Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,472 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,472 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For what we pay we barely get anything back. With 90% reimbursement, I only got 1/4 reimbursed. Also the website and the app both are broken and dont give me the ability to look up my stuff.”

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Posted 5 months ago

“Was disappointed because It took Pets Best almost 4 weeks to process my dog claim. I received 2 delay emails while I was waiting to have it processed. Other then that everything is good.”

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Posted 5 months ago

“I upload documents for my claim receipt and visit summary. I will upload both and always one document will be missing. I will combine into one document from now on. It takes a long time for claims to get processed. It is also getting expensive and premium goes up every year. I am on the fence on whether it is worth it. I may start a pet health savings account.”

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Posted 5 months ago

“I’m not happy. With what I pay for this and I get very little coverage.”

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Posted 5 months ago

“Pest Best is amazing! They have saved my pets multiple times. So happy I invested in pet insurance with Pets Best. Will never leave.”

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Posted 5 months ago

“When I first signed up it was fine. However, trying to get in touch with someone is a 20 minute wait on the phone and they cant help. I think one month is a bit too long to process a simple claim. Everything included when submitted. The price, the doctor notes and the paid receipt. Still took a month!”

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Posted 5 months ago

“Pets Best has been amazing for helping my dog through cancer. He would be gone already without their support. Instead, after four months of treatment, he's feeling great and is even back to competing in agility. Thank you Pets Best for giving my dog a chance to beat this horrible disease and keeping him happy.”

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Posted 5 months ago

“Overall very satisfied, great amount of coverage. Disappointed that the rates have near about triples and it takes absolutely forever for a claim to be processed. That being said, it does eventually get processed and I know I take the best care of my babies knowing I have PetsBest.”

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Posted 5 months ago

“pets best great customer service and prompt response”

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Posted 5 months ago

“it has been over 25 days and i still have not received my reimbursment payment. i had to call 3 times through the month and on the24th day i was told the claim would be expedited. the vuery first claim i ever did i received my payment in 4 days.”

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Posted 5 months ago

“The quality of the service itself is good; however, the waiting period is unreasonable. Emergencies can happen at any time, and not being covered during a critical situation—especially when you have a new puppy—is extremely concerning. I made every effort to be proactive and obtain coverage before any issues arose, yet due to this unrealistic waiting period, I incurred significant additional expenses. Despite paying for the insurance, my puppy was not covered during a serious medical condition that could have been life-threatening. In this situation, the insurance provided no assistance, even though premiums had already been paid.”

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Posted 5 months ago

“Great company- fast response”

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Posted 5 months ago

“Very easy to file claims and receive compensation.”

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Posted 5 months ago

“My claims are never paid timely and they never pay more than $100”

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Posted 5 months ago

“Getting to expensive, don’t cover much”

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Posted 5 months ago

“I’m very pleased with Pets Best insurance. My Foxy is 11 years old and has developed a few chronic health issues over the last few years. Pets Best has been good about responding to my claims in a timely fashion.”

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Posted 5 months ago

“Good service, good benefit options and always prompt in responding to questions.”

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Posted 5 months ago

“Be very careful and look at your explanation of benefits for claims closely. They routinely miscategorize and deny costs on invoices that are indeed covered benefits. There is no online way to appeal. You get to call and wait on hold. Then their representative says they will help, and its too bad this happens because AI is the thing processing your claim. Except then why did it take a month delay to process if it was all an automated sytem? ("delay, deny, defer"). Next one will be OK, then later claims are back to the old tricks. When an error happens again, and again, it can only be one of two things: intentional or incompetence. In either case, be careful with this company.”

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Posted 5 months ago

“I will never have another dog without Pets Best Insurance. Good price, quick turnaround, excellent coverage. Thank you”

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Posted 5 months ago

“Getting through to you on the phone is very difficult and took way too long. Plus using your homepage had all kinds of troubles.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 32,472 reviews