Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,022 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I so appreciate the response time and the coverage and the affordable price of this insurance. I never thought I'd be complementing an insurance company but PetsBest is exceptional. I've told my friends about you, stressing the fact that it's so important to have pet insurance. With PetsBest lower full coverage, low cost insurance you'll never have to think twice about providing the best care for your pet. It takes a lot off my mind! Thank you!”

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Posted 5 months ago

“Like their name, is the best pet insurance your dog or cat can have”

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Posted 5 months ago

“Buying Petsbest insurance for our new pups saved our puppy's life. We would never have been able to afford his $6700 sirgery without it. Insurance payment came quick enough to pay the credit card bill when it arrived. We could not be happier to have our wiggly pup back home and heLthy. Thanks to Petsbest and excellent vet care.”

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Posted 5 months ago

“Took too long and wouldn’t cover the required teeth cleaning for the surgery. The teeth cleaning was not done for cosmetic reasons. It was required by the surgeon in order to do the mouth surgery yet it was not covered.”

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Posted 5 months ago

“I am extremely disappointed with this pet insurance. I pay $128 a month and was shocked to learn how little is actually covered when my dog needed basic care. The reimbursement I received was minimal and nowhere near what I expected given the premium. As someone who works in the insurance industry, I find the value and transparency here very concerning. I regret recommending this company to other dog owners, and after seeing my experience and the reimbursement I received, several have already decided to move their policies elsewhere. Unfortunately, I will be doing the same.”

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Posted 5 months ago

“I have been with pets best for my dog and they are very fast responding to claims and are thorough. I am very happy with this insurance company for my pet.”

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Posted 5 months ago

“They are fast, reasonable, and care about me and my dog. They're good to their customers and their insurance covers so much for such a great price.”

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Posted 5 months ago

“I’ve had a really good experience with this pets best overall. The coverage has been helpful for routine issues and a couple of unexpected vet visits, and the claims process has been pretty straightforward. Submitting claims online is easy, and reimbursement usually comes through within a reasonable time. Customer service has also been responsive whenever I had questions about coverage or claims. It definitely gives me peace of mind knowing I have some financial backup if something happens with my pet. The only downside is that premiums have increased a bit over time, and sometimes certain treatments or fees aren’t covered the way I initially expected. It’s worth reading the policy details carefully. That said, I still think it’s a solid option for pet owners who want protection against big vet bills while keeping their pets healthy. Overall, I’m happy with it and would recommend it.”

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Posted 5 months ago

“Claims are Easy to file”

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Posted 5 months ago

“Affordable coverage. Helpful customer service, easy to submit claims for reimbursement”

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Posted 5 months ago

“I have had several claims with Pets Best and never had any problems with compensation. I would recommend them.”

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Posted 5 months ago

“They took really long to process my claim but ultimately paid out what they were supposed to.”

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Posted 5 months ago

“We recommend this pet insurance. Coverage is comprehensive, including unexpected costs such as intensive care when you need time to decide about your pet’s treatment. I contacted customer service and found them empathetic and helpful.”

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Posted 5 months ago

“I used my accidental coverage which is reasonably priced. The payment was rather quickly reimbursed. I am thankful it worked out as smoothly as it did considering the traumatic experience we were put through having to use it as my dog was attacked by another dog. Glad we had Pets Best.”

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Posted 5 months ago

“I am always pleased with the amount I get back from Pets Best.”

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Posted 5 months ago

“generally very helpful had a question about a claim which I think they answered. Tried MULTIPLE TIMES to get into your customer portal still cannot do tthat!!!”

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Posted 5 months ago

“Easy to use app, quick responses and direct deposit to my bank for reimbursement.”

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Posted 5 months ago

“Pretty responsive with my claims, so I like that. The EOB is clear and accurate, as far as I can tell. The website issues that made logging in difficult seem to have been fixed. Our pet has been insured for two years going on three. In that time my annual premium has increased close to 80%. Overall, for our pet's needs it still seems to make sense and having peace of mind is nice, but the rapid increase in costs are troubling. At this rate it in a year or two it will cost more for my health insurance than my pets.”

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Posted 5 months ago

“The response is timely and reasonable according to our policy.”

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Posted 5 months ago

“I am brand new to pet insurance. So far this has been an easy system and quick response time.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 33,022 reviews