Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,796 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,796 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to file claim”

Helpful Report

Posted 6 months ago

“Quick response to claims, great coverage and the portal for access to info is easy.”

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Posted 6 months ago

“Pets Best has been okay for us as a family. We take our dog to the vet for wellness and had a dental removal that we paid for up front and they mostly covered on the back end. Recently, our dog was diagnosed with low thyroid levels, which is covered by this insurance. We have to pay for it up front though and wait for the company to let us know what they cover. The explanation of benefits is not simple enough to understand and so I just wait for the reimbursement/payment and compare it to the EOB. The thing that I detested this year was a $50 dollar a month jump in cost for coverage. There was not a good explanation as to why the price rose so much so quickly.”

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Posted 6 months ago

“I purchased Pets Best insurance with the wellness add on for my dog. It was the best decision for me and my dog. Each year the insurance covers many vaccinations and other treatments. The claim process is simple. The claims are quickly reviewed and deposited to my account online. I would reccomend, if you have a pet to give great consideration and to obtain this insurance.”

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Posted 6 months ago

“Claim was processed and refund amounts were deposited within 5 business days. I am happy with the benefits Pets Best has provided me over the last 3 years.”

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Posted 6 months ago

“My claim was processed in a week, and the submission process through the app was very easy and quick!”

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Posted 6 months ago

“Pets Best has been very easy to deal with so far in my experience with them. The claims have been processed in a timely manner and credits appear in my account soon after. I am happy with Pets Best so far!”

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Posted 6 months ago

“As a pet owner and “dog mom” to many, I highly encourage pet insurance & Petsbest to all of my family, friends and anyone that seeks advise or experiences. Pre-existing conditions are unfortunately still a thing and rules out a lot for some dogs but dogs that do not have any history of illness or issues, it has been a godsend to saving their lives, extending their lives and providing my heart with knowing together Petsbest and I did everything we could to provide the best medical treatment for my pets. I’ve insured a puppy on up to my senior dogs and unfortunately experienced major illnesses and still perfectly healthy pets. Without a doubt, my pets have benefited vastly from having Petsbest by my side to care for them. Do your pet and family a favor by investing in this insurance. The app is easy to use and the plans are extremely easy to adjust to any budget with wide deductible & coverage options. Petsbest was there for me to cover major, sudden surgeries for a puppy; a sudden brain tumor for a senior pet of mine, years after having coverage that further assisted in radiation treatments and more. They were also there for my dogs through elderly years and having arthritic pain as they aged. I’m thankful Petsbest has been around for years to help me give my dogs the best quality of life possible. I hope you consider Petsbest insurance for your pets, the way my family and I have for ours.”

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Posted 6 months ago

“I spend a lot of money on my three dogs. I have been sending in my claims so I can reimbursed. I have used Vetco. They gave me a receipt that is itemized, and the claims keeps getting rejected. Why am I spending money each month to get rejected? The purpose for me getting insurance for my three pets was to get reimbursed when I take my pets to the vet. I am looking for other insurance companies so I can switch. Also, I have been telling friends and family members about the terrible service I have been receiving.”

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Posted 6 months ago

“Excellent service. Prompt payments. Very easy to work with. Highly recommend:)”

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Posted 6 months ago

“I have had Pets Best Insurance for my dogs for decades. Their Wellness Ryder helps with basic pet needs. When the catistrophic conditions unfortunately occur, Pets Best Insurance is amazing at helping with the extravagant medical bills.”

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Posted 6 months ago

“It is terrible. They do not rimbuse like any of the other pet insurance companies. That is why the cost is less the others. I chect wi 5 companies and they all reimbursement by iindustry standards. Don’t use them they rip of customers”

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Posted 6 months ago

“I have submitted several claims for our golden doodle in the last couple of years..Pets Best has always covered them and in a timely manner!! So glad we have the insurance for our Oakleys..🐾”

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Posted 6 months ago

“Very slow and honestly my paperwork says they cover 150 for spay and they only paid 128. App is garbage, crashes constantly or does the spinning circle and you have to relogin on every screen. I finally just started using web page.”

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Posted 6 months ago

“Have had over 3 years and Pet's Best is great. Claims online so easy and they reimbursement in a timely fashion.”

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Posted 6 months ago

“Process my claims quickly and fairly.”

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Posted 6 months ago

“I have tried to call, chat. I cannot get an answer about my claim April 15 # 9717518. It tells me on the app that a check was sent. I do not have it yet. I spoke to your agent and the check was sent April 28. I will call back in 1 week If I have not recieved it. She says the check is only good for 14 days. Good to know. Agent was very informative.”

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Posted 6 months ago

“I started using Pets Best in 2024 and it’s been wonderful. Premiums are reasonable, claims are handled quickly, customer service is responsive. Highly recommend!”

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Posted 6 months ago

“Excellent insurance. Clear description of benefits and fast processing. Easy to submit bills through the website. Overall, a great return on my investment in my dog's health!”

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Posted 6 months ago

“There’s just so much stuff now covered on normal visits and on even bigger visits like getting your pet neutered.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 29,796 reviews