Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,648 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Comprehensive pet insurance that's easy to understand. Quick review of claims. Great customer service. Finn gives them two paws up!”

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Posted 6 months ago

“I LOVE THIS INSURANCE. We originally got it for my senior girl so she was 100% covered for anything that could creep up and then we also got a puppy and they’ve been amazing with reimbursements! They cover so much and I love this company. We’ve been with them for almost 3 years now and we don’t ever plan on switching them!”

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Posted 6 months ago

“Timely reviews and reimbursement, easy to fole a claim.”

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Posted 6 months ago

“Quick responses. Fair coverage. Reasonable annual premium.”

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Posted 6 months ago

“Quick processing and excellent communication”

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Posted 6 months ago

“I pay alot every month for pet insurance but they tend not to pay very much.”

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Posted 6 months ago

“Processed my claim quickly. Have helped me troughout the process to my satisfaction.”

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Posted 6 months ago

“P.B. has been great in the coverage of Sunny's illness and his on going need for medication. Without this coverage I doubt Sunny would still be flourishing. Thank You, K R”

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Posted 6 months ago

Hi Kevin, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! -AS

Posted 6 months ago

“I just filed my first claim. I got the EOB and reimbursement within 48 hours and on a weekend! Very pleasantly surprised.”

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Posted 6 months ago

Hi Scott, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 6 months ago

“EASY TO FILE A CLAIM NEVER HAD ANY PROBLEMS.”

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Posted 6 months ago

Hi Timothy, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 6 months ago

“We’ve been with Pets Best for four years, covering our four cats. During that time, one of our cats faced serious medical issues, and having Pets Best insurance made a huge difference in managing the cost of treatment. Their customer service has consistently been responsive and supportive, and we highly recommend them.”

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Posted 6 months ago

Hi Inbal, thank you so much for sharing your experience. We are thrilled to hear we have been able to help with your cats' medical expenses. Thank you for being a part of the Pets Best family! -AS

Posted 6 months ago

“I've only had to use a couple of times but always a great no hassle experience”

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Posted 6 months ago

Hi Melissa, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 6 months ago

“First time we used our Insurance. Everything came out as we expected it. Claim payment was very fast too.”

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Posted 6 months ago

Hi Debbie, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 6 months ago

“Very quick claim processing with clear explanation of benefits.”

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Posted 6 months ago

Hi Jeffrey, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 6 months ago

“I can’t say enough good things about Pets Best Insurance!! My 15 year old Cairn Terrier needed a pace maker and Pets Best covered it. Not having to make decisions for my dog based on financials was a game changer. Going through such an emotional roller coaster trying to find out what was wrong and then going through the surgery, Pets Best took the financial worry away. The pace maker saved my dog’s life and I will forever be grateful to this company. Anytime I’ve called, they’ve been incredibly helpful and kind. If you have a pet and you want the best care, sign up for Pets Best!”

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Posted 6 months ago

Hi Julie, thank you so much for sharing your experience. We are thrilled to hear we have been able to help with your Cairn Terrier's medical expenses. Thank you for being a part of the Pets Best family! -AS

Posted 6 months ago

“Pets Best processed my dogs claim in a week, that is a big improvement from my previous experience with claim processing which was close to 30 days. I hope they continue to process claims quickly.”

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Posted 6 months ago

“My claims were processed very quick.”

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Posted 6 months ago

Hi Paula, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 6 months ago

“I have had such a great experience with Pets Best. My dog is 14 now and his health is declining, I pay a lot for the insurance now (steadily increases every year) but it’s covered almost everything and saved me tons this year.”

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Posted 6 months ago

“Overall Pets Best is very good. Our one dog was unfortunately diagnosed with elbow dysplasia. He had surgery and rehabilitation and continues to go for therapy to keep his legs strong. We did have to appeal a claim denial once but the appeal process was quickly resolved. There have been some quirks with the website but those seem to be resolved.”

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Posted 6 months ago

“I have had Pets Best insurance since I got my GS puppy. They are upfront about what they cover and don’t cover, pay claims on a timely basis and are easy to contact. I would highly recommend them.”

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Posted 6 months ago

Hi Paula, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 33,648 reviews