Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,646 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,646 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Your service is tremendous thank you so much”

Helpful Report

Posted 5 months ago

“I’ve had Pets Best for several years for multiple dogs and I’m so glad I do. Whenever they had an illness, it was covered. There is peace of mind having them in our corner. My claims have been processed in a timely manner and if I needed to speak to someone, the phone wait was very short.”

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Posted 5 months ago

“I purchased pet health as a condition of sale from my breeder. I compared at least eight different companies and chose Pets Best for their unlimited coverage and ninety percent reimbursement rate. I submitted four claims, each invoice is a separate claim, on May 1, by May 8 I received an explanation of benefits for all four claims, by May 14 the reimbursement was received in my checking account. I would recommend this company to anyone who is looking for pet insurance. It wasn't the least expensive coverage available however the ease of submitting a claim and the quick turnaround to settlement has convinced me to stay with this company for the foreseeable future.”

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Posted 5 months ago

“I have had pet’s best insurance for several years for my dogs. i highly recommend them to everyone- their customer service is excellent, and they do what they say they will - i have never had a problem with prompt information concerning my claims and prompt payment in the agreed amount.”

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Posted 5 months ago

“We’ve been clients for a long time and it seems like the coverage is less and less but we pay more.”

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Posted 5 months ago

“We have been very pleased with Pets Best. Coverage is great and claims are handled quickly.”

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Posted 5 months ago

“Pets Best has been great with all my past claims. My dogs are family to me and I sleep better at night knowing they are covered. I recently had to take my dog to the emergency vet and it was so nice to be able to say yes to whatever the vet suggested because I had the peace of mind of insurance. The claims process is quick and easy. Thank you, Pets Best.”

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Posted 5 months ago

“Fast response”

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Posted 5 months ago

“Mixed feelings. I like their app. I like their coverage. People on the phone were very good. - very poor communication on status of your claim. Mine were closed because of lack of documentation and they never reached out to me. When I sent the information that was missing they didn't reopen my claim. That required another phone call and email - still confused about how the claims work. I filed 3 claims (for the same illness) and now there are 7 claims. No explanation, no communication.”

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Posted 5 months ago

“coverage descriptions are not real clear in youir policy”

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Posted 5 months ago

“easy to deal with reimb”

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Posted 5 months ago

“So happy with this insurance for my 1 year old puppy. We had to go to the vet quite a bit after first adopting him, and have never had any issues in getting our claims taken care of. The website and app is very intuitive. We even called in to inquire about a possible surgery and the woman we talked to was well-informed and provided us valuable information if we had to proceed with surgery. Overall, I am impressed with the service provided and will continue to be a customer as long as we have pets.”

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Posted 5 months ago

“easy to submit a claim and quick response and reimbursement.”

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Posted 5 months ago

“Claims are processed fast with detailed explanations.”

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Posted 5 months ago

“Pets Best is a good company, but we didn't really save anything at all. The policy keeps getting more and more expensive. Each year it goes up. I had to cancel our pets insurance because we just can't afford it anymore. The older your pet gets the more they charge. Ridiculous.”

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Posted 5 months ago

“Pets Best has remained my favorite pet insurance company out of the few I have been with over the years. While annual raises in premium are to be expected, theirs isn't jacked up greatly, year-over-year. For the most part, their reimbursement process is very quick; however, I have noticed some lag time this past year. There is one question that I have, and that I do not understand, which is why do you not cover an animal being fixed? This is definitely a necessary procedure on animals not being used for breeding, so I'm extremely curious as to why (and I do hold the most expensive policies for my dogs which raises my question even further).”

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Posted 5 months ago

“Have been consistent with reimbursement of claims. Some claims of large amounts take longer to process but eventually they are paid out. They constantly update you on the status of your claims And are very apologetic for the lack of expediting them quickly The only thing I didn't like was the limits on wellness plans”

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Posted 5 months ago

“Great experience! Always very straight forward.”

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Posted 5 months ago

“always fast and efficient”

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Posted 5 months ago

“My claim was processed very quickly. I do wish there was some sort of pre-approval option to help make expensive decisions easier.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 33,646 reviews