Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,648 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Claims are processed quickly with clear explanations for any items not covered.”

Helpful Report

Posted 5 months ago

“I have had Pets Best for years now. My experience on the phone with reps has always been pleasant and professional. Easy to submit claims online and reimbursement is fairly quick, sent directly to my bank account. I have recommended Pets Best to all my friends,”

Helpful Report

Posted 5 months ago

“I have been happy with my insurance but for it going up to almost $1000 just because the dog is a year older. My dog has had very few claims over the past 6 years and little reimbursement with having g a deductible. I’ll put money aside to pay for her routine vet needs rather than keep Pets Best.”

Helpful Report

Posted 5 months ago

“After some minor technical issues with your website, you have been very prompt in your responses. Thank you!”

Helpful Report

Posted 5 months ago

“Very impressed with the quick turn around on my recent claim.”

Helpful Report

Posted 5 months ago

“I like the fact that I can get insurance to cover wellness for my dog. It was taking awhile to get reimbursed, but this last time they made a decision the same day that I submitted the claim”

Helpful Report

Posted 5 months ago

“A little bit from the pricier side and used to take forever to get your refund. But this last time I got my refund within 24 hours I have no complaints with The refunds and the policies.”

Helpful Report

Posted 5 months ago

“I am glad we had Pets Best insurance on our pet. He became ill in2025 amd died on2026. His bills were expensive. It was a relief to have the costs lowered.”

Helpful Report

Posted 5 months ago

“I have issues on getting paid after my deductibles are met”

Helpful Report

Posted 5 months ago

“Very happy customer!”

Helpful Report

Posted 5 months ago

“Process was user-friendly and easy. We received our payment in a short turnaround period!”

Helpful Report

Posted 5 months ago

“Expensive Claims take forever to process Claims NEVER paid fully or fairly No appeals”

Helpful Report

Posted 5 months ago

“Did not pay for vaccinations!”

Helpful Report

Posted 5 months ago

“Pets best insurance helped us so that we were able to get my dogs a knee surgery he needed to ensure his quality of life for years to come!”

Helpful Report

Posted 5 months ago

“Researched all pet insurance and found that Pets Best was in the top three in coverage, cost, and customer service. Have been with them for five years now and have annually checked their coverage and cost against their competitors and have been pleasantly surprised that they are still the best option for us. Their website is easy to navigate, their claims process is very straightforward, and their Explanation of Benefits and payments are done in a timely manner.”

Helpful Report

Posted 5 months ago

“I am so happy with my experience with Pets Best. They processed and paid all of the claims I submitted to them faster than I ever imagined was possible. I can’t even put into words what a relief it is to not have to worry about getting my dog the care she needs because I can count on them to do their part.”

Helpful Report

Posted 5 months ago

“My claim was settled very quickly, in under 2 weeks.”

Helpful Report

Posted 5 months ago

“I was impressed with the turn-around time from claim submission to processing. However, the actual reimbursement amount is slow showing up in my account.”

Helpful Report

Posted 5 months ago

“Efficient and fair”

Helpful Report

Posted 5 months ago

“Just been difficult to figure all out. Probably not "company." After adopting puppy and signing up, trying to file with some er plus issues. Extremely challenging. With the help of our local vet they are helping me with. Calling directly twice great..once not good. And still need to figure out all other claims...”

Helpful Report

Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 33,648 reviews