Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,022 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Takes way too long for reimbursements otherwise no other issues”

Helpful Report

Posted 6 months ago

“In order for less vet bills down the road and a healthy pet, a dog or cat or others should be on constant flea and tick medication. The insurance coverage does not event cover a 1/4 of these. My dog requires at full price $171.57 for only 6 months. I only receive a benefit of $50 dollars. It would be amazing if the insurance covered alll of the medication. However I think half cost would be acceptable.”

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Posted 6 months ago

“Pets best was one of the best decisions I’ve ever made in my life. They are the easiest to work with. They are worth every penny x10. I won’t have another pet without having pet insurance and I tell everyone about pets best. Having this insurance allowed me to afford treatment for my soul dog to extend her life 4 years. I’m so thankful for them!”

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Posted 6 months ago

“Outstanding throughout. PetsBest kept me updated while processing our claim. Truly the best!”

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Posted 6 months ago

“Pets Best is fantastic to work with, from the ease of use of filing claims on their intuitive iPhone app to the transparent process during the review of a claim. I can’t recommend them enough!”

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Posted 6 months ago

“I’ve had Pets Best for less than 5 months and it’s proven to be very good! I have an English Bulldog so pet insurance was a must. 5 stars!”

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Posted 6 months ago

“I’ve been with pets best for long time I appreciate them could use a better reimbursement on teeth and a few other things but I’m pleased with them and happy to have them to cover my dog. I would and have recommended them to friends and family!”

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Posted 6 months ago

“This company has been excellent in paying for our dog’s surgeries. They respond to us quickly and deposit the covered expenses directly into our account.”

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Posted 6 months ago

“Claims take weeks and weeks. Every time I submit I get apology emails about the amount of time it has taken, but it never improves.”

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Posted 6 months ago

“PetsBest has been my choice for my last two pets and it's been incredibly helpful to select what's needed for coverage and when the time comes, reimbursements are there. Great coverage for senior pets”

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Posted 6 months ago

“High price, unsure if it's worth it. Claims are processed in a timely manner but many are not paid out instead going to deductables.”

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Posted 6 months ago

“Reimbursement is easy and pretty fast!”

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Posted 6 months ago

“It’s a scam. Processing takes weeks. Denials are absurd.”

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Posted 6 months ago

“I cannot use the Website or the App. When I am in the App it immediately gives me an error box. When I click on anything in the App, it kicks me out to the Website login. If I login there, it says it can't process my request. I had to submit my claim via email. I still need to review the results as I got two different emails. I'm waiting to see what I get in the mail. I don't know if I will cancel or not. It depends on whether or not they can fix the technical issues.”

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Posted 6 months ago

“Easy to upload medical records, easy to submit claims and quick processing of claims. Highly recommend!”

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Posted 6 months ago

“Customer service and communication was slow and terrible. No correct follow up nor explanation, impossible to get anyone that could make change or any impact on the phone. Just a voice messaging service.”

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Posted 6 months ago

“They take forever to go through a claim, and often the explanations are not very helpful.”

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Posted 6 months ago

“Customer service is excellent! Claims are processed promptly”

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Posted 6 months ago

“PetsBest has paid what I expected them to pay under my pet's policy, although it may take a while to process.”

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Posted 6 months ago

“On January 29,2026, I submitted a claim. On 2/19/2026, I recieved my EOB. It took 22 days to review and settle this claim. I have noticed this is an ongoing problem within the past year with Pets Best. Then it takes another five to seven days for you to make a depotsit to my account. You automatically withdraw my payment each month on the day specified. Yet, it takes you a long time to process a claim and additional time to make a payment to my claim once apporved. You need to improve your processing and payments to you customers.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 33,022 reviews