Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,022 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with Pets Best insurance claims has been variable. I purchased their rehab coverage and now have a dog who needs regular rehab due to arthritis. The claim process was smooth at first, but now they sometimes deny a claim that has the exact same procedures done as previous claims that were covered. When a claim is denied I have to call for a review and then it is most often covered in full. The incosistency with the claims process has been frustrating. I'm hoping this can be remedied.”

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Posted 5 months ago

“We really like this insurance for our dogss. It is a little high in price though. We have Care Credi also so please add that for a little off the cost. Thank you”

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Posted 5 months ago

“no problems with claim and was paid promptly”

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Posted 5 months ago

“Very fair - and best of all, they stay in touch throughout the claim process.”

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Posted 5 months ago

“Very nice insurance but getting expensive each year”

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Posted 5 months ago

“I am very pleased with the quick turnaround of my claims. The premiums are a bit higher that I had hoped, but the claims are handled quickly.”

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Posted 5 months ago

“The insurance and response to claims but the customer portal needs work. I started calling in February to report that I cannot access the portal to submit a claim. I have called a second time and was told that a trouble ticket was submitted. I still have no portal access. The only glitch in an impressive insurance program for our pet.”

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Posted 5 months ago

“I’ve had a very positive experience with the claims process! The claims are processed pretty quickly if you have your vet records updated and on file.”

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Posted 5 months ago

“We have used Pets Best for the last 7+ years- they are very fast at claim rsolution and I would reccomend to eveyone.”

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Posted 5 months ago

“Pets Best is actually amazing. I have never used another pet insurance company, so I have nothing to compare it to, but I’m very happy I chose Pets Best. They always complete my claims in a timely manner.”

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Posted 5 months ago

“The coverage is great for my 2 dogs. I have not had any issues with claims (although sometimes a little slow). Website is pretty easy to use. Coverage can be modified to meet your needs. I would recommend you give Pets Best a try!”

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Posted 5 months ago

“I have been very impressed with my coverage through Pet's Best. The process for claims and reimbursement is fast and easy. The only time a claim was delayed at all was when they requested additional records from my vet and determined I was eligible for MORE services to be covered than I initially claimed!”

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Posted 5 months ago

“Takes a long time after submitting a claim to receive reimbursement if applicable.”

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Posted 5 months ago

“Pets Best has been great for the health of my cat”

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Posted 5 months ago

“Unfortunately, you take way too long to review a claim and then you deny most claims. I started by paying $60 a month. I'm up to $170 for one dog. And the absolute worst thing about Pets Best is that you cannot preapproved a surgery. You have to lay out the money and hope Pets Best covers it. This does not work for some families as they do not have the money to lay it out and they might make the unfortunate decision to not give their animal the medical treatment it needs.”

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Posted 5 months ago

“Having pet insurance through Pets Best has been a wonderful for wellness care, and valued safety net for unforeseen emergencies. Claims processing has always been easy and reliable.”

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Posted 5 months ago

“Easy to submit a claim. Fast response. Gives us piece of mind knowing our fur baby is covered if something unexpected happens.”

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Posted 5 months ago

“I've been very happy with the turnaround time lately. I have been wit Pets Best for over 10 years, and I have never had a problem with them paying a claim.”

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Posted 5 months ago

“Their ability to process claims in a fair and timely manner is pretty bad . I get it. I'm sure there is a law that gives them a period of time by which they must reply. But they take they to the max. Many times weeks later to give you a status.”

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Posted 5 months ago

“Pets Best pet insurance is good value for your money, and claims are processed quickly.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 33,022 reviews