Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,648 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Pets Best is very efficient at processing claims. I was happy with my experience.”

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Posted 6 months ago

“We had a medical emergency for our pet that was quite expensive. Pets Best paid our claim. We are very pleased and happy we purchased the insurance.”

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Posted 6 months ago

“This company is great. They are professional and keep me updated with our claims progress. When I have a question they get back to me quickly.”

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Posted 6 months ago

“Pets Best has always be really quick in handling my pet’s claims. You have always be helpful when I have called and talked with a agent.”

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Posted 6 months ago

“Fast and efficient in granting my claim for a wellness visit.”

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Posted 6 months ago

“I really like how the claim filing is so easy and simple to follow. I love the communication between all of us.”

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Posted 6 months ago

“Very communicative during the claim process.”

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Posted 6 months ago

“Policy is easy to understand and reimbursement of covered costs is timely. They are good communicators.”

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Posted 6 months ago

“Much better experience than last time. It was easy to submit the claim and got reimbursed quickly. Greatly appreciated!”

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Posted 6 months ago

“I'm really impressed with their service and commitment. I would recommend them to everyone. My dog Libby needed emergency care and Pets Best was there for her.”

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Posted 6 months ago

“Beyond thankful for the quick help I received for my cats care”

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Posted 6 months ago

“The online claim process is easy to use and the payments are quickly paid. I highly recommend using them for your wellness claims.”

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Posted 6 months ago

“Pets Best has been great except for one claim. During Covid I could not get my dogs teeth cleaned within 12 months because I could mot get an appt. We went in at 15 months or so and he needed teeth pulled. Pets denied the claim for this because they said it was longer than 13 months. The Vet wrote a letter actually 2 as did I explaining the situation but the claim was still denied. Other than that Pets Best has been great. Easy to file a claim and quick reimbursement. Sadly, I had to put my sweet dog to sleep yesterday but if I get another dog ever I would use Pets Best”

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Posted 6 months ago

“The coverage and payments were always on point and I was always happy. Claims can take awhile to get paid out, usually 3-4 weeks, but I believe it’s worth the wait for the excellent coverage”

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Posted 6 months ago

“We've been moderately satisfied. At first, we had both wellness and emergency coverage for our 4 cats and 1 dog. But it took two years worth of cycles to really conclude that the wellness insurance was not paying off -- their reimbursement for vaccines, etc. is just too low. So we were paying more for insurance than we were getting back. The claim submittal process and portal is easy to use. Customer service is good.”

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Posted 6 months ago

“Will be a 5 if they cover more pet care if needed. I have to be honest, they reimbursed me $270 out of $500 already which is really good! 5 stars if I don't have to pay $100+/ month for 12 months and still have some coverage!”

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Posted 6 months ago

“Pets Best has denied things that should have been covered. I am in the medical profession and I am certain the were not preexisting issues as Pets Best stated. It was frustrating to say the least.”

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Posted 6 months ago

“Pets Best has been a great option to ensure my pet pets get to care they need. Pets Best keeps me well informed about changes such as premium increases and updates about the status of my claims. As far as coverage goes, I’ve been very satisfied. The one recommendation is having a running total of deductible paid on the website/app. Thankful for the coverage.”

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Posted 6 months ago

“Pets best insurance I have for many years on all my dogs Always payed quickly on the claims and never had issues I have and would pets best.”

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Posted 6 months ago

“Very happy with Pets Best Pet Insurance !!!”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 33,648 reviews