Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,020 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,020 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure the insurance is worth the cost for them to cover roughly 40% of vet visits. Especially, when I pay for the wellness add on. Though, they do process claims fast.”

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Posted 5 months ago

“Easy to use, lots of support, very straightforward app”

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Posted 5 months ago

“They always pay my claims quickly! Unfortunately, their premium rates have gone up considerably in the last year, so I may have to shop around for more reasonable priced coverage.”

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Posted 5 months ago

“I learned about Pet's Best from my vet. It is hands down the best insurance available. We had a terrible situation where our puppy had a birth defect that could not be detected until she was about 5 months old. She needed heart surgery, which Pets Best covered completely per the policy rules. Many other insurance companies would have declared it a pre-existing condition, even though it was undetecable until she grew, and would have battled with us to cover it. Pets Best was there for us day 1 when we needed it. Also, in an era where customer support is increasingly AI and/or foreign based with noisy call centers and language difficulties, Pets Best is domestic with humans who are talented, thughful people.”

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Posted 5 months ago

“Takes a bit to process claims but overall satisfied”

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Posted 5 months ago

“This was the 1st time I submitted a claim. I found it easy, and was reimbursed quickly per my plan.”

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Posted 5 months ago

“Filing a claim is very easy and quick payments directly to Care Credit. We highly recommend Pets Best”

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Posted 5 months ago

“Pets Best Insurance is great. My cat developed an illness and I have had multiple vet visits and medications. Claims are easy to file and payments are timely.”

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Posted 5 months ago

“Always helpful when I call, glad I have such good coverage for my pet.”

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Posted 5 months ago

“Have dealt with several insurances in the past. I had never had a co-pay on top of the annual deduction. I currently am paying for 90% reimbursement. Come to find out there’s a 10% co-pay. So I’m really only being reimbursed for 80%. Very disappointed.”

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Posted 5 months ago

“Pets Best Insurance is quick and efficient to respond to claims. Most all of our claims, if not all, were reimbursed sufficiently and without hassle. I would (and have!) recommend Pets Best to any of my friends with dogs.”

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Posted 5 months ago

“I don’t like it. Definitely seems like a waste of money.”

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Posted 5 months ago

“Customer Service wait time are over 15-20 sometimes 30 minutes, then to get someone that you cannot understand. I had to ask for Supervisor because the person on the phone could not answer ANY of my questions. I have been with PETSBEST for over 8 years and it was never this way before.”

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Posted 5 months ago

“They process claims very quickly”

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Posted 5 months ago

“I've had Pets Best for 5 yrs, wouldn't change them for anything.”

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Posted 5 months ago

“So far pets best has been great. The first claim we submitted was for my dog who ate a sock that claim took a bit to process but it processed eventually with no issues and all went towards our deductible. The 2nd claim we did was for our new pup and it was for a wellness exam and shots. That claim was processed in one day and the money sent to my care credit card. So far they have been reliable and fast and easy to deal with i am very happy with them so far!”

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Posted 5 months ago

“Pers Besr has approved two claims for my Blanket a el3 year old Shih Tzu. They are prompt with their explanation of benefits and claim approval process. I never have to worry about when or if I’m getting reimbursed. That’s pet best”

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Posted 5 months ago

“Good insurance”

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Posted 5 months ago

“Way too long to reimburse, process claims. Do not reimburse well for preventative work, like teeth cleaning, which is very expensive, and eventually SAVES money over time, when you dont have to have your pets teeth removed. Have been serioously debating whether the cost is worth the effort with Pets Best any longer.”

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Posted 5 months ago

“This has been the best experience I’ve had since joining this insurance for my pups and will continue to use them!”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 33,020 reviews