Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,795 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decent plan pricing and they are prompt with processing claims”

Helpful Report

Posted 5 months ago

“We have had two claims in the past 6 months. Processing was very quick after the vet bills were submitted. I am pleased with PetsBest.”

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Posted 5 months ago

“My dog needed an expensive operation and PB was willing to work with my vet, who got paid directly. The claim was processed within a week and we only needed to pay our deductible and the 10%. It was such a big help! Thank you!”

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Posted 5 months ago

“We have been with Pets Best for four years (we have two dogs). We are happy with this insurer.”

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Posted 5 months ago

“payment processing time needs to be improved. Slow process, it takes about 4 weeks to process.”

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Posted 5 months ago

“Claims are handled timely and are thoroughly explained.”

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Posted 5 months ago

“We've had Pets Best for about a year and a half. I've been happy with our coverage and the response from pets best”

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Posted 5 months ago

“Very good pet insurance and reliable. They've helped me out for 2.5 years with my baby and reimburse me on my claims at a good rate. It's affordable to have as well.”

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Posted 5 months ago

“Very professional, prompt response and quick reimbursements . Overall, I am very happy and they are highly recommendable.”

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Posted 5 months ago

“Easy to submit claims. Great service!”

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Posted 5 months ago

“Time for reimbursement taking longer than usual and AP not working well at all”

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Posted 5 months ago

“It is so easy to submit claims. Their response time is so quick. They reimburse promptly.”

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Posted 5 months ago

“Your coverage is exceptional and I greatly appreciate it”

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Posted 5 months ago

“Really easy claim process, and generally paid very quickly. I really do like this company.”

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Posted 6 months ago

“This insurance coupled with my CareCredit account allows me all of the flexibility that I could need to make the appropriate choices for my dogs' care. The service is top notch, and the reimbursments are made in a timely fashion. The app makes filing a claim a breeze!”

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Posted 6 months ago

“The last 10 years I have been working with Pets Best Insurance. They are always there when you need them!!! I highly recommend this Insurance for all dogs owners!!!”

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Posted 6 months ago

“The agents ate very nice and knowledgeable if you have questions. I love Pets Best.”

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Posted 6 months ago

“I chose pets best pet health insurance because of reviews I saw regarding them being great with rescue animals. I have taken my dog to the vet, a handful of times and have barely received any reimbursement on bills. I had to argue with them on one claim because they were not going to provide reimbursement due to lack of previous medical bills. I asked how am I supposed to provide previous medical bills if the dog is a rescue to which I got no response. I am not pleased with them and I’ve started looking at other potential pet health insurance carriers.”

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Posted 6 months ago

“Pets Best is the real deal. They are very thorough and promptly respond. Wonderful company from CSR to claims. I am recommending Pets Best to all my friends.”

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Posted 6 months ago

“It appears to be better than the rest, however fete submitting a bill for my dogs spading, I don't know why they want to see payment/credit card info. Also I understand pre-existing conditions but after a year of coverage for a cough, shouldn't that no longer.be preexisting. Claim for vet visit was denied because the technician attended wile the dr. Supervised, I put in an appeal. Web site is quite easy to use and phone customer service is great.”

Helpful Report

Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 29,795 reviews