Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,642 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pros: Affordable fee. User friendly app. Free chat with vet tech. Cons: Claim/payments processing time No live chat customer service available”

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Posted 6 months ago

“Fees are reasonable and claims are processed quickly.”

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Posted 6 months ago

“Overall great but I keep getting emails requesting proof of payment even when the representative I have talked to said they received it.”

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Posted 6 months ago

“I faxed my Claim from the Vet and the next day,I got a Respond from Best Pet,really professional handeld.”

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Posted 6 months ago

“Long delays, denied claims, app doesn’t work…very unhappy I have insurance with you. Looking for a company that doesn’t cheat its customers.”

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Posted 6 months ago

“So happy I got insurance for my frenchie. Very happy with pets best”

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Posted 6 months ago

“Pets Best Pet Insurance has a very user friendly process to submit a pets bill(s). Always a quick process, determination, and payment 😊”

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Posted 6 months ago

“PetsBest has come to the rescue twice for our precious golden boy. Surgeries and illness are hard to manage financially when they are unexpected, and we are very thankful to have such great pet insurance. The super quick response is also greatly appreciated!”

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Posted 6 months ago

“First claim, all things covered in accordance with my plan. ;)”

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Posted 6 months ago

“Excellent claim service....”

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Posted 6 months ago

“Quick turnaround. Good explanations”

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Posted 6 months ago

“Limited coverage for wellness services repayment is inadequate.”

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Posted 6 months ago

“It’s great!!”

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Posted 6 months ago

“They are sincere in every case.”

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Posted 6 months ago

“While I am happy to have insurance for my pet, I am not happy that the rate goes up every year.”

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Posted 6 months ago

“Their turnaround time on claims is usually good and their customer service reps are typically courteous and helpful but their documentation requirements are too strict. Plus, you can't view the documents you submitted on their website after the fact and their reps can't explain why!”

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Posted 6 months ago

“I purchased my German Sheperd "Pets Best" insurance, shopped around had no idea which company to go with. This covered 21,775 of a 22,500 bill!!!!!! This is better than my Company's insurace carries on me! I am the CEO! This Monday I will sign my new dog up, while he is a rescue This company is GREAT!”

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Posted 6 months ago

“We’ve used Pets Best for several years now, primarily with our 2 Cavalier King Charles dogs. Unfortunately, they’ve had several illnesses, which are expensive to diagnose and treat. Pets Best has really been a HUGE help. The process is simple to submit a claim. Occasionally, they may have a large backlog and takes a bit longer to close a claim. Most of the time, it’s with a week or so. We will continue to use now and with future pets.”

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Posted 6 months ago

“Best service and fast”

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Posted 6 months ago

“I have the wellness and illness insurance for both of my pets. The claims are always timely and accurate”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 30,642 reviews