Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,648 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“The staff at Pet's Best are responsive and helpful when I have a question. Claims are usually addressed in a timely fashion, and if there is a delay, I do get an email telling me that.”

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Posted 6 months ago

“The coverage is amazing and I am thankful”

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Posted 6 months ago

“I just wish blood tests would be covered. Preventative medicine is smart and nothing seems to be covered.”

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Posted 6 months ago

“All great with this”

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Posted 6 months ago

“this is the second time that i submitted a claim to Pets Best (PB). The first claim which was a check up and vaccination was not accepted until i provided them records from my dogs previous veterinarian , which took several weeks to obtain. the second occasion was rejected because PB again wants a record from dogs veterinarian which was already provided more than 6 months ago. it's somewhat confusing that i've been paying for this insurance and they denied the claim requiring documentation that they have already been provided. i'm totally confused if my dog actually has insurance or not, especially since i have been paying for it for over a year.”

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Posted 6 months ago

“The company and its employees are caring and understanding. I appreciate if I have questions, they take the time to explain the reasoning and if they notice a mistake, they reprocess claims.”

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Posted 6 months ago

“A very good insurance company once you do your homework. At first I didn't know the ins and outs but once I got the right plan it's well worth the money.”

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Posted 6 months ago

“All claims have been filled as expected with ease. They work with my vet directly.”

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Posted 6 months ago

“I’ve only had Pet’s Best for a short while, but have been very pleased so far. They were suggested by the veterinary technician at my vet. My plan, which included the wellness program, began on the same day I took my new dog to the vet. No problem with coverage and I received a check promptly for initial shota and tests. Customer service has been very helpful.”

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Posted 6 months ago

“This company declines more claims than they pay out. I never had this issue at my old insurance company. You get what you pay for.”

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Posted 6 months ago

“Claims take too long to settle and an apology email always preceeds the settlement stating that it took too long.....Just recently they denied coverage of a drug my pet has been taking since a young pup and that they have paid for years. Hiring inexperienced claims processors... Made me file an appeal, supported by years of medical records only to quickly over turn the denial after you saw how careless your mistake was. Not a happy customer.”

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Posted 6 months ago

“So far so good. I’ve submitted several claims that were processed quickly and explanations to whether the claims were approved or denied. Well worth the money at this point .”

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Posted 6 months ago

“Affordable plans that cover everything. Quick reimbursement. My only complaint is that once we started making claims for my dog's specialty and allergies, the monthly price almost doubled.”

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Posted 6 months ago

“Was quick and efficient with excellent communicstion”

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Posted 6 months ago

“We are very happy with Pets Best in how quick they are to process the claim & reimburse in a timely fashion”

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Posted 6 months ago

“I have used Pet's Best for years-I love it! The only issue is rising costs on premiums.”

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Posted 6 months ago

“It often takes about a month to complete a claim. When i have to pay for medical services and then wait a month for reimbursement is unacceptable.”

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Posted 6 months ago

“I’m a bit disappointed in the amount of reimbursements received, yet the premiums keep going up.”

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Posted 6 months ago

“Excellent service. My claims were settled with check in hand within a month from the time my pet had surgery. I have never had such good service from any insurance company in my life and I’m 80 years old.”

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Posted 6 months ago

“Claims process is simple and easy to understand and hopefully I get my reimbursement soon!”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 33,648 reviews