Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,472 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,472 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dog had unexpected dental trauma which was costly. I received a fair reimbursement and very satisfied.”

Helpful Report

Posted 5 months ago

“Very easy to submit claims, typically claim resolution is done in a timely manner.”

Helpful Report

Posted 5 months ago

“Pet's Best is truly the best insurance for pets. The amount of coverage my fur babies have is AMAZING! The monthly payments are so affordable compared to other companies and knowing they are insured gives me peace of mind. My pets receive the gold standard of medicine recommended by their veterinarians because Pet's Best allows me to focus on them and their care, rather than having to cut back on care due to finances. I recommend Pet's Best to everyone who has a pet!”

Helpful Report

Posted 5 months ago

“Claims processing could be faster, but the process was easy and did not require any additional information from me. All reimbursements were paid promptly.”

Helpful Report

Posted 5 months ago

“Not as good as what I thought it would be. Years ago had another company for my two pugs and was provided with much better coverage. I compared what I used to have knowing previous company did change a few things and thought Pets Best would be the best fit, but not very satisifed with the coverage I am receiving. Will be looking into other options. They were good with claims in the very beginning and the last claim took almost a month to get paid.”

Helpful Report

Posted 5 months ago

“Seemless and easy submission of claim through provider and paid directly. Very professional and expeditious. Would definitely recommend based on experience so far.”

Helpful Report

Posted 5 months ago

“Excelent insurance for pets ❤️”

Helpful Report

Posted 5 months ago

“I only wish I could afford to insure all of my cats. I appreciate the reasonable time taken for reimbursements too.”

Helpful Report

Posted 5 months ago

“Cost has definitely increased for my policy, but I have been reimbursed for charges according to the policy I purchased. Good response with any questions.”

Helpful Report

Posted 5 months ago

“Great service and quality”

Helpful Report

Posted 5 months ago

“We decided to get pet insurance after one of our dogs had emergency surgery that cost way more than we expected. In that moment we did not care what the cost was, we just wanted our little girl to make it. We have now had Pets Best coverage for both of our dogs for 3 years, and thankfully we do because one of our dogs just got diagnosed with cancer. Pets Best has been reliable and has reimbursed all the costs so far after meeting the deductible. I recommend Pets Best to everyone I know! We love our dogs and have peace of mind knowing that we won’t have to turn down necessary healthcare due because we can’t afford it.”

Helpful Report

Posted 5 months ago

“Very reasonable rates, reliable payment, quick turnaround on claims filed. Dependable”

Helpful Report

Posted 5 months ago

“Excellent coverage options and easy to file claims.”

Helpful Report

Posted 5 months ago

“Great insurance company. I got my reimbursement within three days of my claim. No questions asked. Explanations were clear and understandable. I wouldn’t go to any other company for my pets.”

Helpful Report

Posted 5 months ago

“I am very pleased how PetsBest helped in getting my pet treated due to an accident. The web based application is so easy. And approval and payment system is so streamlined - I am really impressed. Thank you.”

Helpful Report

Posted 5 months ago

“Pets Best is extremely helpful and their claim process is easy to use!”

Helpful Report

Posted 5 months ago

“The time from start to finish from when you submit a claim is so very long most times 30-45 days. They always send me emails saying my vet is not responding to them but it’s never true as my vet copies me on everything they send over. Then there was a time recently when I couldn’t submit claims because their website was not functioning properly and I called and they said they were aware and it took several weeks to get fixed. During that time they told me I didn’t have a bank acct on file which was a lie as I had direct deposits many times before and had to send actual checks which took 2 weeks. I would never recommend them to anyone.”

Helpful Report

Posted 5 months ago

“The insurance never seems to cover anything, yet their rates keep going up and up and up. It's unbelievable the amount they are charging for coverage. I'm planning to look at other available plans. They are just too expensive for the little they cover.”

Helpful Report

Posted 5 months ago

“Convoluted explanations of benefits, extended wait times for claim processing, terrible customer service and an app that is NOT user friendly. Im not sure what is good about this pet insurance.”

Helpful Report

Posted 5 months ago

“Very happy I chose pets best insurance for my Oliver”

Helpful Report

Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 32,472 reviews