Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,648 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“Claim processing is fast and relatively easy.”

Helpful Report

Posted 5 months ago

“They process claims and make payments quickly. They communicate well if there are any delays.”

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Posted 5 months ago

“Very happy I chose Pets Best for my dog. They have great customer service and the claims are easy to file on the app.”

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Posted 5 months ago

“I am generally very happy with my decision to purchase Pets Best for my dog. Aside from the issues in the fall of 2025 with being unable to access the Pets Best website to submit a claim, things usually run smoothly and response time and reimbursement time is good. I would also note that on occasion I am told that a test or visit is not covered due to it being a pre-existing condition, even though I have explained in my invoice submission why it is a covered test or visit. I then have to submit an appeal which takes up more of my time and I find it frustrating because I feel that no one took the time to read my comments.”

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Posted 5 months ago

“Pets Best has helped us with the cost of unexpected veterinary bills. The process of reimbursement is simple and prompt. Thanks to Pets Best, we have a peace of mind when it comes to unexpected health issues with our dog. We are very grateful!”

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Posted 5 months ago

“Responsive”

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Posted 5 months ago

“The only problem I have is that it takes too long to get claims paid”

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Posted 5 months ago

“The PetsBest app was easy to navigate to submit a claim and they quickly reimbursed me within less than a week for my dogs Simparica Trio chew medicine. My only complaint was the bill/invoice was for $165 and I was only reimbursed $115. Silly me didn’t realize I had a $50 deductible. But that’s on me.”

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Posted 5 months ago

“Pets Best is usually good but my last claim which was a Wellness dental cleaning claim for which I have a Wellness package (which covers $150 towards a yearly dental cleaning) added to my regular insurance was denied.. reason given was periodontal disease is not covered!! It wasn’t treatment for periodontal, it was a yearly cleaning. I had to fill out an Appeal, provide ALL previous vet records and time wasted waiting for the appeal process which never should have been… The claim was finally approved and insurance did pay me the $150 but they try to get out of paying what should have been a simple straight forward claim. Watch your claims and fight for your rights.”

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Posted 5 months ago

“BLUF: I will be cancelling this insurance. Why? Because I recently filed more than $8,000 in claims that resulted in a $380 reimbursement. First, the claims took 2 weeks to process -- time that they clearly spent trying to figure out how to reject each individual compoent of each claim. Out of $8308.70 in claims, they paid $380 -- and that's after the $76/month in premiums, totalying $912. One of the claims that they denied was the dog's spay procedure; the reason for rejection was, "The maximum Wellness amount for these services has been previously paid for this policy term." That's funny, as I do not recall having spayed my dog more than once EVER, never mind more than once this policy term. That explanation, "The maximum Wellness amount for these services has been previously paid for this policy term," is repeated over and over and over again in their explanations of benefits, resulting in 7 out of 9 vet visits receiving $0 reimbursements, and a single $4,193 claim -- which included the (one and only) spay procedure -- qualifyiung for $205 in reimbursements. In short, for more $900 in premiums, they paid for less than $400 in claims. I actually would have saved money if I didn't have pet insurance. And this was a year of high vet bills; in a year of lower vet bills, they would presumably pay even less, resulting in more out-of-pocket expense for me. And that is why I am cancelling this insurance (once I receive the $380 that they've agreed to pay).”

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Posted 5 months ago

“Very quick response! Thoroughly detailed.”

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Posted 5 months ago

“Response on claims very quick! Would recommend this insurance for pets.”

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Posted 5 months ago

“See prior review”

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Posted 5 months ago

“I have made a few claims in the last couple of years, and everything has been great. Turnaround time on the claims is quick. I am greatful that I have them PB on my side just in case something goes really bad with my girl.”

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Posted 5 months ago

“First claim for dental is delayed. My vet sent all required documents and proof of payment. No edition yet. Dental cleaning was done during ACL surgery to minimize anesthesia for my dog.”

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Posted 5 months ago

“Prompt payment for my puppy's wellness appointment. Easy.”

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Posted 5 months ago

“Great customer support. Fairly quick turn around on claims”

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Posted 5 months ago

“My claim was processed within 3 days and I had no problems with the payment based on my policy.”

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Posted 5 months ago

“Best pet insurance I've had. Tried to switch last year and it was a mistake. Filed a claim Friday and by next day Saturday had email of approved claim and notification money would be auto sent to my bank as usual.”

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Posted 5 months ago

“Very poor coverage for astronomical price.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 33,648 reviews