Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,796 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,796 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very timely”

Helpful Report

Posted 6 months ago

“very responsive to claims! Helpful with helping me reducing premium to more affordable.”

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Posted 6 months ago

“I haven't had the insurance for very long as we just got our Mini Australian Shepherd puppy a few weeks ago. However, before I purchased pet insurance, I did extensive research and found Pets Best to be the best all around pet insurance in terms of options, coverage, and price. Our puppy had his first well puppy visit last week, and we were reimbursed directly into our checking account within 4 days of submitting our claim.”

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Posted 6 months ago

“Inept claims processing and customer service; I had to email more than 5 times and give them the same information to finally get a claim to process and they denied a portion of it due to misunderstanding the records. I had to spend hours on the phone because they would only send auto-generated email responses. At least it’s cheaper than other options. The agents were nice.”

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Posted 6 months ago

“I really wanted to give it a five star rating but pet‘s best pet health insurance has gone up in price tremendously since we signed up our dog seven years ago.”

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Posted 6 months ago

“Let's best pays timely for the most part. I have been waiting for one claim to be paid, but because of its amount, I'm sure it has to go through a lot of approvals. They explain why they don't cover certain charges on the "explanation of benefits" which will answer your question without having to call or email them.”

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Posted 6 months ago

“Wonderful, fair, timely claims review. Highly recommended.”

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Posted 6 months ago

“As soon as I adopted my then 9 month old hound mix Finn I researched pet insurance and settled on PetsBest. I like that you can tailor a plan to fit your needs and I love how easy it to file a claim and get paid. I highly recommend PetsBest.”

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Posted 6 months ago

“I own Bernese Mountain Dogs and as such, I have had pet insurance on my dogs for over two decades. Not necessarily Pets Best but given the propensity for health issues in my breed of choice, I have felt it imperative to have pet insurance coverage. Recently, my dog was seen by the team at Louisville's Emergency and Specialty Hospital and an Internal Medicine Specialist. This was the first time that I have incurred such a large expense for treatment for my dog. In addition to being seen at our Emergency and Speciaty Hospital I also traveled to Purdue University for her to be seen by specialists in Oncology, Nephrology and Surgery. I submitted my bills for my dog's care to Pets Best shortly after she had been seen by the doctors here in Louisville. While Pets Best may not process such large claims as quickly as some of the other pet insurance companies, they covered the full 90% of the expenses with the exception of a small charge for disposal of medical waste. I was very impressed that I could examine the EOB's and quickly discern that all the charges I had expected to be paid were infact paid without any hassles or denials. What I am currently dealing with regarding my dog's illnesses has been an emotional rollercoaster but what was nice and reassuring was the fact that I didn't need to worry about payment of the claims in full according to the plan I had chosen.”

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Posted 6 months ago

“Claims are always paid quickly even if they need to contact the Vet for more details they do it quickly.”

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Posted 6 months ago

“Another exceptional claim experience. As a insurance adjuster myself, I can appreciate great customer service in speedy claim handling.”

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Posted 6 months ago

“Delighted with short time for claims to go through.”

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Posted 6 months ago

“I had to submit my claim 3 times”

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Posted 6 months ago

“Fair and quck to process claims.”

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Posted 6 months ago

“Great ins.paid for heart worm pills and flea and ticks pills to”

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Posted 6 months ago

“I was very pleased with the claim process. Very easy to submit a claim and it was processed fairly quickly.”

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Posted 6 months ago

“I am very satisfied with this service.”

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Posted 6 months ago

“$131 charge, 4.95 refund LOL what am I paying for monthly??”

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Posted 6 months ago

“The premiums are not inexpensive but the claim process is easy and we're money ahead so far”

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Posted 6 months ago

“So far very happy with the coverage. Claims have been processed quickly, transparently, and based on my understanding of my benefits--accurately. My latest coverage determination matched my math entirely, the only difference being I had not excluded the OSHA Fee.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 29,796 reviews