Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,648 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“I am very pleased with this insurance. PetsBest processed my claims in a quick efficient manner. The EOB explained the justification for each item reviewed.”

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Posted 5 months ago

“We have been very satisfied with Pets Best Pet Health insurance . Highly recommend!”

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Posted 5 months ago

“Great service. Good and clear explanation of benefits and fair pricing.”

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Posted 5 months ago

“Very poor service, got the run around. I submitted a claim, it was weeks before I heard anything then suddenly I recieved notification that they were unable to obtain my pets medical records that I need to contact my vet. I contacted my vet, they faxed the records to the fax number provided, I obtained a copy of my pets medical records and submitted them as instructed, then 2 days later I recieved an email from PetsBest stating they closed my claim as a result of not recieving the documents within the time frame in which time they had the records in their possesion, so I cancelled my policy. Just 1 week ago I recieved notification from PetsBest stating they have reviewed my pets medical records and approved my claim for reimburstment. I have all of the corrospondance emails regarding this matter and will present them to an attorney to see if there are any options.”

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Posted 5 months ago

“First time I purchase pet insurance and I am happy I did!”

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Posted 5 months ago

“I would say all in all, thus far we are pleased with Pets Best Insurance- no haggle claims and good communication, customer service.”

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Posted 6 months ago

“My dog has had a rough year. First, he ate a couple naproxen which is quite toxic. Spent a few days in ICU, but managed to survive. Plus it’s almost been a year since we started testing and then treating for his many environmental allergies which were linked to a couple other issues. Through it all, PetsBest has been great! I’ve agreed with their decisions on what they decide to cover or not. Reimbursements have been received in about one month after submission. Reasons for any denials are clearly explained. Claims are fairly easy to submit online. They should tell you upfront that each invoice should be filed as a separate claim. Also, the invoices should not have any handwritten notes on them nor be highlighted. Things I tend to do. In the end, it all worked out and I’m so thankful for the service provided by PetsBest.”

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Posted 6 months ago

“They are awesome! Couldn’t have chose a better pet insurance for my Bruno.”

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Posted 6 months ago

“File claims is easy and claims are reviewed quickly and fairly. This is a great service all around. Five Stars All the Way!!!”

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Posted 6 months ago

“On top of claims”

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Posted 6 months ago

“first time I took out pet insurance- Pets Best is easy to use, quick to respond, very fair - thought I ‘d only use it for catastrophic illnesses, I am VERY VERY VERY pleased because they offset a lot of veternary costs that are not heart- wrenching… thank you guys- appreciate your professionalism”

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Posted 6 months ago

“App is so user friendly and seamless. Submitting a claim is so easy with a quick turnaround on reimbursement. I'm glad I enrolled via my employer.”

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Posted 6 months ago

“Paperwork is clear and simple. So s response time. Really like this company.”

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Posted 6 months ago

“Pets Best paid my claim quickly.”

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Posted 6 months ago

“They really work hard to get your claim completed and if it takes longer than they think it supposed to they email you and let you know that they re working on it and apologize for the delay. I have recommended them and will recommend them. Very happy with them.”

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Posted 6 months ago

“Claims are very easy to submit and processed quickly”

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Posted 6 months ago

“It’s a good insurance so far no problem”

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Posted 6 months ago

“I was very unhappy about the no coverage for my dog, Ms LuLu Pumpkin exts, on March 10,2026. Being well versed in insurance, which I do, usually diagnostic procedures are covered in any policy, but you group them together with your Perio clause, which eliminates all procedures, including x-rays, exam, DIAGNOSTIC PROCEDURES. Thats just plain wrong!!!You make it impossible to change insurance because of pre-existing clause. It’s a racket! I have no choice but to put on preventative pkg in October, when renewal. Ms LuLu had no previous dental problems before.”

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Posted 6 months ago

“My dog was bitten by a rattlesnake and I sought immediate care for him, at the time telling the vet and staff to "just do whatever you need to do", thinking I'll worry about how to pay this later. Thankfully, after emotions came under control and logic kicked in I remembered that my dog is insured throufh PetsBest. He was released from the hospital after an overnight stay, I submitted the claimj (very quick andeasy, by the way), and within a week the claim was settled and I was reimbursed. Very pleased with the ease of submitting a claim and the turn around time for reimbursement.”

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Posted 6 months ago

“Great pet insurance. Good customer service.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 33,648 reviews