Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,648 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“They have always been friendly, helpful and professional when I've called. Very fast with reimbursements. The only complaint I have is with the amount of money it cost to cover all of my fur babies. But it cost alot for my insurance too and I don't get any money back on myself.”

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Posted 6 months ago

“Excellent customer service. Quick turn around time. Easy to understand policy.”

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Posted 6 months ago

“Customer service very helpful. Highly recommend.”

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Posted 6 months ago

“I just feel that unless my dog has surgery that’ nothing Is covered . It’s disappointing”

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Posted 6 months ago

“I put in 5 medications from different dates and the vet as well as the pharmacy. They were all approved by the next day! Thank goodness my vet recommended Pet's Best when I took in my lab puppy!”

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Posted 6 months ago

“I submitted a claim for emergency surgery for my dog and it was processed and paid within four or five days. This is the third surgery that I have submitted for my dogs and they have been very prompt.”

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Posted 6 months ago

“Quick turn around time in processing a claim. The premiums increase every year. I may have to look at other pet insurance plans or change my current plan.”

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Posted 6 months ago

“Unfortunately our dog had a serious issue and required vet care. We submitted the claim to Pets Best. The proces was pretty easy. While there was no contact until the claim was paid and we received an email with the accounting. Pretty quick pay schedule. 5-7 days. All good - we are happy with Pets Best.”

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Posted 6 months ago

“In the past 6 years, I always had easy applications and reimbursements. However, recently, things have been difficult saying my submissions have been incomplete. Yet, I always send the same vet nvoice with the paid receipt. Perhaps the new software is not receiving correctly.”

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Posted 6 months ago

“Great Pet Insurance, but customer service is horrible. If you need to contact someone by phone, be prepared to spend a hour on hold! Absolutely unacceptable!”

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Posted 6 months ago

“Thank you thank you thank you! In this difficult time, when we are about to lose a member of our family (our pet) you have made it easier. We got reimbursed so fast, within few days, so we did not worry about expenses and provided the best care for our loved miley.”

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Posted 6 months ago

“Honestly, Pets Best not only is easy to work with, but they go the extra step to ensure my pet’s needs are met. I have never had a problem with a claim and greatly appreciate the advice given through the WhiskerDocs support. I recommend this company to everyone I know.”

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Posted 6 months ago

“Agents are rude, answers are scattered, things rarely make sense. Once I get my second dog I am moving to a different provider.”

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Posted 6 months ago

“Pets Best reviews claims honestly and quickly.”

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Posted 6 months ago

“I encountered some login issues at first, but customer service help me with it. The claim got reviewed really fast, it’s amazing.”

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Posted 6 months ago

“They pay on time usually. 90% of the time. It's not too expensive if you have young dogs, but once my dogs hit seven, they started doubling the premiums. It was ridiculous. But what can you do when they're that old they already have conditions that you've been taking care of, and you can't stop the policy and go somewhere else. So you're stuck. But it's not a bad company . Just very expensive. And they changed owners about a year and a half or two years ago and they've kind of sucked more since then.”

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Posted 6 months ago

“They have been awesome with both of our little ones. Our little girl has a chronic liver problem and they have covered numerous medical bills and medicines. Could not ask for anyone better.”

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Posted 6 months ago

“Easiest claim system and quick turn around time for pet insurance!”

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Posted 6 months ago

“Good value for price paid, easy claims submission and payment process, if you keep up with and file your expenses, the amount reimbursed for well care essentially offsets the price difference between accident-only and “total” coverage. Having a wrinkly breed prone to skin issues (pug), this just makes sense.”

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Posted 6 months ago

“Great service! Quick reimbursement! Makes me feel safe for my furbabies!”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 33,648 reviews