Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,647 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,647 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“very pleased. this is the way a company should be ran”

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Posted 5 months ago

“Surgery you won’t pay”

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Posted 5 months ago

“I'm on my second year with Pet's Best Insurance. So far, I'm a satisfied customer. I continue to recommend to anyone asking about pet insurance.”

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Posted 5 months ago

“Very good coverage and service.”

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Posted 5 months ago

“Simple to obtain, low cost, AMAZING coverage! Your company has allowed us to give the best possible care for our pup! We hoped to not have to use the policy, but unfortunately have had to; however the claims process is so easy & the payments are prompt. Thank you!”

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Posted 5 months ago

“I’ve had my 2 dogs covered with Pets Best since they were pups. It’s a small price to pay to know you can go and get care without the worry. My claims are paid within days!”

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Posted 5 months ago

“Pets Best is a good company but make sure you know what is covered under your policy so there are no surprises when submitting a claim. They are very quick in paying prescription refills but not so quick when submitting other bills.”

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Posted 5 months ago

“We have been with Pets Best for almost a decade and have been very happy with the coverage!”

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Posted 5 months ago

“Very fair policy. pay back fast”

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Posted 5 months ago

“I always have a great experience with Pets Best.”

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Posted 5 months ago

“extremely pleased with this pet insurance. Paid within days which helps. I would prefer to just have the inurance and not have my pup get sick but life happens and the insurance helps with the bills.”

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Posted 5 months ago

“Easy process to submit claims, refunds within reasonable timeline, good customer service”

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Posted 5 months ago

“I've had a policy for both of my pets for many years, but had never considered how things might go should either of them ever become ill. My sweet dog has cancer and has been getting regular chemotherapy, and Pets Best has been an absolute angel through the process. No muss, no fuss. We get to take care of our fur baby and they take care of us. 100/100 would absolutely recommend to anyone who has a pet. Get the policy now; you'll be thankful later.”

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Posted 5 months ago

“I’ve had my rescue hound insured with Pets Best since I adopted him 4 years ago. I like that I can tailor the insurance to my needs, selecting what I want coveted, the amount of annual deduction and amount of co-pay. I feel I am getting great value for the money spent. The claims processing is fast and easy. I would highly recommend Pets Best for your pet.”

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Posted 5 months ago

“I appreciate that they offer coverage for rehabilitation services. The app is easy to use when their technology is working. Their system upgrade last Fall was frustrating for customers and I’m sure employees alike. I dislike the use of AI to screen the claims coming in as I have several that get flagged or incorrect reimbursement amounts that differ from appt to appt and when calling to ask for manual review of the claim it can be quite a wait for a human to help your call. I will say the employees have always been kind and helpful when I do speak to them!!”

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Posted 5 months ago

“Pets Best never reimburses me more than the premium I pay for their service. It's not worth it. As soon as I have time to research other options, I'll be changing services.”

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Posted 5 months ago

“Very fast turn around. I took a picture of my vet bill and uploaded it. I got several emails updating the status of my claim. The money was deposited into my account in a little over a week.”

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Posted 5 months ago

“They take a long amount of time to process claims.”

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Posted 5 months ago

“Pets Best is great because it is simple to use and generally processes payments very quickly directly into your bank account. It provides peace of mind. Hopefully, everyone's pets live long, happy, and healthy lives. However, if an illness or injury arises, it is good to know that vet bills will be covered according to the type of contract you have purchased.”

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Posted 5 months ago

“This was my first claim and they paid what they said they would under the Essentials plan. I was pleased with that. However, the website is the worst. It either doesn’t open, continually spins or times out. I see their are a lot of complaints about it. Please fix and it would be great! I will keep the insurance for now but the wait on the phones needs to be better and the web. Thank you so much.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 33,647 reviews