Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,648 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Sometimes submitting a claim is a hassle. The app doesn't work most of the time. It is difficult to submit more than 1 page per claim. Particularly when submitting multiple claims, consististing of rechecks, it is difficult to submit them at one time and include the payment.”

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Posted 5 months ago

“I'm happy with refund.”

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Posted 5 months ago

“Easy to use when submitting claims. Gives me peace of mind for my pet and claims get processed so quickly!”

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Posted 5 months ago

“Relatively easy to submit a claim”

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Posted 5 months ago

“I submitted my claim on a Thursday evening and by Sunday, my claim had already been processed. Everything that I thought would be covered, was - no surprises!”

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Posted 5 months ago

“I’ve had Pets Best Pet Insurance for the past 2 1/2 years. I’ve always had quick reliable service with an explanation of what was covered and not covered on my claim. They even covered a majority of the vet bill when I had to euthanize my dog a few months back. I’d highly recommend Pets Best Pet Insurance to any of my friends.”

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Posted 5 months ago

“I've had issues with this insurance company before I have 3 dogs enrolled. I bought prescription hart worm medicine for all 3 dogs. 1st dog Izzy had a vet bill which some of it was paid heart worm medication was denied saying it wasn't medicine so was denied . 2nd dog Luna same heart worm medicine was accepted and paid for by insurance. 3rd dog Zo-e same heart worm medicine haven't heard anything yet all 3 sent in at the same time. I think this insurance company needs more qualified people plus someone to oversee their work, I'm not very happy with this insurance I'm going to look at other insurance companies to see what is available.”

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Posted 5 months ago

“Supersonic claim submission to resolve timeframe. Amazing job. Thanks so much!”

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Posted 5 months ago

“It should not have taken an appeal to get my claim to go through and then not to be reimbursed for the entire amount of the claim is very frustrating. The time it takes to process the claims take so long ontop of before you file an appeal. Then the customer service to get to this point is so rude and not understanding compared to what it was previously.”

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Posted 5 months ago

“The price monthly is very affordable, and they are super quick to pay out claims. I definitely have a ton of peace of mind having this insurance for my babies.”

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Posted 5 months ago

“Pets Best is simply the BEST pet insurance!! I used it, unfortunately, extensively for a very young dog who suddenly lost her vision. Pets Best reimbursed exactly as promised in a very straightforward rapid manner. I cannot stress enough how grateful I am to be a Pets Best policyholder. I have incredible peace of mind for the ongoing care needs for the life of my young, blind dog.”

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Posted 5 months ago

“I have had pets best for many years and for many animals. Totally satisfied!”

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Posted 5 months ago

“Three days ago I had an $872 vet bill. Pet's Best has already settled my claim and after deductibles transferred $779 to my Care Credit Card. Pet's Best settles claims quickly and fairly. It is a lifesaver, and I would never be without it.”

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Posted 5 months ago

“I've been extremely satisfied with the speed of reimbursement and ease using the app.”

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Posted 5 months ago

“It has been very easy to submit claims, and payment on my claims has been fast (just under a week!).”

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Posted 5 months ago

“I’ve had a great experience with Pets Best over the last 3 years. Claims are processed quickly; explanations of benefits are clear and easy to understand. I’m a very happy customer!”

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Posted 5 months ago

“I love this pet insurance; I have done claims and it is so easy and quick. Uploading all documents in the app was a breeze. Thank you Pets Best for no issues and an unnecessary headache!”

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Posted 5 months ago

“Overall, they’re good about approving necessary care for your pet. I’m giving 3 stars instead of 5 because the claims process can be very slow, and they often request documentation that was already submitted with the initial claim—or even previously approved claims. Their rates are also some of the highest on the market, but worthit as they provide unlimited options for older pets that have been on the plan.”

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Posted 5 months ago

“Prices keep going UP and coverage keep going down. Deductible has went POSITIVELY insane. A wellness exam and injections which would benefit Pet Best In the long run is only slightly covered. Couldn’t be more disappointed after 8 years of continuous policy holding. Wouldn’t recommend to anyone. Sorry just Facts…”

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Posted 5 months ago

“Ease of app navigation and making a claim”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 33,648 reviews