Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,330 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Processing a claim is easy online. Payment arrived in a reasonable amount of time.”

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Posted 6 months ago

“Honestly, I've never had issues with getting my payment, but my goodness does it take forever. My dog has cancer, so her bills are very high, and on top of paying for them out of pocket to begin with, while waiting for repayment I'm paying interest on my credit card too for those large purchases because repayment takes forever. Seriously, you need to work faster at reimbursement.”

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Posted 6 months ago

“This is insurance was okay. However, the amount they charge for pet insurance now is outrageous. And they dont everything. We used to pay 187.00 every 3 months. And now it's $506.04 everything 3 months with a 250.00 deductible that has to be met first. 187. 00 for 3 months was great. That's only $748.00 a year. Now $506.04 every 3 months is $2024.16. So, I now pay $1276.16. Like I said Outrageous. And they dont give quotes either.”

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Posted 6 months ago

“Very pleased with having Pets Best Pet Health Insurance.”

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Posted 6 months ago

“Takes FOREVER to receive the reimbursement. Have been a client for almost 3 years, and I have NEVER received the payment on time.”

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Posted 6 months ago

“Very prompt at responding when a claim has been filed and details given in what has/has not been covered and why.”

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Posted 6 months ago

“Filing claims has been very quick and easy, and Pets Best has covered some important, unexpected procedures. I’m so grateful we had insurance when we needed it.”

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Posted 6 months ago

“Though the wait period can be long sometimes but the reimbursement are usually done without much problems”

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Posted 6 months ago

“Very easy online claims submittal with fast responses. Love the company!”

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Posted 6 months ago

“Affordable and when you send a claim they process it very timely.”

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Posted 6 months ago

“I sent two claims in on the same day with two different date of service One claim was processed and the other was not.”

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Posted 6 months ago

“Everyone I have talked to has been very helpful. I enjoy talking to a real person that can answer my questions and give me useful advice. I would highly recommend Pets Best!!”

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Posted 6 months ago

“You take too long to process claim”

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Posted 6 months ago

“I love Pets Best and will always recommend them to friends and family looking for reliable pet insurance. Thanks for all you do, Pets Best!”

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Posted 6 months ago

“The claims process has been very easy and the customer service has been excellent”

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Posted 6 months ago

“Claim settlement takes very long and payout takes even longer. Not a smooth process.”

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Posted 6 months ago

“On September 20, 2025, I called to request an explanation of my most recent EOB. The representative who answered my call was professional. friendly, and responded to my question.”

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Posted 6 months ago

“Staff is always helpful and friendly. Fast on making refunds and like that I can pick my deductible. Easy to submit claims.”

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Posted 6 months ago

“Nice insurance but the reinburst take to long”

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Posted 6 months ago

“First claim and it was quick and very easy. The only thing I thought was missing was an email letting me know it had been completed. I received an email that it was received but had to go to the website to review and see what was reimbursed.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 31,330 reviews