Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,022 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i am still waiting for my reinbursment from jan. 2026”

Helpful Report

Posted 6 months ago

“The people at Pet's Best really care! They make you and your pet feel important. Pet's Best has good coverage and is quick on processing claims.”

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Posted 6 months ago

“Claim process is very easy. This last claim was quickly processed”

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Posted 6 months ago

“First, took several days to send my claim due to the service not working. Then it took three weeks to get it approved. Still don’t have the money yet.”

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Posted 6 months ago

“I complete claims, and upload all of the medical records and the itemized bill. And I keep getting messages that they need the medical records even though I have uploaded my pets entire medical record. Slow to process claims nationwide was much better.”

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Posted 6 months ago

“I’ve had a great experience with Pets Best. Having insurance for my dog has given me so much peace of mind when making medical decisions, especially during stressful situations. Just be prepared to pay upfront and wait a few weeks (around three to four in my experience) for reimbursement, particularly on larger claims. That said, the claims process is very easy to submit. Overall, I’m really happy with the coverage and the support they provide.”

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Posted 6 months ago

“Coverage for well care is a very poor value. Few things are covered and reimbursements are nowhere close to the cost of the service. More importantly, they are categorizing new issues as pre-existing conditions and therefore not covered. Even with the vet writing letters to explain what is new they deny service coverage. Many of the claims take an extremely long time to process.”

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Posted 6 months ago

“Pets Best was timely, efficient and comprehensive! great customer service!”

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Posted 6 months ago

“Have not enjoyed my experience so far. There have been constant issues with the app. When i had to submit a claim for a routine wellness check and a minor injury to my dogs claw, they both took two weeks before any notifications were sent to indicate the claims were being processed. The whole process took about a month to get any reimbursement notification. It has not been the smoothest process so far. Customer reps have been very nice so that's why i gave it two stars. But this has been an arduous task for some”

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Posted 6 months ago

“Always helpful and prompt in payment.”

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Posted 6 months ago

“I was wondering how difficult it would be to put in a claim. But to my surprise it was so easy! Thank you Pets Best!!!”

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Posted 6 months ago

“Not bad, but policies have become very pricy. Turnaround times on claims sometimes lag.”

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Posted 6 months ago

“Pets Best has been so wonderful to have. We have had it for the past 5 years. They have been so easy to work with. Easy to submit claims and quick to pay. Thank you for being so great!”

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Posted 6 months ago

“I read that others have had issues with claim pay outs but I had a very smooth experience. Payment arrived days from filing with good communication along the way. Maybe things are improving? Hope so.”

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Posted 6 months ago

“I could not be more pleased or impressed with Pets Best! The ease of filing a claim is wonderful! I did it in my phone in a few minutes. They processed my claim in a very short period of time and th funds were deposited directly into my account! I wouldn’t be without pet insurance and I wouldn’t have it with any other company!”

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Posted 6 months ago

“I’ve had a great experience with Pets Best so far. Signing up was simple, and they provided clear, straightforward information about what each plan covers and what isn’t included. Their app is easy to navigate, which makes submitting claims quick and stress‑free. I’ve also been impressed with how fast they process claims — much faster than I expected. For the level of coverage they offer, the pricing is relatively affordable, especially for full coverage. Overall, I feel confident and well‑supported with Pets Best.”

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Posted 6 months ago

“It's always quick and easy to submit claims to PetsBest, with their benefits highly organized and explained - they've been great to work with and would highly recommend!”

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Posted 6 months ago

“I have only had Pets Best for 6 months and the ease of submitting claims and getting reimbursed has been super easy. I recommend Pets Best health insurance for anyone seeking quality and quick turn arounds on claims!”

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Posted 6 months ago

“Pets Best has been and continues to be the most efficient pet insurance we have ever dealt with over 20 years of having pets. If there was a higher rating they would certainly earned it!!”

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Posted 6 months ago

“Everything is easy fast and professional.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 33,022 reviews