Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,648 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“Outstanding pet health insurance company! They are attentive, responsive and quick in providing resolution to a claim. They are quick to pay your claim. I have 2 dogs that are on our plan.”

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Posted 6 months ago

“Very impressive! Fair premiums for the benefits. They pay claims very quickly, sometimes as soon as the next day. Staff is always very pleasant and helpful. Highly recommend.”

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Posted 6 months ago

“Good not great. Pet insurance is expensive, and Pet's Best has a lot they do not cover. Particularly annoying to me was that years ago, one of my dogs was diagnosed with a leg deformity. The deductible was applied. When the treatment was made in a subsequent renewal year two weeks later, another deductible was applied. I felt that this was essentially the same claim and a second deductible should not apply.”

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Posted 6 months ago

“I am a little disappointed by PB as I found them not really cover much of my bills for my doggie. I am also disappointed with how much they have made me deal with lore by trying to get them more paperwork or documentation after knowing we had to euthanize my doggie. The app is absolutely awful and I fear say that my experience with their website was not much better. I hope they pay more out on my doggie’s final claims as the bills added up very quickly and my financial situation has not been great.”

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Posted 6 months ago

“The reimbursements we receive do not justify staying with Pets Best”

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Posted 6 months ago

“Quick response to claim”

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Posted 6 months ago

“Quick and easy and definitely worth it!!!”

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Posted 6 months ago

“I have been impressed with the Pets Best experience. The claims were dealt with promptly and efficiently. The customer service team responded to my questions politely and knowledgeably, even when I had put in a claim inaccurately. I really appreciate the level of service!”

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Posted 6 months ago

“The representatives are always friendly and know what they are doing”

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Posted 6 months ago

“Had to submit several times. But happy with insurance”

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Posted 6 months ago

“My claim was processed with 10-days which I feel is very reasonable.”

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Posted 6 months ago

“Pets Best lives up to its name. There is never an issue with Pets Best when it comes to our Logan’s health. I was always afraid that certain issues would not be covered but with Pets Best, I never hesitate to go to the Vet when Logan exhibits any uncommon health-related issues. Thank you Pets Best for your outstanding service and accessibility!”

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Posted 6 months ago

“easy to use”

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Posted 6 months ago

“We have been with pets best for 4+ years and really like them. Claims are settled quickly and reimbursements are paid in a timely manner. Premium goes up every year but that’s with every company. Everything is cut and dry in the policy and spelled out so there are no surprises. Highly recommend.”

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Posted 6 months ago

“I am writing to share concerns regarding issues with your application’s automated messaging and claims workflow. Despite sending the requested medical records multiple times—both directly and through the veterinary hospital—to the same email address specified in the automated messages, I have continued to receive repeated notifications stating that the records are still pending. This has required unnecessary duplicate emails and has caused confusion and frustration, as the attachments were sent exactly as instructed. The automated responses did not accurately reflect the status of the submitted documents, which made the process inefficient and, at times, quite discouraging. I respectfully ask that this issue be reviewed and corrected so claims processing can be more reliable and streamlined going forward.”

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Posted 6 months ago

“Pets Best would not cover medications that was given to my dog in the emergency room.... Even though I pay for services that cover illness, emergency, and wellness... The reason they told me is because the medication is new and not listed on their preferred list of medications.. Even though the veterinarian said my dog absolutely had to have them to survive!! The veterinarian told me that these medications are not new and that most plans cover these..... So I give Pet's Best a thumbs down 👎”

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Posted 6 months ago

“One of my dogs had an unexpected surgery which nobody likes to have to payout. And then an emergency room visit shortly after. Ouch. that was a big hit. I'm so glad that I have had her covered by Pets Best. Second time in 3 years I've needed it, but the reimbursement was needed to pay the credit card I had to use. The response to my many questions and the reimbursement was very quick also.”

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Posted 6 months ago

“Pets Best is easy to work with and their responses are prompt.”

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Posted 6 months ago

“Pets Best is quick on reviewing claims. Easy to understand. Thank you so much!”

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Posted 6 months ago

“Very helpful in navigating treatment options based on my coverage. Very thankful for the help”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 33,648 reviews