Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,022 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets Best has provided great coverage for my dog since she was a puppy”

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Posted 6 months ago

“Timely and accurate claims this time”

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Posted 6 months ago

“We have a female Bernese mountain dog who is now 9 years old. We have been with Pet’s Best since we picked Zen up from the breeder at 9 weeks old. Like most Bernese mountain dogs Zen is an incredibly wonderful, sweet, and loving dog.BUT she has had a number of medical issues.Pet’s Best has been excellent to deal with on all of her medical issues. They are not cheap because they do not cancel individual dogs for bad experience.Also they do not non renew for adverse experience. Those policies are critical for breeds with serious medical issues.”

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Posted 6 months ago

“Esy to submit claims. Takes a bit long for routine claims to be processed. Reimbursement is good. Overall a good pet insurance!”

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Posted 6 months ago

“Very clear with their coverage. Fair pricing. Annual renewal a bit pricey but worth it.”

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Posted 6 months ago

“Good company”

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Posted 6 months ago

“Pets Best is provides timely responses to claims and thorough EOB's. It's not quite the cheapest but it definitely provides the most return for the price. My pup recently had emergency surgery for a life threateniing volvulus. They took a couple of weeks to research the case but the percent of coverage was impressive. It's the best pet insurance I have ever had for my pups.”

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Posted 6 months ago

“This my first time in all my years of having a pet that i needed to file a claim after my best was attacked. The process was really smooth ans easy and lifted a lot of stress off of me and allowed me to focus on Mylo's recovery. Even when I had a question and needed to call I was able to get assistance right away.”

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Posted 6 months ago

“We just renewed for the upcoming year as we continue to be impressed with the prompt response we've received to claims. The renewal process is easy and help is readily available if needed. Claims submission is so simple and reimbursements are extremely timely. Thanks, Pets Best!”

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Posted 6 months ago

“This is the best insurance. They are very fast paying claims and I’ve never had a problem. Thanks Pets Best!!”

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Posted 6 months ago

“Usually pretty good service. However, I have been trying to contact them for the last two weeks, via chat and by phone and cannot get a live person to speak with.”

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Posted 6 months ago

“I have been using Pets Best since my boy was a puppy. I’m the beginning service was ok. As time has gone on the app is not always easy to use to file claims. Last week I filed a claim and the system kept telling me to try again later. The system then submitted 6 claims for the same claim. I called and explained to the rep he said he cleared them out which he did not. Then today I get an email saying something is wrong with their credit card processing company. It may be time to look elsewhere.”

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Posted 6 months ago

“Pets Best typially processes my claim quickly, but my claim for a surgery took almost four weeks to process. I could get no explanation for why it was taking so long upon calling Pets Best. It is now the day after 4 weeks since the surgery and my reimbursement has not hit my bank account yet. Explanations for each charge or denial are clearly stated on each claim.”

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Posted 6 months ago

“I am now on my second dog with Pets Best and couldn't be happier. They have delivered in a timely manner on all the insurance claims I have had to keep my dogs healthy and with me for the long term. I have and will continue to refer them to friends and family.”

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Posted 6 months ago

“Very quick in processing claims. Love it.”

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Posted 6 months ago

“One of my cats needed to have emergency surgery and Pets Best was true to its promise and honored my claim for the cost. They were good with communication and I am very pleased with my overall experience with making a claim with them.”

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Posted 6 months ago

“Very slow return on any claims, also the system seems to be constantly down.”

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Posted 6 months ago

“I often have to submit my documentation more than once. I'm not doing it incorrectly - they're reading it incorrectly. It takes over a week for that and then another few weeks to complete the claim”

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Posted 6 months ago

“This was our first claim. It was handled quickly, without delay, and processed without any issues. This was a relief as we were worried about our pet's health you didn't have to add the worry about payment for our vet's services. Thank you Pets Best!”

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Posted 6 months ago

“I would leave a 5 star review, but my opinion is that it takes a long time to get the results. Not sure why, but this time I got two emails stating that the company was still reviewing my claim but were backlogged.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 33,022 reviews