Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,796 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,796 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“I'm waiting on a claim to be processed right now, but other claims were taken care of quickly and efficiently. I'd recommend Pets Best to anyone wanting reliable, dependable insurance for their fur baby”

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Posted 6 months ago

“I have tried several pet insurance companies and, so far, I feel that Pet's Best has handled things the best. I do pay for almost the highest in close plan and lowest deductible, but they seem to be reimbursing me fairly as long as my vet approves it. I heard that the only insurance that would consistently approve things as long as your vet approved it was Trupanion - but I don't like their structure. (They use a complex system that makes it hard to decide what might happen in the future in terms of your pet's illnesses.)”

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Posted 6 months ago

“A 495.00 bill for a well checkup plus annual vaccinations and you cover 95.00 company stinks! And if I could I would search out another pet insurance company!”

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Posted 6 months ago

“I have two French bulldogs and pets best was there when I need it, both dogs had hind leg surgery and the claims were paid out in a timely manner.”

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Posted 6 months ago

“Processing was quick and the receipts were accepted”

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Posted 6 months ago

“The insurance is easy to use.”

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Posted 6 months ago

“Very quick turnaround on both our pets wellnes claims and the refund was recieved via bank deposit by the end of the following week.”

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Posted 6 months ago

“Very pleased with ease of filing claims. Response time has been good.”

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Posted 6 months ago

“5/10/25 - First time submission since I chose Pets Best. Timeliness was a big issue. Submitted original claim, told it was unreadable and consequently mailed out documents. Called every week as there was no action. Was told it took 3 weeks to receive and process to my account. Waited 3 weeks only to find out my claim was closed. Submitted claim again and waited for my vet to submit more documents. Finally claim was processed and my payment. Never had this issue with timeliness with my previous pet insurance. Audrey Singleton, Policy #119072301, Claim #9632983”

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Posted 6 months ago

“You dont cover anything! this is a racket and a waste of money! Spend it on you pets! not insurance that pays for nothing. You need to authorize more expensive proceedures prior to the surgery. This way no one will be surprised when they think you are going to cover 90% when infact you DO NOT! You should be in jail for fraud!”

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Posted 6 months ago

“Pets Best is AMAZING & very easy to use.Food to know my boy is insured for the unexpected.”

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Posted 6 months ago

“Reasonable pet insurance, great cutomer service and quick reimbursement.”

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Posted 6 months ago

“Our dog has gotten himself into lots of trouble - broken bones, digestive issues from eating things, parasites, you name it. We have spent thousands on his medical bills for his accidents. A fraction of our payments have been recovered via pets best. However, their annual fees are so incredibly high, it hasn’t yet paid off for us. When speaking with a pets best representative this year about whether to continue our policy, she suggested that if we didn’t continue our plan, our dog’s prior accidents (broken bones, stitches, digestive issues, etc) would be considered preexisting conditions in any future plan. Absolutely unbelievable and such a scummy way to run a business. I would definitely shop around. I have no loyalty to this company after 4+ years.”

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Posted 6 months ago

“you want a review and have not "reviewed" my claims yet!”

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Posted 6 months ago

“I have had my pet insurance with pets best for the past 5 years. I have never had any issues, all questions have been addressed bu some of the nicest people. When your stressed over your pet, getting to deal with very carring, knowledgeable people it makes everything 100% better! I have heard not such good things about other insurances, I would not have any other company!”

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Posted 6 months ago

“Low coverage and high premium. Dog had an accident and needed dental care. My premium then DOUBLED. Had this for about a year and I didn’t do the math but I think I payed in more than I got out. I genuinely would not recommend.”

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Posted 6 months ago

“It takes too long to review and pay the claims.”

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Posted 6 months ago

“after having our dog mauled by a bear, thankfully she survived and another dog had knee surgery and then bladder cancer that she did not survive, we did not have pet insurance on either one, When we rescued our current puppy I made sure we had Pet Insurance for him. I love that we have 2 coverages, one for wellness and another for emergencies. Pet Best Insurance is user friendly, responds quickly and has great explanations about my coverage. I recommend this business, you will not be disappointed!!”

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Posted 6 months ago

“Working with Pets Best is convenient and easy. They truly help.”

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Posted 6 months ago

“Most of the time I have good results. Once in awhile they want info you don't have because it doesn't exit”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 29,796 reviews