Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,022 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“awesome support”

Helpful Report

Posted 5 months ago

“I pay more in premiums than it covers. It would be cheaper to pay out of pocket.”

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Posted 5 months ago

“Can’t say enough good things about pets best. They offered the most coverage at the cheapest price. Reimbursements are fast and easy. And I really appreciated that they proactively cancelled coverage and refunded my premium when one of my kitties passed on. It really meant a lot”

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Posted 5 months ago

“I have paid for this insurance for 6 years and when I needed to use it, it took 5 weeks for them to process and approve the payment. My dog had 2 fractured teeth and I considered root canal instead of extraction. The company could not tell me the root canal treatment would be covered until I submitted a claim. So, I went with extraction which was only $600 for the two premolars. Disappointed I had to make that choice.”

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Posted 5 months ago

“First CSR was inpatient and had an abrupt attitude. He was not listening to what I was needing. The 2nd CSR gave totally wrong information. He said to to resend my claim, when it was already processed. That wasn't what I needed. What happened to the customer service that was there previously for years??? The claims sent me emails of claims processed That were not the correct ones!! Get better claims representatives, please!!!”

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Posted 5 months ago

“They have been very good about covering my 4 dogs issues when they arise. I suggest everyone get it when the dogs are puppies.”

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Posted 5 months ago

“Losing your fur baby is tough enough, and then thinking about the medical bills is just devastating. Pets Best was so patient and kind during my claims process. They covered way more than I expected, and I even got a sympathy card.”

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Posted 5 months ago

“Fast claims processing and helpful customer service.”

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Posted 5 months ago

“Great experience, reasonably priced and quick processing of claims. Highly recommend Pets Best.”

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Posted 5 months ago

“These guys are great! I’ve been in and out of emergency visits since day one and can get overwhelming. I’ve had pets best for over a year and didn’t really start using them till the heavier bills started coming. I can’t stress this enough they have been great to deal and the coverage has been amazing.”

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Posted 5 months ago

“I highly recommend this company. Having pet insurance has made it easier for my pet to stay healthy because I don't hesitate to take him to the vet just because it's so expensive. He goes for an annual visit every year and they prescribe his meds for the year including vaccinations and heart worm medication as well as flea and tick prevention. My dog had seasonal allergies and they give him allergy medication which helps him a lot . Knowing that I will be reimbursed quickly is a blessing.”

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Posted 5 months ago

“I'm farely new to Pets Best, and so far, I have only filed claims for wellness type vet visits for my dog, Fern., but I couldn't ask for smoother transactions. Once I paid Fern's bill, I asked the receptionist to email me a copy, and then I just uploaded the bill to the Pet's Best website. In a couple of days, the bill was approved, and the reimbursement was direct deposited to my bank. I can't speak for the coverage and handling of more complicated bills yet, but I did quite a bit of researching pet insurance before settling on Pet's Best, and I'd recommend it to my friends.”

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Posted 5 months ago

“Just how you want insurance to be, submit the form after filling a claim, and done”

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Posted 5 months ago

“Pets Best insurance processes claims promptly, which I initially believed would help manage costs and prevent large bills. However, over the course of six years, I have found that they typically reimburse only about one-third of each bill. For instance, on a recent veterinary visit, my bill was $399.96, and they covered only $80. This pattern of low reimbursement raises concerns about the value of coverage with Pets Best. The current structure appears to favor the company over the customer.”

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Posted 5 months ago

“As always, the claim was handled promptly and accurately”

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Posted 5 months ago

“Quick response and reimbursement!”

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Posted 5 months ago

“We’ve had majority good experience with Pets Best. Our rate has unfortunately gone up significantly, but we do utilize our plan every year. The system outage back in October/November was a huge negative. We’ve also had a claim processed incorrectly before. Besides these things, everything else has been good.”

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Posted 5 months ago

“Recently , our pet Atlas was running back and forth chasing deer from our elevated deck. Im not sure how he did it but somehow managed do jump off. He must have chased them off our property and down to the hwy . He was struck. The driver said he didn't even see him it happened so fast. His name was on his harness and they called me immediately. Long story short, what would have been a devastating financial burden to our family, thanks to Petsbest was something we could absorb. We got Atlas to feel a void for our beloved Lex who past away on my wifes birthday. Thank you petsbest, we are forever grateful. The Smith family Roseburg Oregon.”

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Posted 5 months ago

“Pets Best Insurance has been wonderful so far. I have been with them for a few years now and really can’t complain about anything. They pay promptly and if you have any questions they are there to answer them.”

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Posted 5 months ago

“We have used Pets Best for the past 8+. We have always been pleased to very pleased.. This time the claim was processed very quickly. Thank you!”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 33,022 reviews