Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,472 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,472 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had an overall good experience with Pets Best so far, but with one HUGE caveat: Though the phone reps are just wonderful -- super friendly, knowledgeable, and helpful -- and the payments are usually pretty fast, the company's email practices are VERY misleading. I've gotten so many emails that have said "Sorry, we can't cover this claim" -- very upsetting! -- only to THEN read the attached EOB (Explanation of Benefits) and find out that they actually *might* cover the claim, they just need more information from me. Very confusing -- especially for new policy holders -- and something that should be changed! Other than that, the company provides great coverage -- and again, the customer service agents are fantastic. I've saved an enormous amount of money so far (my dog has allergies, and the meds are very expensive), so all in all I'm glad I have the coverage!”

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Posted 5 months ago

“Insured for 6 years and still happy to pay the renewal. Reimbursement for services are quick and easy!”

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Posted 5 months ago

“Mucha eficiencia y muy buen trabajo”

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Posted 5 months ago

“The claim took longer to process than normal”

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Posted 5 months ago

“I was disappointed with the reimbursement amounts approved. I do not plan to renew the policy.”

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Posted 5 months ago

“Good insurance but my premium went up 56%. I had to raise my deductible to afford it. It takes forever to get through too.”

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Posted 5 months ago

“Pets best provides excellent coverage, and outstanding customer service. The premiums are very reasonable and I am able to maintain a policy that covers all five of my dogs. I recommend them highly..”

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Posted 5 months ago

“Can't upload my receipts from vet appointments to get reimbursement”

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Posted 5 months ago

“PetsBest when we first joined was qu8ck with claims, now we've had several that have taken nearly a month to recoup our money.”

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Posted 5 months ago

“Fast an easy, a litle back and forward, and once i couldn't upload info using the app, i sent it by email”

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Posted 5 months ago

“Excellent customer service helping me complete claim forms”

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Posted 5 months ago

“It's easy to file claims and processing is normally very prompt. If there are any delays, the communication is excellent.”

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Posted 5 months ago

“Absolutely terrible service, cannot recommend them at all. My last claim took 2 and 1/2 months to complete, including 6 separate phone calls which required, in some cases, waiting 30 minutes on hold, only to get a customer service rep who had no actual ability to help. They closed the claim twice because my veterinarian did not privde medical records quickly enough (the first time took 3 days, verses the nearly 3 weeks before they requested them from opening of the claim, the second time it was 2 days). I was unable on multiple occasions to upload files on their website, and the website is just broken in general. I get nonsense messages about claim documents being illegible (even though on the previously closed claim they itemized the entire invoice without issue). They also did not respond to emails to their customer service address. If you want to spend months tracking down your claim every time, then maybe Pets Best is for you, otherwise I would recommend paying a little more for a different company instead.”

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Posted 5 months ago

“I like PetsBest because I think I have good coverage and a decent rate. I also like how straightforward their website and app are. The only thing I don’t enjoy is how long it takes for claims to be processed. When I first joined a couple years ago my first claim was processed fast but the past two years it’s been a really slow process.”

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Posted 5 months ago

“Good coverage! But sometimes the claims take a long time to be processed and paid out.”

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Posted 5 months ago

“Their coverage options are good and they typically pay claims quite quickly. HOWEVER, their premium increases at renewal are outrageous! We have two dogs and one cat on our plan. At our first renewal the premium went up 32%. 2nd renewal was 45%, 3rd was 59% and this year another 35%. Our two dogs were the same premium for the first four years. All of a sudden this year our dog who has had some tumors removed the last few years, had his premium increase 65% while our other dog only went up 8.5%. They claim increases are only based on breed, age and location (and not claims history) - which is the same for both dogs. So why the change now? I've called five times to discuss with agents and supervisors and no one can explain. They just blame it on the rating factors.”

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Posted 5 months ago

“na to my claim”

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Posted 5 months ago

“I was not sure about Pets Best Insurance after reading a ome reviews but I am very pleased as of now. My claim was reviewed and I received a replay in just little over a week. Thank you”

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Posted 5 months ago

“Absolutely the best! I am very satisfied with this pet insurance! Customer service is easy to contact AND they speak English!”

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Posted 5 months ago

“They have been very good to us”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 32,472 reviews