Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,459 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,459 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Extremely long time to review and process claims.”

Helpful Report

Posted 4 months ago

“They have an excuse for everything and pay nothing. They said exceeded my maximum annual limit for wellness when i pay for no maximum. They don't pay for shots or heartworm. They'll just take your money. Stay away!! They owe me thousands!”

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Posted 4 months ago

“I am really happy with Pets Best Pet Health Insurance. They have a very structured insurance policy and reimburse quickly for claims which I am covered under. I did a lot of research on pet insurance and for me Pets Best fit the bill.”

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Posted 4 months ago

“Pets Best pet health insurance helps me save money on my dog’s vet visits and helps me keep her on a schedule for her wellness. I love how easy it is to submit claims.”

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Posted 4 months ago

“Pets Best insurance offers excellent service. I submit a claim online and it gets processed in a few days!”

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Posted 4 months ago

“always helpful and good insurance”

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Posted 4 months ago

“The insurance itself is great. Lots of coverage and options. The claims processing is not great. The representatives are fine but processing times are 30 days or more even for repetitive services. Medical records are often requested for services we get every month which further delays processing.”

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Posted 4 months ago

“I absolutely love this insurance for our dog.”

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Posted 4 months ago

“Super easy to upload documents and great response time.”

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Posted 4 months ago

“Pets best does your claims in a timely manner. Ive had one issue with my dog which I had to do several test for. I recieved my money back . It was a great relief. Web site is also easy to use.”

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Posted 4 months ago

“If you asked me to rate Pets Best a week ago, it would be zero stars. I’ll be honest, after multiple weeks of my claims getting denied, I was very close to just cancelling my plan. I was getting so frustrated and I had over $3,000 in surgery bills on my credit card. So when I called, I was pleasantly surprised to be greeted by a woman named Luann. She was friendly and determined to get my problem resolved. She called my vet with me on the phone seeking the information she needed and walked me through everything I could be missing. She said she would monitor my account to make sure everything processed this week (I took that lightly as I know sometimes customer service makes false promises). On Wednesday I got another email that my claim was closed and denied. I was MAD. I called again and got a different representative who tried to fix the issue. I hung up frustrated and defeated. Until my phone rang 30 minutes later and it was Luann! She was just as mad as me that it wasn’t resolved. Long story short, she got everything approved while on the phone with me. She was an angel!!!! She went above and beyond to make sure I received my reimbursement and truly showed she cared. I told her how nice it was for her to do this and she replied “I’m glad to help you but I’m just doing my job”. You can’t “train” empathy. She didn’t have to do anything beyond her scope of work but she did. If it weren’t for her, I would’ve probably cancelled my plan when I finally received my reimbursement. So Luann, THANK YOU! You deserve a giant raise!!”

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Posted 4 months ago

“I have no complaints about my Pets Best insurance. I know what I signed up for as coverage and I have been satisfied with the EOB for each claim. Veterinary care is expensive and it gives me piece of mind to have coverage even when the annual cost of premiums at times exceeds my vet bill. I’d rather have the insurance than not.”

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Posted 4 months ago

“Not a problem. but got stung on the formulary meds. Is it possible to make a searchable forulary rather than one you have to download. At the doctors I need a way of finding alternatives quickly”

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Posted 4 months ago

“Claims process took 3 weeks so longer but it paid. I also don’t like their online account hard to access it from a laptop”

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Posted 4 months ago

“Pets Best insurance for my Belgian malinois dog has been very professional, accurate and accomodating when I have had questions. I have submitted several claims for illness, injury, vaccinations and flea protection. All of these claims were handled professionally and there have been no surprises (i.e. I knew in advance what would be applied to the deductible and what would be paid to me).”

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Posted 4 months ago

“In general, my experience has been good. There are occasional delays with payment processing, but I do appreciate that during those delays Pets Best is good about communicating what is going on and making sure we understand the delay.”

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Posted 4 months ago

“This review is for Wendy. She was able to resolve an extremely frustrating claim issue by just doing the little extra. Understood the issue, involved a supervisor, expedited the process, AND called me shortly after to assure me the issue was being addressed, and turns out she was right. I got the resolution I needed. Thank you, Wendy!”

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Posted 4 months ago

“I enjoy knowing that my Blu is protected and I like being able to get monies back that I pay for her Vet visits 😉🐾”

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Posted 4 months ago

“Throughout the years Pets Best has helped us take care of our two dogs. Whenever we called with inquiries, answers were provided. Refunds were made available quickly. We will forever be thankful.”

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Posted 4 months ago

“They are here to help for claims for my pet. This is the main reason why we need insurance. Thank you Pets Best.”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 32,459 reviews