Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,795 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They've been great to work with during our dog's injury. Every claim has been paid out as expected.”

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Posted 5 months ago

“I love PetsBest. Have been with them for all 6yrs of my dog's life so far. Their monthly fees are reasonable and their coverage is expansive. I totally recommend them to cover your pets health needs. I give them an A++”

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Posted 5 months ago

“With PetsBest, I can always give my baby the most comprehensive treatment without and hesitation. I really want to say thank you to PetsBest!”

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Posted 5 months ago

“Customer service is lacking in the service area, a simple wellness claim took over 20 days to process.”

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Posted 5 months ago

“I have used Pets Best about 5 years and they are very good with claims and considering I had 2 adult large dogs, the pricing was reasonable”

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Posted 5 months ago

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Posted 5 months ago

“We signed up for Pet’s Best when our dog was under a year old. We really haven’t needed it until recently when our 13 year old dog has had numerous health issues pop up. Having this insurance has allowed us get her the best treatment and keep her comfortable without stressing about the bills. They have been quick to pay and the app is easy to use. Thankful we chose to make this investment.”

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Posted 5 months ago

“The services have always been amazing.”

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Posted 5 months ago

“I am a new customer and so far the process and coverage has been great and easy. Thank you”

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Posted 5 months ago

“Easy to navigate claims process. Usually prompt responses. Been protecting George since 2019.”

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Posted 5 months ago

“Until I submitted my most recent claim, I would have rated Pets Best a solid 5. My dog had a dental and I knew that $150 would be covered. It's now weeks later (5/28) and I'm still waiting.”

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Posted 5 months ago

“My cat got diagnosed with FIP a few months after we got her, and pets best has been monumental in saving her life. We could have never afforded the expensive treatments without insurance”

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Posted 5 months ago

“Wry easy to navigate, fair policies, very responsive.”

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Posted 5 months ago

“Great peace of mind!”

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Posted 5 months ago

“Very happy with Pets Best Pet Health Insurance. They are very responsive and quick to communicate and give refunds. So glad I got this plan!”

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Posted 5 months ago

“The last several times I have out in a claim it has been turned around quickly and accurately. Very positive experience. Easy to file and easy to follow and easy payment made right into my account.”

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Posted 5 months ago

“Pets best provides good coverage. The claim process is easy to navigate. Processing of the claims vary but is generally prompt and within a week or two. When I initially purchased Pets Best insurance the price was affordable. I have been a member for at least or almost 7 years. The price increase over the last 2 years has been ridiculous. Last year my monthly price increased by almost $30 which is why I am rating it so low. When I inquired why such a huge increase when normally the increase is like $5-$8, I was told it was because they had an increase in their members submitting claims. It was not based on the amount of claims I made but from ALL of their members submitting claims.”

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Posted 5 months ago

“It gives us confidence that our Pet has the Best care!!”

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Posted 5 months ago

“Pet's Best makes it very easy to submit invoices for processing. Claims can take a bit of time to process, but ultimately the reimbursements are accurate and via direct deposit, which is nice.”

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Posted 5 months ago

“Price is reasonable but the claims process is terrible. I have a cat with a chronic condition and have to submit claims regularly. It always takes at least two or three tries before the claim is processed correctly, usually with me having to call customer service and explain what they did wrong. It’s a huge pain.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 29,795 reviews