Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,647 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,647 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“The only thing I wish if we could find out if our claim could do in a more timely fashion. Other than that I am really happy with Pets Best.”

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Posted 5 months ago

“So far I have had a very good experience with PetsBest. From claims to general customer service the are helpful and responsive.”

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Posted 5 months ago

“I called 30 times sent 2 faxes for Diego didn't receive anything”

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Posted 5 months ago

“I was so pleased when I called in and my questions were answered easily. The process with my claim was also very easy. The app is easy to follow and my claim was approved fairly quickly. I appreciate the email communications throughout the process. Highly recommend Pets Best. They helped me ensure my pup got the best care!”

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Posted 5 months ago

“I think it's terrible that every time I submit a claim and have an itemized bill, it gets rejected. I have three dogs, which I pay a lot for each month. I have been using your company for over four or five years. Just having a paid statement from the Vet should be enough. I am tired of this nonsense and wish it would STOP!”

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Posted 5 months ago

“I’ve had pets best for 4 years. Never had any issues with the insurance. I feel it’s the best pet insurance ever.”

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Posted 5 months ago

“Your prices suck and go up every year. Even though my dog doesnt have a lot of claims. Your coverage seems to cover less too. I used to really like yall but not anymore after all the changes and price increase. Im looking to switch to someone else.”

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Posted 5 months ago

“Hands down the easiest experience I've had with insurance, pet and human. I've been with PetsBest since 2021 and recently added my new pup to the policy in 2025. I've had 2 claims during this time and they were both paid out promptly. The EOBs provided are easy to understand and I like the fact that I can modify the policy annually based on my pets' needs. The cost for my older dog increases every year, which I expect, but I feel the increase is fair and not at all excessive. I've read about other providers and looked into their offerings, but I've stayed with PetsBest because I feel the offer a quality policy at a fair price and they pay according to the agreement. I'm very satisfied!”

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Posted 5 months ago

“Quick, easy and supportive”

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Posted 5 months ago

“I cancelled my insurance because its a rip off..I pay $45 a month and each year you only 1/3 of my pet vet bills..”

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Posted 5 months ago

“Excellent”

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Posted 5 months ago

“I will be dropping the wellness as It barely reimburses you for anything! I regret purchasing this policy! 800 dollars for wellness check which includes vaccines and bloodwork and only received 255 back! It’s a waste”

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Posted 5 months ago

“Such an amazing experience. Quick turnaround for payment and coverage as our policy defines it. No nonsense!”

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Posted 5 months ago

“Communication with customers is lacking, such as What ever happened to the app???”

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Posted 5 months ago

“I have had Pets Best for almost 6 years. It has been great. The app makes it very easy to submit claims. We haven’t had a problem and don’t expect to. Highly recommend”

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Posted 5 months ago

“Claims processed and paid very quickly.”

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Posted 5 months ago

“Great company, but pricey!”

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Posted 5 months ago

“Easy to submit claims and quick turnaround!”

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Posted 5 months ago

“It can be frustrating to get a representative on the phone without a horrendous wait. There are times I'm able to speak with someone rather quickly so it's hit or miss. Prior claims took awhile to process but we were also newer with records still coming in. My latest 2 claims were all processed in less than a week. So far I've had no hassles with claims & have had an overall pleasant experience. I will say I'm confused about the deductible vs prior plans. Despite my deductible being $1,000.. my entire $1,000 was never counted. Every single claim, even while still working up to my deductible, was only credited for 90%. So really my 1k deductible is 1,100 which seems half fraudulent or definitely false advertising. A competitor gave credit for every dollar spent (for covered services) until the deductible was meant so I'm very confused by this!”

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Posted 5 months ago

“Sometimes submitting a claim is a hassle. The app doesn't work most of the time. It is difficult to submit more than 1 page per claim. Particularly when submitting multiple claims, consististing of rechecks, it is difficult to submit them at one time and include the payment.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 33,647 reviews