Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,648 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Fast and helpful.”

Helpful Report

Posted 5 months ago

“Love Pets Best! So easy to submit bills and quick reimbursement. Also, when I renewed my premium there was only a minor increase even tho my dog had to have surgery. Would recommend this company to everyone (and I do!).”

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Posted 5 months ago

“Prompt service, easy to do everything you need to do on-line. I am a new customer and have been very pleased with Pets Best.”

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Posted 5 months ago

“I got vaccination for my pet last year April 30th and got portion of the bill reimbursed. This year I went for vaccination one week early and got it done on APril last week, now they denied the reimburesement saying, I already got it reimbursed.”

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Posted 5 months ago

“Process for claim submission was clear and simple. Notified of decision after a week, so quick turn around. Customer service representatives were courteous and helpful.”

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Posted 5 months ago

“My pets claims are processed in a timely manner. Whenever I have to call and talk to someone the Reps are very pleasant to talk with”

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Posted 5 months ago

“Definitely recommend!”

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Posted 5 months ago

“Refund from claim was timely refunded.”

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Posted 5 months ago

“Absolutely amazing so far! I have not run into any issues with them and when I have called for any kind of clarification I was met so kindly! I’ve had to use pet insurance 3 times and each time i’ve been reimbursed within 30 days!! Being able to contact the vet via chat when I’m having an emergency as well as always awesome! Thank you so much! Love you guys!!”

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Posted 5 months ago

“Generally OK, claims are processed timely but the website has become irritating due to irrelevant questions that make no sense whatsoever, particularly for a long illness (which is my case). Like when did you first see the vet for this or did you see another vet in the last 12 months? My pet has had cancer for over a year, how am I supposed to answer the first question? And how is the second one relevant? The second problem is suddenly DOUBLING the premium after the pet got sick, which I find reprehensible.”

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Posted 5 months ago

“Soo thankful I got this insurance for both dogs I got the unlimited plans and aside from co-pays and deductibles , PetsBest paid it all In my case that translates to our paying $3,000 instead of 13,000!”

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Posted 5 months ago

“Never had a single issue getting claims approved. Very reasonable rates and options. Highly recommend!”

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Posted 5 months ago

“I was pleased at the responsiveness and detailed analysis of reimbursement when my pup had sudden illness.”

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Posted 5 months ago

“Very expensive poor coverage not a good option Price value 0”

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Posted 5 months ago

“Several different ways to submit your medical information, the form is easy to complete, response time turnaround is excellent.”

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Posted 5 months ago

“Worst pet insurance I've ever has. I have a $250 annual deductible but every time I file a claim the charge me a $250 deductible plus a ridiculous copay and then sometimes it takes weeks for a response. I will be canceling my pets insurance soon.”

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Posted 5 months ago

“Easy claims filing. Quick determination. I called a few times to verify I had put in the claim right and they assured me I did. Excellent customer service!”

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Posted 5 months ago

“Very long story- short. We have a Golden who developed a specis infection after being neutered resulting in 5 surgeries, weeks of hospital stay and a damaged kidney in the end. Without Pets Best to help with our costs I'm not sure we'd be able to enjoy this beautiful, loving boy for the years we have. Always and forever grateful.”

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Posted 5 months ago

“No hassle, on reimbursements”

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Posted 5 months ago

“I am very pleased with Pets Best. The are fair and quick to reimburse me. The rates are flexible and you can pick what fits your budget the best, Pets Best 😁”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 33,648 reviews