Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,648 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“A+ Fast Reimbursement”

Helpful Report

Posted 5 months ago

“just purchased a years worth of insurance for my 12yr old & 10yr old dogs. submitted a claim for a dental cleaning and was reimbursed the $150 roughly two weeks later. so far so good and no complaints!”

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Posted 5 months ago

“Thank you Pets Best. Filing the claim was very easy and was handled quickly and fairly. You helped take the stress out of a unexpected illness.”

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Posted 5 months ago

“Pets Best has been a great insurance company for my dog who has a protein allergy. The claims get entered easily and we get paid quickly.”

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Posted 5 months ago

“I am very happy with my Peta Best plan for my two Maltipoo. They have been awesome to work with on all claims.”

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Posted 5 months ago

“I was emailed EOB and it was stated payment would be sent to my bank. This was 5 days ago and I still did not receive bank funds.”

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Posted 5 months ago

“Very expensive...doesn't cover much and takes forever to process a claim”

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Posted 5 months ago

“Rates keep increasing and it appears that less is covered.”

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Posted 5 months ago

“Absolutley, the best pet insurance company. I have never waited more than a week for the claim determination of what would be paid and the money follows shortly after. Peace of mind for you and your pet.”

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Posted 5 months ago

“They are one of the best pet insurance companies in America. They are honest and caring professionals.”

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Posted 5 months ago

“Ok I purchased this insurance bc I had friends that had animals become ill and they didnt have coverage and it made me think that I never want to be in that situation with a steep financial land slide. I decided to purchase with Best Pets after doing some research. I had the coverage about 2 months, maybe and my dog became suddenly ill. She was diagnosed wth ITP. Treatment is long term. I started the process of submitting claims and although it was difficult at first we worked through it and now it seems to be a painless process with the claims. This is a stressful situation with our fur baby but they have helped ease some of the stress w some financial relief of her ongoing care.”

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Posted 5 months ago

“The coverage is not the best. They turn around time for processing claims is too long”

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Posted 5 months ago

“I will say that this is some of the best pet insurance I ever had. It’s very clear when they pay out. When I first got them 2-3 years ago it was hard to submit a claim, they revamped that and a simple upload from my iPhone has made that process fantastic. They pay out exactly the way they say they will. And the explanation of benefits is very clear and completed in a couple of days of submitting. My only complaint would have been that his monthly rate went up $10 on my pets 5th birthday but for the last 2 years I have gotten more reimbursed than I paid in premiums so I’m keeping the rating at 5 stars. My vet is even impressed with them as they know my vet bill.”

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Posted 5 months ago

“We've had some scary times at the Pet Emergency with our sweet little staffy. I can honestly say that having Pets Best Health Insurance has given us amazing peice of mind. We've been able to concentrate on the diagnosis and care options, without feeling terrified of the cost. Walking into any ER, pet or human without insurance is not a good option. Pets Best let's us focus our fur baby's health in the best possible way!”

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Posted 5 months ago

“Always quick to review and pay insurance and alot is covered. Very happy with Pets Best.”

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Posted 5 months ago

“I have had Pets Best since I had my baby in 2020. He just passed last Friday. I am grateful that they processed my claims in a quick manner. Paying all my puppy’s emergency services, surgery and ICU was very costly. And losing him was heartbreaking. With Pets Best processing my claims and getting me reimbursed, it at least helps financially. No doubt, i will get pets best again for my future puppy.”

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Posted 5 months ago

“Claims processing was quick - submitted claim afternoon 5/5/26 and amount covered was deposited in checking account on 5/7/26.”

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Posted 5 months ago

“Denied my claim at first for a bs reason. Had to resubmit for review and it took forever a response. Eventually I was mostly reimbursed but there was still some questionable parts that were denied. Typical insurance company behavior. Unfortunate.”

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Posted 5 months ago

“I can't say enough good things about Pets Best Insurance. They always cover what we expect. We have never had an issue with claims or reimbursement...even with the larger $ claims. Their app is quick and easy to use; claims can be entered in minutes. Once submitted, the claims are quickly processed and payment is received a few days later. I highly recommend Pets Best!”

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Posted 5 months ago

“Fast, easy, painless claim submittal experience.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 33,648 reviews