reimbursement was pretty quick once I submitted my invoice. I highly recommend Pets Best!”

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Posted 4 months ago

“Excellent experience! This is one of the best pet insurance companies I've worked with. The coverage, customer service, and claims process have been outstanding. I highly recommend it to anyone considering pet insurance for their pets.”

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Posted 4 months ago

“They are getting better about processing and paying claims in a more timely manner. The forms for submitting monthly prescriptions could be simplified.”

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Posted 4 months ago

“My only complaint in the past has been the long wait for claims completion. Recently I've had claims being completed on the same day I put in the claim.”

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Posted 4 months ago

“Great insurance together when your dog is a puppy. If you do need to make a claim monitor Responses, sometimes AI reviews your case and will decline on a technicality. In those cases you need to call to appeal. Once a claim is approved it takes just over a week to be reimbursed.”

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Posted 4 months ago

“Customer service is good”

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Posted 4 months ago

“Claims are easy and their prices are reasonable. I wish my dogs injury had not happened but it did and I just wish it could have been before my policy renewed. We had already met half of of our deductible. Now we've met the whole deductible.”

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Posted 4 months ago

“They have always surpassed my expectations. I cannot praise them enough.”

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Posted 4 months ago

“Pets Best is amazing! My dog started having seizures 2 years ago and was in and out of the emergency room so much, it was scary. He had to get an MRI and is now seeing a neurologist and is on monthly medications. He hasn't had a seizure in 11 months! I dont know what I would have done with out insurance. It was so nice to know he was covered and I didnt have the added stress of figuring out how to pay for his care. The claims are easy to submit and they have always been fast to reimburse. Highly recommend! The first thing I did was get insurance when Pickles came into my life and I do not regret it at all. Its about the price of going out for dinner once a month, soooo worth it for his health and my peace of mind!”

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Posted 4 months ago

“You really don't cover anything. I got a new cat - no previous anything. A baby. I took him in for an emergency visit cuz he ate something bad - and you covered about 10% of it. The whole point of medical pet insurance is to cover emergencies that come up. This is unacceptable and I will be cancelling imminetntly”

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Posted 4 months ago

“I always recommend Pets Best to anyone asking about pet insurance. Very easy process and claims usually are reimbursed quickly. My only complaint is that the premiums go WAY up as my pets age.”

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Posted 4 months ago

“I am so pleased that they started settling my claims with such great speed!! I really helps pay my credit cards faster.Thank You so much!”

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Posted 4 months ago

“The best pet insurance hands down. They never make me fear that things within my policy will be denied. I can go to the vet with my babies in peace thanks to them. Thank you Pets Best. I’ll be a customer for life.”

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Posted 4 months ago

“I am truly grateful to pets best for giving us more time with our baby and we were able to focus on him instead of worrying about the money. All of my pets will be insured by pets best in the future.”

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Posted 4 months ago

“I bought a high deductible plan for my dog a few years ago and because we hadn't had any medical issues with him during that time I've never used it. The insurance came highly recommended by a friend of mine but again I didn't have any personal experience so when my dog did have emergency surgery and I had a very large veterinarian bill I submitted the claim with some trepidation. I was happily surprised that they paid everything according to the plan parameters and that the process was quick and straightforward. Furthermore when I needed to call just to confirm on a few items it was easy to get to a representative which is something that's becoming more and more of a challenge these days”

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Posted 4 months ago

“Nikki was great.”

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Posted 4 months ago

“Pets Best used to be wonderful. The price per month now is astronomical. Soon may cancel our policy because its cheaper to go without insurance at this point.”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 33,644 reviews