Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,329 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,329 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“is pet insurance worth it? this pets best customer says no.”

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Posted 6 months ago

“Pet's Best is an okay insurance. My reasons for not giving a 5 star begin with re-payment from a submitted claim. I have a different insurance for my dog and within 1-2 days, the reimbursement reaches my bank account. That is super fast plus super easy to send the statement from vet. All I do is forward to my insurance company. With Pet's Best, they have forms that need to be filled out plus the vet bill. Takes forever to fill the form rather than just send the copy of the vet bill to them. Secondly, it took 3 weeks to get my reimbursement, which has not entered my bank yet. I just feel that is a little much. If they would just allow to send a copy of the bill without all the form paperwork, it may speed up their processing. I would think when they look at the bill you can tell what each charge was. To be honest, I probably would have gone with the same company as my dog except they changed what you can do. Right now I have $100 deductible, 90% reimbursement, unlimited coverage. The other company does not offer those coverages any longer. One other BIG issue, when I got my kitten, he came from the Ukraine, Kyiv, an active war zone. He arrived in LA during the worst wildfires in their history and my kitty was there for another 3 days in red zone breathing/air. When I got him, I had 7 days to see a vet to be sure he was healthy in case I had to return him. He had a bronchial issue and one eye seemed congested and was weeping. When I took out this insurance for him, they automatically implied he had a pre-existing brochial and eye problem so that anything that may affect either,later on, would not be covered. My vet sent an appeal letter stating it was most likely enviromental due to the war zone air as well as LA air from fires. It has never presented itself since January, 2025, which is when I got him. Whomever read the letter from my vet denied the appeal. No explanation other than it was denied. I thought they at least would have explained "why" it was denied. That in itself was enough for me to change companies which I may in the future.”

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Posted 6 months ago

“Pets Best Insurance is excellent! The claims process is quick, as is the response time.”

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Posted 6 months ago

“I can't say enough good things about Pets Best. many years ago I did my homework and chose them for but never needed them. with my current pet I did my homework again and came to the same conclusion and I'm so glad that I did because this time I have needed them and they always respond promptly and reasonably. could not be happier!”

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Posted 6 months ago

“This was the quickest approval of my claim ever just 2days. Thanks”

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Posted 6 months ago

“They took a litle long to get it reviewed, but in the end I was happy with the results”

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Posted 6 months ago

“Hardly anything is covered and I feel like the only time this is useful is for emergencies or accidents.”

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Posted 6 months ago

“easy to use”

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Posted 6 months ago

“Pets Best has been fantastic. Easy to use and never had any issues with claims. My dog has unfortunately been suffering through a myriad of health issues over the last several years and Pets Best has always been there for me. Thank you Pets Best!”

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Posted 6 months ago

“While the coverage is good, the claim process...length of time is insanely and ridiculously long. It took a month to have a single classroom be processed and paid out. It does not clearly list how long it could take to process. Very disappointing.”

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Posted 6 months ago

“Submitting my claim was very easy. The processing took some time, and I waited quite a bit. However, I was happy with the result and the Explanation of Benefits.”

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Posted 6 months ago

“So far, my recent experiences have been good when filing claims with Pets Best. I'm still weary of pet insurance in general but I have no complaints at this time.”

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Posted 6 months ago

“I just became a Member last November 2024 customer service is good plan is good. I submitted claims for first time, much slower processing and payment compared to Trupanion, they process with a day or two and payment is immediate. Claims take up to a month to process and payment 5 to 7 days with Pets Best.”

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Posted 6 months ago

“Always reliable and quick to respond to claims.”

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Posted 6 months ago

“We have been with Pet’s Best insurance for several years now and they have been great! Always in communication when we’ve had claims and fair reimbursement when applicable.”

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Posted 6 months ago

“I have been with Pets Best for 3 years and I am very satisfied with their service and quick claim response!!”

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Posted 6 months ago

“Very quick response. The increase in the premiums is a bit difficult to handle”

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Posted 6 months ago

“Always fast and efficient! I recommend you to s my friends.”

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Posted 6 months ago

“So very happy with Pets Best Insurance! Have had this insurance for my 4 pets for several years now and I have no complaints. Great service and very quick reimbursements! Thank you Kim Walker”

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Posted 6 months ago

“This insurance started out great when I first purchased it 3years ago now suddenly my monthly payment has skyrocketed for $ 59.00 a month to $179.00 a month. That is insane so I’ll cancel soon. It also been taking them longer to reimburse the money on claims, but my reason for canceling is the rate and how much it went up. I do not recommend this company for your pet.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 31,329 reviews