Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,795 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Convenient claim filing online. Quick response.”

Helpful Report

Posted 5 months ago

“You guys have some integrity issues and always trying to get out of paying claims. Your time to resolve claims is also very unacceptable.”

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Posted 5 months ago

“There’s seems to be a bit of a lag when the the claim is approved and reimbursement is direct deposited into bank account. It seems this could be fixed somehow with more immediate transfer of funds.”

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Posted 5 months ago

“I think pets best is great. Glad I choosed pets best over the other pet isurers.”

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Posted 5 months ago

“I signed my furbabies up with Pets Best Health Insurance earlier this year. So far, it has been wonderful. I filed a claim last month and have already been reimbursed for my dog's wellness exam. It was an easy transaction without any issues. So thumbs up so far.”

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Posted 5 months ago

“Great rate, fast-turnaround time for reimbursement.”

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Posted 5 months ago

“Pets best has been a very good experience with us so far. We haven’t had any major issues with our cats yet warranting needing a lot of insurance but we still submit our claims towards our deductibles for the little things that happen with our cats and the way the system works seems great. Sometimes there is a delay in processing claims but it would appear they have humans reviewing each case which is also nice in the rising age of AI. So far so good!”

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Posted 5 months ago

“Pet's Best was one of the best decisions I made for my aging dog. They are quick to process my claims, and have covered a good portion of his illness charges and medications. In retrospect, I would have bought this insurance for him when he was a puppy as it has eased the cost of his medical needs. This company has done what is promises.”

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Posted 5 months ago

“I’ve been with Pets Best for three years now and they are very responsive to claims or they communicate when they can’t get to it in a timely manner. I’ve also appealed claims and I’ve been happy with how it turned out. The communications are always kind and professional. The only downside is that if you’ve had an illness claim within the past year, they don’t let you upgrade plans for more coverage the subsequent year. I’ve also noticed my premiums going up each year after having illness claims the previous year but they indicate it has no bearing on the increased cost and it’s due to pet age and overall claims cost from all clients. Generally I think it’s a worthwhile investment but at some point, I’ll have to decrease my coverage to keep it affordable each year.”

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Posted 5 months ago

“Great coverage the customer service reps are helpful and kind. In my opinion they take too long to reimburse their customers and if you send in a bill that has items not covered it delays the process because they split the claim into two claims. Ridiculous.”

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Posted 5 months ago

“It is easy to submit a claim with my iPhone. I also have direct deposit without cashing a check. Excellent!”

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Posted 5 months ago

“Getting too expensive, especially with coverage deductibles and limitations”

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Posted 5 months ago

“Used to be a great site for pet insurance. Unfortunately, over the years they have started to cover less and less and premiums have more than doubled. If you want to pay way more than most places and not get reimbursed for much, this is a great site for you. Otherwise, get insurance somewhere else!”

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Posted 5 months ago

“Pets Best is the best insurance for your pets . Our Daisy had been sick the last 2 years or so our vet bills were in the thousands . She had cushions disease and alot of other sickness going on. Pets Best never failed to pay. Daisy passed away May 22,2025 we tried everything to save her she was a 14 year old toy poodle. Thank you Pets Best for helping us through the years.”

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Posted 5 months ago

“We have used Pets Best for many years and they are great to work with.”

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Posted 5 months ago

“Best investment we made for your furbaby's health and well being.”

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Posted 5 months ago

“I love Pets Best! We’ve used it twice now and they have been quick and thorough! The price is great too, and even after a claim my rates didn’t increase. 10/10!”

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Posted 5 months ago

“Good. Coverage is good for the price”

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Posted 5 months ago

“I decided to get pet insurance for my new puppy. We submitted our first claim and it was processed in 2 business days. Hopefully we only need to use it for routine care but better safe than sorry.”

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Posted 5 months ago

“Pets Best covers the bare minimum for my pet. I pay for the Wellness package and the Accident/Injury plan. I have a reasonable deductible, but like any scammy insurance company, Pets Best finds reasons to deny certain claims, such as 3 year dose rabies vaccine because their plan only covers a small portion of a 1 year dose rabies vaccine. I would not recommend Pets Best to friends or family, and I am considering shopping around for a more modern pet insurance that will meet the needs of our family.”

Helpful Report

Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 29,795 reviews