Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,795 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy claimes process and fair payout.”

Helpful Report

Posted 6 months ago

“ok, not great!”

Helpful Report

Posted 6 months ago

“Easy and pain-free claim submission and prompt payment with clear details. Thank you Pets Best”

Helpful Report

Posted 6 months ago

“Pets Best has been nothing short of amazing. My first two years of having insurance, I never even got to the deductible. That's ok I thought, because it is there if I need it. Then Christmas of 2024 came and one of my dogs was diagnosed with Metatstatic Mast Cell Tumors. He also had a 5cm mass on his spleen that the vets believed could be another form of cancer. He started multiple types of chemo and had his spleen removed completely. Pets Best has covered every single one of his visits, surgeries and chemo treatments. They have been a god send. Not to stop there, in January 2025 my other dog tore his ACL and had to have TPLO surgery. And then the plate got infected and he had to have the plate removed. Pets Best covered both of those surgeries. Two dogs with two very expensive illnesses and Pets Best has been with them every step of the way. I anxiously await the message that they are dropping my cancer dog because the costs are getting too high but they have yet to stop covering his treatment. They are extending the time I have with my pup and I will be greatly forever for that.”

Helpful Report

Posted 6 months ago

“Affordable and quick to get reimbursements”

Helpful Report

Posted 6 months ago

“The first several years of being covered by Pets Best was great. No hassle, with fast and accurate claims processing. The past year or so has been exactly the opposite, unfortunately. We have to call about nearly every claim we submit, because they are processed incorrectly the first time around. They have also begun denying a few of our claims unreasonably. If we weren’t already locked in, we’d probably look for coverage with another company.”

Helpful Report

Posted 6 months ago

“I have been with Pets Best for over 10 years. It has been great. I only give it 3 stars because for 1 cat and 1 dog I am paying over $6,000.00 a year. I am condisering dropping the insurance all togther at this crazy price.”

Helpful Report

Posted 6 months ago

“Quick and easy”

Helpful Report

Posted 6 months ago

“Pets Best has been reliable and usually processes claims in a timely manner. I would feel very comfortable recommending the.”

Helpful Report

Posted 6 months ago

“While the reimbursement is a great perk, and one of the reasons we decided to get Pet Insurance, the costs to keep it have gotten incredibly high.”

Helpful Report

Posted 6 months ago

“All items are always correct and timely.”

Helpful Report

Posted 6 months ago

“Payments are processed timely and accurately”

Helpful Report

Posted 6 months ago

“Getting refunded can take up to 6 weeks and when you have $600 weekly appointments, it becomes costly. It’s starting to become between choices of eating or paying the vet bill because I’m so far behind on payments from pets best. My credit card interest has raked up now. It was ok at the beginning of the year but over the course of 5 months of back to back weeks of $600 its become too much waiting for back logged refunds. Pets Best has made his healing process extremely financially difficult this time. Our oncology journey last year with our other dog was smooth and very easy. This is just our experience this year with our ACL journey.”

Helpful Report

Posted 6 months ago

“Pets Best is the best! Quick and easy submission process, quick turnaround time for claims processing, clear explanation of claims outcomes and wonderful customer service.”

Helpful Report

Posted 6 months ago

“I am very happy with Pets Best! When we rescued our Zach and Zelda, I researched the best insurance for them. This was the first time we bought pet insurance, so we hoped that we made the right decision. over a year later, Zach had his first seizure of many seizures and he was diagnosed with epilepsy. Pets Best has covered all of his visits, bloodwork and medication associated with this.”

Helpful Report

Posted 6 months ago

“Excellent company to work with”

Helpful Report

Posted 6 months ago

“Extremely disappointed with Pets Best Insurance. I’ve had this insurance for my dog for over four years. Until now, I hadn’t had major issues with claims being denied. But this time, they’re going out of their way to avoid covering a legitimate emergency. We took our dog to the vet due to a bleeding wound on his paw — clearly an urgent issue. The vet treated the wound, administered medication, and gave him an allergy shot since he’s also been dealing with allergies. The primary reason for the visit was the wound, which should be covered under our policy, as it falls under emergencies, cuts, and wounds. Despite this, Pets Best denied the claim, refusing to pay for the visit. I pay for the most expensive policy they offer, expecting reliable coverage when it matters most. What’s the point of paying top dollar for pet insurance if they don’t show up when your pet needs care? This experience has really made me question the value and reliability of this company.”

Helpful Report

Posted 6 months ago

“It takes too long to reimburse”

Helpful Report

Posted 6 months ago

“I was with another pet insurance company and I had to wait months to get reimbursed for the payment I made to the doctors office. I filed my first claim with PetsBest and I didn't think I would receive payment be it would be applied to my deductible. But, this was a wellness visit and they paid $50 of the $78 bill. The other $28 did not apply to the insurance policy. This all happened in the same week I took my dog to the vet so far I am very pleased with the customer service PetsBest provides.”

Helpful Report

Posted 6 months ago

“They have always been extremely helpful and quick with reimbursements. I recommend this company to family and friends, as well as anyone who wants great coverage!”

Helpful Report

Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 29,795 reviews