Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,796 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,796 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have three dogs so I truly appreciate having Pet Insurance for not only illness and emergencies but also for wellness needs. I have always found Pets Best to be very prompt in processing claims. Also I have used the online service for questions/concerns 24/7 (ie when one of my dogs ate a silk flower arrangement). I recommend Pets Best anytime someone asks me about pet insurance.”

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Posted 6 months ago

“I did a lot of research on pet insurance companies two years ago when I wanted a policy for my two cats. I have heard horror stories about pet insurance companies not reimbursing the correct way, being too expensive, having bad customer service, etc. I pay $80 a month for two cats (which I think is very reasonable). Yes it does go up from year to year, but that is because your pets get older and are more susceptable to illnesses/injuries. I recently found out that my cat has hyperthyroidism and the entire treatment would be almost $4,000. Submitting a claim was quite literally the easiest thing I have ever done. It was only a couple questions and then you upload all your invoices. It took almost two weeks to hear back, but I didn't mind the wait. When I got my reimbursement email, I was thrilled. After our deductible was met, the insurance covered 90% of the procedure. Having this policy eases a lot of financial worry!”

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Posted 6 months ago

“They paying back for office visits for a well visit, it is a max of $50 per year, not per visit. When you have a puppy the 1st year you go a lot to get their shots, but they won't cover the visits if they already paid out the $50 max. Also,, they don't pay office visits if the dog gets a shot by a licensed vet tech, only if the vet gives the shots. Where the declaration page says " 50.00 max", it doesn't state per visit or per year, but it's per year. Next year I will only take the accidental and illness policy only, I'm already in the hole with monthly payments and.what.they give back for shots and we'll visit reimbursements.”

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Posted 6 months ago

“I have been very happy with Pets Best in handling my claims. They keep in contact with me and tell me what they need as far as more information. They also contact the vet if they need more information on my dog. Also where the claim is as far as completing the process. All in all,very happy with Pets Best.”

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Posted 6 months ago

“Such an easy-to-use app for claims. They are usually reviewed in a reasonable amount of time, with quick payments direct to my bank whenever claims are approved. We feel like we have great value and support with Pets Best, not to mention valuable emails from them with health tips.”

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Posted 6 months ago

“Pets Best has been a great experience- there's so much peace of mind with this company. Their timliness with customer service and claims has been wonderful. I highly recommend it to anyone with pets!”

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Posted 6 months ago

“Fast, exact. :)”

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Posted 6 months ago

“First ever claim went very smooth. Emails kept me updated on where they were in the process. Everything I expected to be approved was. Deposit into my bank account was quick. Glad I decided to get Pets Best for my cat.”

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Posted 6 months ago

“Great, Everything was fast, easy and convenient. My only complaint is that they didn't cover some items related to my cat's emergency procedure (dental fracture emergency) because I didn't have dental coverage (this was an emergency involving a tooth, not a dental procedure)”

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Posted 6 months ago

“SO FAR I HAVE SUBMITTED 1 WELLNESS CLAIM. THE PROCESS WAS EASY AND RECEIVED NOTICE OF MY REFUND QUICKLY. THANKS FOR BEING SO PROMPT!”

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Posted 6 months ago

“Pets Best gives you peace of mind knowing you will be able to truely take care of you best friend if something should happen. Their service is timely and stright forward.”

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Posted 6 months ago

“Everything was very easy. Filing a claim is simple and fast. Reimbursement was fast. I’m not too excited about the coverage on my first claim. I took my dog to the Vet for three typical shots. No exam just shots. The bill was about 200 dollars and all I was reimbursed was 45 dollars. I have 3 pets insured here and am paying $169 dollars a month. This is one pet preventative care. Somehow it doesn’t sound like I am really getting a great deal. Is this normal with Pet Ins?”

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Posted 6 months ago

“We adopted a puppy at 8 weeks old we decided this time to get insurance. Well this puppy turned into a medical nightmare. chronic ear infections, allergies and a significant heart murmur. well 4 years old now with ear ablation surgery actually 2 this year 7000$ each side. Pets Best has helped us financially weather this puppy’s issues but also there advice line gave us great advice and helped me decide on surgery I was dragging my feet on. Well turns out surgery was the best decision he got his energy and playful puppy self back. I recommend this plan to all my friends . They pay us back timely and seem to care about your dog. Thank you Pets Best and your awesome team I am a client for life.”

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Posted 6 months ago

“SLOW PROCESSING”

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Posted 6 months ago

“Excellent insurance!”

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Posted 6 months ago

“Everyone i have spoke with has been very helpful.”

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Posted 6 months ago

“Great job on completing the claim. It so nice this is one thing I don't have to worry about. Your always there. Donm”

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Posted 6 months ago

“Took minutes to submit my claim approved check already on the way! No nonsense very professional highly recommend.”

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Posted 6 months ago

“I spoke with many helpful customer service representatives and appreciated their expertise. My only negative experience with pets best was the fact my claim was closed out due to them “not receiving” documents from both of my vet offices which I was assured were sent over and CC’d in the email. Not sure where pets best got the communication issues. They had to resubmit my claim and it’s taken almost 5 months for everything to be finalized. It was honestly very frustrating due to my payments still coming out monthly for the insurance and not being reimbursed for many months later. Other than that I love this insurance and love the customer service reps I talked to throughout these months.”

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Posted 6 months ago

“I'm so grateful for Pets Best pet health insurance. They have treated us and our pet very well. Thank you!!”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 29,796 reviews