Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,795 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent - so far it has paid everything as I expected.”

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Posted 6 months ago

“Easy to read content and instructions when having to file a claim. Fast response is great.”

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Posted 6 months ago

“Having Pets Best has been truly the best experience. My husband and I recommend them highly. From my request for explanation of coverage when applying for the insurance, to every annual renewal, to filing a claim, to receiving reimbursement. Great communication, as promised response times. Easy online claim submittal and on time reimbursement. I could not ask for more.”

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Posted 6 months ago

“Easy to file a claim. Consistant communication and explinations of what will or will not be paid and why.”

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Posted 6 months ago

“We had the highest tier and yet so many things are not covered. Why are preventative treatments not covered. Why is only about 1/4 of flea/tick/ heartworm only covered? Very annoyed. In the end, our biweekly rates were much more just our yearly exam and vaccination. Rather defeats why we pay premium. Not worth it in my opinion. We are weighing cost of emergency care rates now. If it sounds too good chances are it is not all that”

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Posted 6 months ago

“I am very pleased with pets best. Unfortunately our dog has had many health issues and have had a wonderful experience. Have been able to communicate and get great customer service. Thank you”

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Posted 6 months ago

“I have been a client of Pets Best Health Insurance for over five years and they have always been prompt in returning covered expenses. It also pays to have their Wellness program since maintaining my dogs health has always been of uppermost importance to me.”

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Posted 6 months ago

“They ALWAYS HAVE EXCUSSES FOR DELAYS ON PAYMENTS!! Just like you want your money on time!! We want our claims paid!!”

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Posted 6 months ago

“We unfortunately have a pet that has been stricken with cancer. Pets Best has been a tremendous help relieving the financial burden needed to keep our buddy around for as long as possible. The website is easy to use and claims are promptly paid. Rates have increased, but that is understandable considering the care available to pets today.”

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Posted 6 months ago

“This is my first year with Pets Best and I am stuck in the middle with whether or not to renew. Below are some benefits/ concerns. Pros • 24/7 vet support has seriously been one of the best parts of this insurance. Friendly, quick and thorough. •Relatively well priced to receive 80% coverage •Emergency coverage is worth it •very friendly customer service! Cons •The LONGEST processing times for claims. Never fails, I will receive an email about a “delay in processing”. For someone that has a special breed who is seen by the vet often- this ends up being a tedious waiting period. •The wellness plan is NOT worth the money. I’ll definitely be cancelling this. Doesn’t cover much where a vets wellness plan will cover 100% of specific wellness visits such as: dental work, fecal/blood tests, heart scans etc. I highly recommend AGAINST the Pets Best wellness plan. It really just cost me money to have it.”

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Posted 6 months ago

“When I first got my puppy 6 years ago I knew that I wanted insurance for him. After researching all the options out there I decided to go with Pets Best Insurance. I am so glad that I did. Years later my dog has had some on going treatable health concerns. Having the insurance has really helped us get through it. Emails are responded to right away providing great information. Claims have always been handled fast and paid quickly. If a claim has been denied there was always a detailed explanation as to why. Insurance is just a fact of life and I am glad that I picked a solid company to help when it is needed.”

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Posted 6 months ago

“The process was simple and easy! I got a good amount of money back!”

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Posted 6 months ago

“I am not recently happy with this insurance. I have had it for 5 years and it seems that there are more things that are not covered every time I send in a normal claim for services to my dog. Recently a medication he is supposwed to be and has been on for yeras and is costly was decined and there was no explanation. ' The notices I get after filing a claim do not have the actual reason for the decline so I am at a loss as to why this was OK before and not now. Not happy.”

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Posted 6 months ago

“I've had Pets Best for my cat for almost 2 years. I've only had a few claims. I had one small issue with a previous claim, but it was addressed immediately and in my favor. I do love Pets Best. Claims are processed quickly and communication is great. I feel so much better knowing I have a good insurance company.”

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Posted 6 months ago

“Response during process. Fast return”

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Posted 6 months ago

“Is the best insure !!”

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Posted 6 months ago

“My puppy of just five years old caught a fungal infection which caused her many severe problems. The majopr ome was loss of her sight. She had to have both eyes removed. Between the medications and the surgeries and the tests and the emergency vet visits Pets Best was there the whole time. I can't tell you how much I appreciate what having them as our insurer meant to us. Thank you Pet's Best.”

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Posted 6 months ago

“Very simple, it took them 5 months and maybe 30 calls to get refunded at 70% not 80% as my plan is noted. My pet had been under this plan for 8 yrs and never used until last January. I had to provide even handwritten notes from the procedure to proof what was done ! Years of dental cleaning bills.. and still they rejected the claim a few times.. don’t waste your money buying this policy.”

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Posted 6 months ago

“Claims were promptly processed and I was notified right away of any questions or needed information. The process was easy and quick. I'm very happy I chose Pets Best for my puppy.”

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Posted 6 months ago

“Pets best so far has approved all my dogs illnesses without a problem.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 29,795 reviews