Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,795 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Submitting a claim is a real pain. You have to be in the Vetrinary health profession to submit, as the definition of the illness/injury is very difficult to select, as it is not on the receipt.”

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Posted 5 months ago

“We LOVE Pets Best! Cannot recommend highly enough. So helpful over the phone, communication is great and I feel fully supported by them.”

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Posted 5 months ago

“Great customer service & fast claims processing.”

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Posted 5 months ago

“For what I pay monthly versus what gets reimbursed, I'm finding it's really not worth it. I pay almost $140/month for a dog with no health issues, but my premium has doubled because he's 9 years old. His yearly vet exam was $500, but the insurance is only reimbursing $155. It may be worth the money if your pup is accident prone, but it's proven to be a collosal waste of money for our family.”

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Posted 5 months ago

“They were knowledgeable and sympathetic to my concerns”

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Posted 5 months ago

“Very good pet insurance. A little pricey but we know our dog will be covered in case he gets sick or has an accident.”

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Posted 5 months ago

“They were fair and processed the claim quickly”

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Posted 5 months ago

“My only complaint with Pets Best is reimbursement turnaround times have definitely increased. I can understand needing to review past medical history but not understanding such a delay even after medical history is provided/received.”

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Posted 5 months ago

“Recently, I notice two of my dogs' policy is not good enough explanations of their coverage.”

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Posted 5 months ago

“You pay an arm and a leg for subpar insurance.”

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Posted 5 months ago

“Having pet insurance saved my pets life and definitely saved me from having to make a terrible decision. I strongly recommend having pet insurance if you have a furry little family member and Pets Best has been a pleasure to work with. Fast claims response and fast payments in a painless online platform. Can’t recommend them highly enough!”

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Posted 5 months ago

“So far, So good everything is very professional. Our claim is not totally processed yet.”

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Posted 5 months ago

“Insurance didn't cover one cent of my fur baby's surgery (bladder stones). I never had pet Insurance before and since my job offered it I thought it would help if anything would happen. Not the case. Now I have canceled and now they say I owe them $101.00. Did not work for me.”

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Posted 5 months ago

“After much research, I chose Pets Best. I liked that I could chose my deductible and my percentage back etc. the problem I have is that more times than not, it takes a long time to get my money back. My dog is on monthly, expensive medicine and I’m not rich and sometimes I’m not reimbursed before the next months pills and I don’t have the money to lay out. This was especially frustrating when my other dog had cancer- the bills were piling up while I was awaiting reimbursement- luckily, we were finally able to work a direct pay to the vet- that was due to my oncologist going along with this- many vets won’t.”

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Posted 5 months ago

“Very satisfied so far. Easy claim process. Highly recommend, hopefully you’ll never need it but it’s comforting to know your best friend is taken care of.”

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Posted 5 months ago

“I was highly recommended to this pet insurance by close friends of mine. Unfortunately my experience with my first ever claims took more time than expected to resolve. My first claim took about two months to be resolved and it was resolved only after I had to call multiple times and repeat myself about how my puppy is very young and there is absolutely no more medical records the doctors could possibly add or submit. The medical records were added through the app but the insurance kept playing a back and forth with me about not having medical records. After my final call with the insurance, I had to get very up front and firm about how I keep getting asked for the same thing and every time I have to call in and say the same exact thing of how the medical are uploaded and there is no more records for the vet to give. Finally after I had to get firm with the insurance all of a sudden the insurance claims to have gotten the records that have been uploaded for a while and all of a sudden they finally resolve my claims.”

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Posted 5 months ago

“I have had Pets Best since 2017 and it has paid for itself many times over with one of my dogs having several surgeries throughout the years. Best investment I’ve ever made in my pets. I highly recommend it to everyone.”

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Posted 5 months ago

“This company is Amazing!! Thanks so much!”

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Posted 5 months ago

“This is by far the best health insurance it saved us so much money it’s worth every penny I recommended to everyone who gets a pet”

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Posted 5 months ago

“We are very pleased with the service we have received. Customer Service is very friendly on the phone, and reimbursement through my bank account is very convenient.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 29,795 reviews