Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,646 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,646 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“Submitting a claim for vet visits, pt, and surgery and got a very fast payment for the claims with thorough explanations for deductible, copay and coverage. Phone rep was friendly and helpful understanding how to submit my claims. It was a positive experience all around.”

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Posted 5 months ago

“For the past 4 years every claim is delayed . It’s a tactic they use to delay their payments.”

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Posted 5 months ago

“Really a waste of money unless something truly horrible goes wrong. I probably won’t be renewing next year”

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Posted 5 months ago

“Claims get approved quickly. I have not had any issues. Yearly premiums have tripled in the past few years! Over $2k yearly for a 9 year old dog is abusive given that they know that with pre existing conditions the only option is staying without insurance”

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Posted 5 months ago

“We have had pet "Buddy" insured with PetsBest for over 2 years and enjoy the peace of mind having our Shih Tzu covered with Pets Best. Not only will it cover serious health issues but we like the wellness/preventative coverage for example heart worm medication. The claim procedure is straight forward and they reimburse quickly. Great Service.”

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Posted 5 months ago

“Easy to submit claim for illness and got quick reimbursement via direct deposit that Id set up ahead of time. Overall, very pleased! Caveat: this is my First claim only. I can't speak to long-term experience.”

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Posted 5 months ago

“Used to be great when it was privately owned.Was sold to Syncrony then sold again to an insurance company. Now a typical crummy insurance company. Payments slower, customer service hard to understand accents, don't even know if it is in the U.S. Half the claims are done by AI not an actual human. They use every excuse to deny claim. Totally disgusted with them.”

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Posted 5 months ago

“I had accumulated four invoices for my dog over the last month and submitted them one evening. The very next day Pets Best had approved them and send me the notifications. That was incredibly quick and made me happy that I had pet insurance with Pets Best.”

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Posted 5 months ago

“I’m so grateful for Pets Best. One of the best investments I made for my dog who recently had surgery. I was reimbursed so much more than I could’ve imagined was possible. Thank you!!”

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Posted 5 months ago

“The Best company ever!!! Reimbursement is so easy and quick to received your money! Love them!!!”

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Posted 5 months ago

“Efficiency & professionalism”

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Posted 5 months ago

“I have Pets Best for my three dogs and for my son's one dog. It gives me peace of mind knowing I have insurance if I ever needed it due to very high vet billing. I have the wellness, illness & accident on two dogs and the illness & accident on 2 dogs.”

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Posted 5 months ago

“Terrible. I pay additional for wellness yet when I take my dog to the vet yearly for wellness visits it is less than 50% covered for basic yearly wellness. I have spent thousands out of pocket on vet visits and have barely received any reimbursement while paying almost $100 per month for insurance for one pet. Currently shopping other insurances.”

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Posted 5 months ago

“Having Pet'sBest Insurance for my dog Frodo has been a life saver. Clear policy, fair price and reimbursement is fast. Highly recommend.”

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Posted 5 months ago

“Coverage is great and reasonably priced. It takes a long time for the claim to be processed but the reimbursement is fairly quick once the claim is approved. I wish they had a vet direct payment portal and a pre-approval option for larger bills like some other insurance providers.”

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Posted 5 months ago

“Very quick to respond to claims and status of them”

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Posted 5 months ago

“Thank you for being so quick”

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Posted 5 months ago

“Pets Best Pets Insurance is the best. They are so easy to work with, and their claims department is top notch, we always get rapid and accurate assessments and responses. This is the best pet insurance for both pets and parents pocket.”

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Posted 5 months ago

“I've had a dog with spine issues - he had an accident at age 2. The vet specialist wanted an MRI but I would have had to pay $5k and then Pets Best would decide if they would cover it. I couldn't afford that. Now eight years old, my dog tore his ACL and miniscus. Pets Best did a remarkable job paying for the x-rays, medications for his upcoming surgery. I did not get a policy that paid for office exams. I regret that now. But they are very good about reimbursing for this upcoming surgery.”

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Posted 5 months ago

“Our Lab, Diesel, extricated a sparrow nest from the boxwood shrubs and proceeded to eat a few of the babies before I could get it away from him. Disgusting yes, he coughed one up later and he also killed a baby mockingbird and this was all while I was outside, he's fast. The birds made him sick, lethargic and uncomfortable requiring more than one trip to the vet and Pet's Best paid all the claims in less than a week. No one should have a Lab and not have insurance because they don't learn and he is an inside dog that his never outside unsupervised because he can't be trusted. Good thing there's insurance !”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 33,646 reviews