Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,472 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,472 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets Best has been and continues to be the most wonderful insurance company. They are always there to be of service...The customer service team is exceptional, always friendly, concerned and extremely knowledgeable...I can't thank Pets Best for always being there for us”

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Posted 5 months ago

“Why should it take two months for reimbursement of a claim? Other pet insurance companies take less time. I don’t know why they needed to get records from my veterinarian because we see the same one every time.”

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Posted 5 months ago

“I am mostly satisfied with the service form Pets Best. However, lately it has been taking longer for them to process the claims. When a check arrives, it does not reference a claim number or a policy number so I have to go back into my records to match up the vet bills with the claims with the checks. It is a bit inconvenient.”

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Posted 5 months ago

“The coverage is good. The premiums increase even though my dog is at his healthiest age. One ear infection and now he has a pre-existing condition and that makes changing insurance carriers impossible. My current underwriting company is not great. My claims usually have to be submitted twice because the obvious needs to be explained.”

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Posted 5 months ago

“Just signed my dogs up last fall, 2025 n took The added policy to cover there yearly physical. I submitted the bill which was easy to do n heard back fairly quickly!! I will b getting $$ back!!”

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Posted 5 months ago

“Not sure why you are not covering wellness checks”

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Posted 5 months ago

“I've been with PetsBest for about 4 years. At the beginning they used to take care of your claim within a week, now it takes them almost a month.”

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Posted 5 months ago

“Rates are skyrocketing. App constantly has technical issues. Zero communication about those issues and lack of responsiveness to emails about issues. Extremely long hold times to call into customer service. Estimated times provided are severely inaccurate. Really downhill overall.”

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Posted 5 months ago

“It’s very easy to file a claim and they always respond quick and pay quick. Never had any issues.”

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Posted 5 months ago

“I've been a member of Pets Best for 5 years. The premium for my pet was very reasonable and claims for my pet are always processed within 30 days so those are good things about this insurance. Last year my pet was diagnosed with a terrible illness and at the end of 2025 I was notified that the premium for my pet was going up too (more than $30 additional per month). Claims for her are still being processed within 30 days but that kind of premium price hike-wow! My pet's illness is under control with medications that are not out of this world expensive and her next recheck will be in 6 months. I think Pets Best could know better about different breeds and what could possibly show up in that breed later down the road and gradually increase premiums each year, not raise the premium like they did when a pet becomes ill. They are a good insurance, I will be keeping them, but in this administrative issue they can do better.”

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Posted 5 months ago

“I have had Petsbest insurance for a little less than a month. I added on the Wellness package because I have a 4 month old puppy. He recieved his last round of vaccines which the insurance covered about 73% of the cost (Does not include taxes or hazard waste fee). This has been my first claim submitted so I don't have much to judge by, but I will say I have not been able to submit a claim through the app. I tried multiple times and it would give me an error message. I emailed them all the claim information twice because I would not get a response. Eventually the claim was processed 2 about weeks later. The claim status says it's been paid, but I have yet to receive the pay out. Giving 3 stars for now because, communication and trying to submit a claim was not the best for my first experience.”

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Posted 5 months ago

“Been very happy with PetsBest insurance. Not the cheapest but really good coverage and easy claims processing and prompt reimbursement payments.”

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Posted 5 months ago

“I submitted the claim for my dogs surgery and took about three weeks for me to get my money back, but everything went smooth”

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Posted 5 months ago

“Just hope the claim time turnaround improves. To wait 5 to 6 weeks for a simple vet visit claim is a bit much.”

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Posted 5 months ago

“I ABSOLUTELY LOVE the help customer service representatives continues to provide to me for my furbabies for now over 7 years and going (2 cats & 1 dog). The breakdown of explanations that are emailed to me are greatly appreciated and so clearly decribed. Although if I have further questions I truly appreciate the patience and knowledge from the customer service represenatives. Thank you Pets Best Team for supporting my family through unexpected health finances for our furbabies!!”

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Posted 5 months ago

“I love Pet’s Best! I have accident and illness coverage and I have had no issues with them, and they are always quick to process my claim as soon as the vet sends over all of the required info. They are great at updating you over email, and I would highly recommend it!”

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Posted 5 months ago

“No issue with claims.”

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Posted 5 months ago

“Best insurance plan ever.....”

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Posted 5 months ago

“Quick claim process & clear explanations”

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Posted 5 months ago

“No customer service at all besides a computer. Hard to reach. Way to long of wait time.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 32,472 reviews