Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,638 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,638 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pet’s Best has literally saved us thousands! Better than that, it has saved us from having to have difficult conversations. Highly recommend them!”

Helpful Report

Posted 5 months ago

“Good communication when needed. Very happy with the claims payments.”

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Posted 5 months ago

“It is great. Easy to file a claim n quick closure/payment of claim. Superior service,Better than expected on turn around time. Keep up the great work!!!!”

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Posted 5 months ago

“Easy to file a claim.”

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Posted 5 months ago

“They were able to help with the bill in my cat's procedure.”

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Posted 5 months ago

“An unexpected paw injury requiring surgical interventions (one under anesthesia) created two claims, which were approved and paid for under the terms of the policy, so definitely worth it. It is helpful to review the specific exclusions, and know what the deductible and copays are, as they add up. There was a several week delay between the claims and the payments.”

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Posted 5 months ago

“They've been nothing but fair and supportive to me and my cats. Never had a legit claim denied, always had a prompt response to problems/claims/questions. They've always overdelivered on their time frame estimates (ex: they'll say 2-3 weeks and be done in 10 days). Price is reasonable and my first cat only got the surgery she needed because I knew PB would have our back.”

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Posted 5 months ago

“Pets Best is literally the best! A neighbor recommended this insurance company after we were very disappointed with Nationwide. I can't thank her enough. They communicate well and have always paid claims completely according to our selected plan. We couldn't be happier!”

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Posted 5 months ago

“takes too long for claims review”

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Posted 5 months ago

“Very cooperative and response times were quickly taken care of.”

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Posted 5 months ago

“prompt in paying claims”

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Posted 5 months ago

“Very fast turnaround on claims - I love Pets Best!”

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Posted 5 months ago

“Very dissatisfied given that Pets Best does not cover common, basic prescriptions like Panacur and other antimicrobials used to treat common infections like Giardia.”

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Posted 5 months ago

“My previous reviews were always a 5, but since Pets Best was bought out, it is becoming increasingly mire difficult to get reimbursed for expenses. It seems like every time I submit my receipts, they have yet again, with no notice to their customers, their processes. These are not new expenses, but the exact same ones I gave been submitting for six years. Please bring back the old Pets Best…..”

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Posted 5 months ago

“Easy process, however, it has seemed to take Al of longer to have claims processed than it used to. Even a preventative for my wellness took a lot longer than it has in the past to be processed.”

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Posted 5 months ago

“Very pleased with all your agents in their help and explanations esp me being a confused elderly senior .. one agent ANNA was superb with helping me in my confused dilema...she had alot of patience and kept a pleasant calm mannerism the whole time and her willingness to resolve ..so KUDOS to her and a big THANK YOU ...very pleased with her service SHE IS A GREAT ASSET TO YOUR COMPANY”

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Posted 5 months ago

“Submitting the claim was very easy. Pets Best paid as agreed. I would recommend their product.”

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Posted 5 months ago

“Pets Best is an outstanding service that cares significantly about their customers. Signing up for insurance and filing a claim was extremely straightforward and hassle-free. My claim was handled in a timely manner, and they sent me updates along the way. With the various types of illnessses that pets can get, insurance is a good decision. I highly recommend Pets Best for insurance.”

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Posted 5 months ago

“Just a pleasure to deal with”

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Posted 5 months ago

“When I searched for a new pet insurance company, I stumbled across a Forbes rating of top companies. Pets Best was listed as number one! Certainly enough to get me to pick up the phone. I was completely blown away by the conversation I had with the agent. So, I took a chance and signed my greyhound up. Thankfully, I did. In the several years I have had my four legged friend, I have had any number of issues requiring veterinary care. Each and every time, the care shown was very outstanding. Yes, at times it took a bit longer for a claim to be processed but always done with great care and honesty. How each claim was treated is beside the point. The point is that the treatment, care, honesty, and fairness has always been above reproach.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 30,638 reviews