Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,022 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've never had pet insurance before this, but after losing my previous dog after spending everything to try to save her, we decided to sign on with our new puppy, and it's been worth it. We are in our 5th year with this company, and they've honestly made everything very easy, from claim submission to payment. It's paid for itself a couple years, and a couple years it hasn't, but we know we're the kind of people who are going to take our pets straight to the vet and try everything when something goes wrong, so it's been a good choice for us. If I had one word of caution, it would just be that prices do go up over the years, so know your limit and keep an eye on that. That said, I actually meant to cancel once I saw premiums this past year, and I missed the deadline so we ended up renewing. Well, I'm glad we did, after we just saved thousands on a surprise surgery for one of our dogs. We will be renewing again.”

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Posted 6 months ago

“Responsive, fair and acurate.”

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Posted 6 months ago

“I have had pets best for all 3 of our dogs since the day we rescued each of them and they have been a true life saver when an emergency accident or illness has occurred!!! The turn around time for reimbursement is remarkable and I recommend pets best to everyone I know!!!”

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Posted 6 months ago

“Quick, efficient way to make claims. Return on claim status is also pretty good. They have saved me money over the past few years for my cat. Love it :)”

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Posted 6 months ago

“While I eventually received payment, I had a claim that needed to be reviewed because Pets Best processed incorrectly. It took over 2 months to resolve and there was no communication except that my request was received 2 months ago!”

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Posted 6 months ago

“Never had an issue with Pets Best. Very good insurance company and amazing customer service”

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Posted 6 months ago

“I chose pets best as a first time pet owner and I couldn’t be happier with my decision. Pest best has come through time and time again for my pup. I have and will continue to recommend Pets Best. Thank you Pets Best team!”

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Posted 6 months ago

“Pets Best has the most caring and professional team. They have really helped in time of need for our pups.”

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Posted 6 months ago

“Pets Best is awesome! I have been with them for over 20 years, on my third dog, Minature Schnauzers, with Pets Best. They have seen me through the good times, and teh rough times. Thank you Pets Best for ALL the supprot over these 21 years. Sharon S.”

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Posted 6 months ago

“I’ve had a great experience with Pets Best. Their claims process is clear, and I’ve never had any issues getting reimbursed. They respond quickly, keep me updated, and even contact my vet directly when needed so I don’t have to. Very reliable and easy to work with.”

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Posted 6 months ago

“If my pet wasn’t at such an advanced age and the coverage wasn’t done though my employer, I’d never use Pets Best. From months of issues with being able to access the website and app, difficulty submitting claims, always a delay in processing them, this is is by far the worst pet insurance company I’ve used.”

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Posted 6 months ago

“While Pets Best is great about the coverage they provide, they are sorely lacking in the processing of claims. Except for rare occasion, my submission for weekly acupuncture and laser treatment for my Bernese Mountain Dog is exactly the same. Same vet practice, same vet, same -although at times one or two different or addional acupuncture points. I have been submitting claims for the same thing but it can take anywhere from a week to a month to process the claims. I personally can handle the charges while waiting for reimbursement but not everyone can do so.”

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Posted 6 months ago

“I’ve had good experiences. The claims processing sometimes does take a while. For example one of the three claims I submitted in a row is still sitting pending while the others were handled. I do also think the rate increases are quite extreme year by year. For example my rental just jumped about $270 a year for my 4 year old dog. I am familiar with insurance and rate increases but feel every year is a large jump”

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Posted 6 months ago

“I have this insurance for my 2 yorkies for several years. Lately I had to use it since my dog got sick. So far is good, the only issue is that it takes a bit longer to get the refund. The rest is good 👍”

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Posted 6 months ago

“When my dog accidentally ingested something containing xylitol amd I had to take her to the emergency vet. It was very expensive and after several hours the vet was unable to save her. After going through that tragedy Pets Best made the claims process extremely easy. I was reimbursed before my credit card bill even generated. They definitely made a very difficult time less stressful. If you are contemplating getting pet insurance, I highly recommend Pets Best.”

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Posted 6 months ago

“They take forever to respond and it took almost 3 months to get reimbursed for something that should’ve been no problem”

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Posted 6 months ago

“Honestly I wish I never signed with this insurance. They are the WORST pet insurance I’ve ever used. They consistently take close to a month to complete a claim, everything goes to a deductible so you don’t get hardly any money back EVER, the website is atrocious and constantly has issues. I do not recommend whatsoever. I’m looking into other options. I don’t wish to stay with them”

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Posted 6 months ago

“Easy to navigate, quick return.”

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Posted 6 months ago

“Sufficient if you can overlook the IT issues.”

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Posted 6 months ago

“I've been advocating pet insurance to friends and family for years now thanks to my expierience with Pets Best. K9 cancer is sadly on the rise and even the most non-invasive treatment options are expensive. Pets best has given us incredible peace of mind knowing we can give our dog his best shot at a healthy life and choose whats best for him.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 33,022 reviews