Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,795 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best Insurance around. Have not had any problems with this company I am very pleased with them. They are very understandable and very prompt.”

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Posted 5 months ago

“Insurance coverage doesn’t give much back”

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Posted 5 months ago

“Fast and reliable and efficient service.”

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Posted 5 months ago

“Quick response, concerned and calm with patrons. Keeps you informed along the process.”

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Posted 5 months ago

“Very good insurance, fairly quick processing.”

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Posted 5 months ago

“Calim was a little slow all and all.”

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Posted 5 months ago

“With out Pets Best Insurance I would have had to choose between keeping my dog and going into massive debts or not having my dog at all. I'm so glad I got pet insurnace for my little one!”

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Posted 5 months ago

“Pets best has been wonderful helping my small dog Sadie with her knee surgeries and rehab services. They process the reimbursements in a timely manner. They have been with Sadie on her aging services and needs. We are a grateful family.”

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Posted 5 months ago

“First time weve used and, so far, has worked as we hoped.”

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Posted 5 months ago

“I’m very happy I went with Pets Best Insurance for my dog. I liked being able to pick a plan that was right for me. They make filing claims very easy.”

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Posted 5 months ago

“Very prompt payment, clear explanations and easy to use website.”

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Posted 5 months ago

“Pets Best covered both of my dogs TPLOs. Submitting a claim was very easy, and they reimbursed me within a few weeks. Very thankful for them!”

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Posted 5 months ago

“Pets Best insurance is one of the few companies the emergency clinic would direct bill. This meant all I had to pay was my deductilble and deductible.This was a pleasant surprise.”

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Posted 5 months ago

“I'd rather save my money than use Pets Best. Took 7 weeks for them to process my claim. I sent medical records and they kept asking for the same medical records. After multiple phone calls, they finally processed my claim. Guess what? I only got $65 out of the $700+ claim I submitted. I just started laughing”

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Posted 5 months ago

“I love everything about pets best except the high prices.”

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Posted 5 months ago

“I have had this plan for 26 years I have never had this many problems not getting reimbursed until the lat 6 months I have an old plan but the claims adjuster doesn't understand it and is putting the wrong conditions of my claims which is costing me money (I pay $210 per month) and aggravation. For example for cushings disease meds (that I knew was maxed out he labeled it under the condition of Heart Disease. He calls atopy/allergies for Phemigus ( like a autoimmune disease) under a different label. He takes dedutibles on the same meications but call it different conditions.. When they sold me this plan I understood I have a $2500 max per incident or condition..He is not understanding the policy and making it up. I have sent him multiiple appeals and in response he sent me one letter naming many claim number bunched together which is difficult to decipher I am very upset . Rosalyn Dorenter Policy # 101905756. A surpervisor refued to take my call”

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Posted 5 months ago

“Great company! My Vet submitted my claim for me and I received a response in just a few days, letting me know they were working on it. Then again, just a couple of days later I received an email letting me know that the claim was accepted and my reimbursement was on the way. Easy Peasy!”

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Posted 5 months ago

“Pets Best insurance has been invaluable for our rescued, senior dog. Most other uninsured pet owners would have euthanized our precious Yorkie.”

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Posted 5 months ago

“I only needed to use my insurance 1 time so far and it was for my dog’s shots. Easy to submit the bill and very fast reimbursement. I’m very satisfied.”

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Posted 5 months ago

“Price has way gone up and at this point I see very little benefit, but my dog is aging and I know the expenses will start soon”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 29,795 reviews