Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,648 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“Kept submitting the invoice and pet records that they kept asking for over and over again.”

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Posted 6 months ago

“Only gripe I have is that you keep going up every time I make a claim the next review go up like a 75 to 100 bucks starting to turn into a car note😩”

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Posted 6 months ago

“I submited my claim and got much of it back. The process was easy and I did not have to wait very long for a reply.”

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Posted 6 months ago

“Filing for reimbursement is easy. Was paid within one week.”

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Posted 6 months ago

“We like to keep our pets safe and healthy, PetsBest has been a little better with coverage lately.”

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Posted 6 months ago

“I am so glad that I was able to obtain insurance for my fur baby. We all know that having our pets, they can get into anything and most have illnesses that can become quite costly. This was the best decision to get this insurance. The turnaround to file your claim and in knowing if they approved it, is excellent. I love the feature of having an app to just check in on the benefits of the policy that I have for my fur baby.”

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Posted 6 months ago

“Highly recommend this company..very efficient and fair. Great prices for the coverage..”

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Posted 6 months ago

“We have coverage on two of our dogs, a 7 yr old Golden and a 3 yr old Aussie. Both of these guys have had "issues" that were several thousand dollars, and Pets Best had us reimbursed within 10 days or two weeks. No fussing, no arguing, just an emailed receipt & the $$ went right into my checking account. Never have I been disappointed.”

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Posted 6 months ago

“We are very pleased with your insurance. The Explanation of Benefits and the reimbursement of the claims come in a timely fashion.”

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Posted 6 months ago

“Excellent coverage. Claims quickly processed. Highly recommended’”

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Posted 6 months ago

“Quick response to claims.”

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Posted 6 months ago

“I did not , though , appreciate having to go through two appeals to get my issue resolved with dog, Frieda's, bloodwork. BUT, I am not very satisfied due to the bloodwork being covered as it should. I usually do not have issues with Pets Best other than good. Long time customer and have always been happy with my plans.”

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Posted 6 months ago

“Used to be great but over the last few months, website and app don't work. Ever. And now they don't seem to pay for what they advertise as covered. You'd do better to find another pet insurance company. I will.”

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Posted 6 months ago

“I pay so much in premiums every month for many years and to get less than 30% of my pet's yearly bill paid is absurd. I will be leaving Pets best soon enough, total ripoff.”

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Posted 6 months ago

“The lack of cummunication during the assessment of the claim was incredibly frustrating. Sending canned "your pending claim is delayed" is not enough. I called 3 times to get help, starting with the uploading process as your system glitched and created a duplicate entry (which I later found out is a common issue through comments online from other customers). The first time, the agent was wonderful and helpful. The other 2 times, I was given incorrect information about the pending claim and had to resubmit documents that were already received. It felt like the agents had no idea what was going on and were working off a script that they refused to get off of. It took almost 4 weeks to get an answer on the first claim we submitted and if I had not stayed on top of calling almost weekly for updates, I guarantee it would have taken longer. In the meantime there was of course no delay in collecting your fees. This claim wasn't even for anything super complex- my dog had gastrointestinal issues that were resolved with meds. This is our first experience with pet insurance and we are incredibly disappointed. We are looking into our options and considering switching insurance companies. Additionally, it's ironic that you list the Live Chat as a method of communication in this survey as it never works!”

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Posted 6 months ago

“This company is amazing. So long as you have your animal insured early on they have the most expansive coverage. They make timely payments.”

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Posted 6 months ago

“Just submitted my first claim and Pets Best made it simple and easy. Also, they responded very quickly to my claim and the reimbursement was sent right out. I would definitely recommend Pets Best to anyone.”

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Posted 6 months ago

“Wonderful pet insurance company. Had all the best strait forward infomation of claim submission - reinbursement invoices. I expected the reinbursments to take a bit of time for accuracy and of course depending on what treatments my pups have had. My mother and my friend added this pet insurance for their pups. Recommend to anyone with pets.”

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Posted 6 months ago

“Pets Best Insurance is a good insurance. I have been shopping around and they are the lowest price that I could find. They take a bit long to pay out but they are reasonable. I highly recommend them. I have seen other insurance companies that are terrible, so I'm pleased with this company.”

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Posted 6 months ago

“Had no hassle in my process of claims”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 33,648 reviews