Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,326 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,326 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The claim I submitted was paid within a few days. Very impressed with them.”

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Posted 5 months ago

“Great keeps me intouch with claims Be aware that the older your pet cost will go up so insure them when young”

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Posted 5 months ago

“Coverage is fine. No complaints on the customer service staff I’ve talked to. Overall it is a routine pet policy. My issue is that claims that are eligible are still taking about a month to process. I had to complain to get an eligible claim reimbursed. Any policy changes despite claim status for the policy term require cancel rewrites which means you are locked in to you plan if you have covered conditions. It is hard to speak with a person. Their claims department offers no option to pre-auth or review claim line items prior to large procedures so coverage is a guessing game. Another issue is the company thrives due to reaaaally low premiums at inception. Beware of the increase. It is standard in insurance to see increases over time due to pet’s age, breed, and location but these increases are beyond standard. I went from 60$ for two dogs and now I pay close to 160$ now. Again, for insurance this is fine but just know each year you will see a higher than average increase. Product works. I just wish there was more flexibility in terms of under writing request and claim handling.”

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Posted 5 months ago

“I'm verry happy with Pets Best, they have covered the portions of our vet bills that they are responsible for. However, my only complaint is to be reimbursed it has been taking a minimium of 3 weeks.”

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Posted 5 months ago

“Have always had wonderful experiences with pets best. They are an amazing ompany.”

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Posted 5 months ago

“Have had Pets Best Pet Health Insurance for 14 years of my cat's almost 16 year life. I adopted him from a shelter at age 18 months. He is a treasured family member. Pets Best has consistently paid claims, worked with me to develop the best plan options as he now ages into his golden years, and offers information in plain language I appreciate and read often as it helps me understand his needs.”

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Posted 5 months ago

“Pets Best has always been responsive to our claims, getting payment to us quickly and fairly.”

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Posted 5 months ago

“Prices keep getting higher as my dog gets older, but this seems comparable to other providers. Pets best has been very fast and responsive with any claims ; no second guessing or excessive paperwork required.”

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Posted 5 months ago

“I submitted my claim and 2 days later I received a email with the results. Very fast and great service”

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Posted 5 months ago

“Fast and accurate.”

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Posted 5 months ago

“Pets Best was wonderful for us. I adopted a senior dog a few years ago and many other companies wouldn’t even insure him due to his age. He did have some pre existing conditions which of course weren’t covered, but for all the new things that came up, Pets Best was there for us and never hassled me about covering anything. Reimbursement was a little slow at times (a few weeks), but I had peace of mind knowing that it would always come and the amount was always what I expected. When they eventually saw my claim for his euthanasia, they acknowledged I had lost him and canceled my coverage so I wouldn’t have to go through the process of doing that. They also sent me a pro rated refund for the cost of coverage after he had passed. Claims are easy to make and I highly recommend them as a company. I would definitely insure with them again.”

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Posted 5 months ago

“Why is the 09/20/25 claim not paid? The claims dated 10/01/25 and 10/02/25 are resolved. Customer service always says wait another 10 days. Your claims area also won't accept any calls. Why? I work for MGIC. Clients can contact the claims adjusters for clarification. Why isn't there a claim rebuttal option? MGIC offers the option when a claim is resolved. The 09/20/25 claim needs to be paid by 10/10/25.”

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Posted 5 months ago

“Great service but seems prices have almost double since I’ve first joined”

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Posted 5 months ago

“Spend a lot of money on keeping my pets health insurance and my pets care but not much in return when submitting a claim .”

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Posted 5 months ago

“Processing has much improved. WISH the cost hadn't gone up and they would cover more than about half in general.”

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Posted 5 months ago

“After several relatively healthy years for our pets where we didn't need to use our coverage, we ran into a series of new conditions this year. Pets Best has been great about reviewing claims in a timely manner and covering these newly incurred expenses. I've been pleasantly surprised at how easy it has been so far!”

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Posted 6 months ago

“Professional, knowledgeable, courteous, friendly and caring!”

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Posted 6 months ago

“When my dog was a puppy it was amazing. All his appointments were covered and the cost balanced out. The piece of mind knowing if my puppy got hurt and it was covered was great. Now that he’s older (6) the cost is higher and what they cover seems to be a lot less and it doesn’t balance out. Not sure if I’ll be keeping it.”

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Posted 6 months ago

“Claims are easy to input and PetsBest is quick to process.”

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Posted 6 months ago

“great ok by me”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 31,326 reviews