Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,022 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think the insurance is really good and affordable. I've never had an issue filing or checking on a claim, very user friendly. My one issue is their reimbursement time takes a month or more to get back.”

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Posted 6 months ago

“They are a good company. They sometimes take awhile to process my insurance coverage but that may be due to the veterinarian office. I wish they had more covered services. It takes a while to get past my deductible. I get my cat's nails trimmed at least 6 times per year, so that's $240 that is not covered by insurance.”

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Posted 6 months ago

“The coverage is good and fair, but it took almost a month to get the claim paid. That seemed unreasonable to me.”

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Posted 6 months ago

“Rates got up every year even when you don’t even use the insurance. When you use the insurance it takes over a month to finally get it approved for payment. Becoming more and more frustrated with Pets Best. Had it for 7 years and hardly have to use it. I should’ve just started a savings account instead of insurance for the pets.”

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Posted 6 months ago

“Pets Best has been a great insurance for my dog! The claim submission process is easy and claims are processed in a timely manner. Anytime I had to call them, the team was great to work with.”

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Posted 6 months ago

“The best insurance for pets, i have been with petsbest for many years and i highly recommend them, very satisfied customer.”

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Posted 6 months ago

“Best rates and fast claim turn around times.”

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Posted 6 months ago

“Fast and great insurance for my pets. I would highly recommend”

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Posted 6 months ago

“HIGHLY RECOMMEND Pets Best !! No issues at all and have had alot of claims.”

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Posted 6 months ago

“takes a very long time to be reimbursed”

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Posted 6 months ago

“My little dog was passing blood for two days. We ended up going to an emergency clinic. They covered $860 out of $1450. The paperwork on the phone was easy to complete. I didn't have to jump through loops. Directly deposited to my back account. First time I've used it. I am very pleased with the coverage.”

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Posted 6 months ago

“Pet’s Best has been a great source of information when calling about your pet.”

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Posted 6 months ago

“Have petbest for 7 years. Very happy with their help.”

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Posted 6 months ago

“Premiums seem to be increasing fairly dramatically even though I don't submit many claims. Claim website - Was down for weeks to upload a claim on both site and app. When emailing, didn't feel it was dont in a timely manner”

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Posted 6 months ago

“I've had PB for years, never had any issues getting things accomplished until last fall. Since then it feels like everything has gone downhill. I'm disappointed and will no longer be recommending them.”

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Posted 6 months ago

“Pets best makes everything easy!”

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Posted 6 months ago

“Best Health Insurance I found been using them for last 5 years worth every penny”

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Posted 6 months ago

“I have been nothing but pleased with Pets Best. This is my first experience having pet health insurance, so I have no basis for comparison, but Pets Best has been great so far! It REALLY brings piece of mind having pet health insurance for my beloved family member.”

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Posted 6 months ago

“Great service”

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Posted 6 months ago

“Company takes a long time to reimburse you. Reimbursement for medical bills do not even pay half of our medical bills. Not realistic Coverage for the amount paid monthly.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 33,022 reviews