Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,472 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,472 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have petbest for 7 years. Very happy with their help.”

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Posted 5 months ago

“Premiums seem to be increasing fairly dramatically even though I don't submit many claims. Claim website - Was down for weeks to upload a claim on both site and app. When emailing, didn't feel it was dont in a timely manner”

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Posted 5 months ago

“I've had PB for years, never had any issues getting things accomplished until last fall. Since then it feels like everything has gone downhill. I'm disappointed and will no longer be recommending them.”

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Posted 5 months ago

“Pets best makes everything easy!”

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Posted 5 months ago

“Best Health Insurance I found been using them for last 5 years worth every penny”

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Posted 5 months ago

“I have been nothing but pleased with Pets Best. This is my first experience having pet health insurance, so I have no basis for comparison, but Pets Best has been great so far! It REALLY brings piece of mind having pet health insurance for my beloved family member.”

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Posted 5 months ago

“Great service”

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Posted 5 months ago

“Company takes a long time to reimburse you. Reimbursement for medical bills do not even pay half of our medical bills. Not realistic Coverage for the amount paid monthly.”

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Posted 5 months ago

“My claim was handled in a timely manner”

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Posted 5 months ago

“Reached maximum payouts on the first wellness visit for a puppy, then denied every claim since. Why should anyone give you a sum of money only to have you give back a small portion? Wellness coverage is not worth it for anyone especially a puppy.”

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Posted 5 months ago

“I find Pets Best so comforting at a pet parent's worst times when their pups are sick and need medical attention. When I have called for clarification and guidance they are kind and helpful and empathetic. I would recommend them to everyone who owns a pet”

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Posted 5 months ago

“This is the second time I have been on line with a customer service rep over two different instances. Both times the customer service was fantastic. The first time was with Vicki on Jan. 6th, she spent over an hour with me helping me with everthing. I accidently hung up on her and she accually called me back to help finish. Today, Feb 11, 2026, I spent another long time on the phone and the lady that helped me was also great. I'm sorry I don't have her name but I'm sure they can find out who it was. This is the best customer service you can get. I don't normally leave reviews but I felt they both deserve credit. Good job!”

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Posted 5 months ago

“Claims are processed quickly.”

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Posted 5 months ago

“Nowhere during registration was there a disclosure as to what the policy covered. In order to get a quote, it asked for my pet’s name, age, & breed. After getting the quote & signing up, I THEN received an email welcoming me & letting me know what the coverage covered. After just ONE visit to the vet, I have maxed out my benefits and I’m now stuck with paying monthly fees for the next 1 year before I can cancel the policy. I’m not very happy at all.”

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Posted 5 months ago

“We have been a client of Pets best insurance for the life of our dog so far. We are extremely satisfied. The coverage is wonderful and the payout of claims are easy and refunded quickly. Explanation of benefits are easy to understand and customer service is quick and efficient. Would recommend to friends and family”

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Posted 5 months ago

“I have had two claims with Pets Best the on line claim filing is very user friendly and it only takes minutes to file your claim once your set up. Reimbursement takes around 14 days to get into your bank account. I’m very pleased with their service and response. I highly recommend Pets Best for pets insurance”

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Posted 5 months ago

“Easy to submit, taken care of quickly”

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Posted 5 months ago

“Great company. Excellent customer service and good compensation for claims.”

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Posted 5 months ago

“Enjoy the service, All the support provided when needed thru staff. APPRECIATE YOU”

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Posted 5 months ago

“Paid quickly after submitting claim.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 32,472 reviews