Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,648 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“Easy to work with and a very fast turnaround time on reimbursement.”

Helpful Report

Posted 6 months ago

“Expensive”

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Posted 6 months ago

“Easy and quick”

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Posted 6 months ago

“I have been very happy with Pets Best coverage. Slightly expensive each month, compared to what the ins coverage started out as. But overall very happy with the coverage.”

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Posted 6 months ago

“I could write a novel about this company. I had searched for best pet insurance 2025 and they were "rated" the best. I think I was duped with that search. Their FAQ's state 5-7 days for reimbursement. It took 3 claim filings and 9 weeks to get paid, and a threat to sue. I never was "assigned" an adjuster. Customer service told me 10-25 business days. Supervisors are more helpful but do not return calls. FYI-they request all vet records for 18 months prior to an ER visit claim. Customer service does not tell you that. I finally got reimbursed on Monday, claim was Jan. 29, 2026. I HIGHLY suggest reading the reviews on Google and Redit before considering this company. I wish I had! I am stuck with them now since it is a pre-existing condition, I cannot change. I expect a giant rate increase at renewal. You are better off with a Care account or large amount on CC. Thank you!”

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Posted 6 months ago

“We've been customers of Pets Best for 12 years now. Over the years we have had some minor claims, but most recently our dog was diagnosed with 2 different types of cancer. Our dog is family and therefore we treat her with the same respect and care that we would any family member. She is currently being treated for both cancers and handling it really well. If it hadn't been for the coverage Pets Best provides and the speed with which they review claims and issue reimbursement, I don't know we could afford to treat our baby. We have always strived to giver her her best life.”

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Posted 6 months ago

“I am very happy with pets best. they pay the claims quickly. the best part it goes right into my bank account. if you have any questions regarding a claim they take care of all your questions right away.”

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Posted 6 months ago

“Great experience with Pets Best Pet Health Insurance. Claims are processed quickly, coverage is reliable, and customer service is always helpful and responsive. Gives real peace of mind knowing my pet is protected. Highly recommend!”

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Posted 6 months ago

“Problem with Pets Best they’ve always been there for me and they’re great at customer service I give them a five star”

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Posted 6 months ago

“Premium is reasonable and comparable, filing claims is easy online and reimbursed is quick and deposited directly into our account l”

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Posted 6 months ago

“Not one single issue so far. Love pets best.”

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Posted 6 months ago

“Poor service, constantly, can't get into the website. Support person said sorry, i've done everything I can for you and left it at that. I have to submit a claims by email. Most times takes them over a month to process a claim. Previous insurance processed within two weeks.”

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Posted 6 months ago

“After going through so many comparisons we landed on pets best and we couldn't be happier. They are responsive and quick on claims.”

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Posted 6 months ago

“Pets Best is the best pet insurance I could have enrolled my dog in. Their claim process is so easy and fast. I will recommend Pets Best to anyone looking to ensure their pet.”

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Posted 6 months ago

“Quick, well-organized, great communication, seems to do what they say they will. Great experience so far.”

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Posted 6 months ago

“First time submitting a claim. It take a while due to my older pet requiring medical history. I was easily able to obtain from my vet practice. Once submitted, my claim was reopened and within a couple weeks it was approved for what was covered.”

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Posted 6 months ago

“I am glad I had insurance on my dog. He had emergency surgery and I had my reimbursement in about ten deys”

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Posted 6 months ago

“We have been and were very pleased with our longtime policies for our beloved girls, both felines, both now departed, and will not hesitate to check out Pets Best for any future members of the family! Thank you, Pets Best, for helping us as you did! Sincerely, K & E”

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Posted 6 months ago

“I've been very happy with Pets Best. Reimbursements usually pretty quickly from a couple of days to about a month for more complicated claims.”

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Posted 6 months ago

“The Pets Best website is intuitive as a portal for claims. It couldn’t be any easier.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 33,648 reviews