Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,796 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,796 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pet's Best is eady to use and quick, too!”

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Posted 6 months ago

“Easy to communicate, quick claims reimbursement .”

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Posted 6 months ago

“While the plan offers the coverage, copay and deductible I needed the amount of time it takes for claims to be reviewed and paid is significantly longer than other providers I have had in the past. It results in my having to move money around to pay credit cards (to not incur interest) which is an ongoing issue every time I submit a claim. Other providers reimburse with a week or 2 at the latest but Pets Best consistently takes 4-6 weeks to reimburse claims. Also this survey asks questions regarding "delivery" items which doesn't seem applicable. You may want to review the optional survey questions.”

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Posted 6 months ago

“As read in several blogs and previous reviews from other persons, my first claim was denied based on that the condition "existed before the policy enter into effect"”

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Posted 6 months ago

“The best insurance!. Claims are processed very quickly”

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Posted 6 months ago

“Fair and great insurance! Always pays on time.”

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Posted 6 months ago

“On the plus side, good coverage and prompt claims processing. Unfortunately, two out three claims in the past six months were not fully processed. Whole invoices and receipts were missed. This seems to require a review or appeal process, which seems to take much longer.”

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Posted 6 months ago

“Very responsive to claims.”

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Posted 6 months ago

“I have been very pleased with the response of Pets Best. I had 3 yrs of claims to submit and the service has been very responsive.”

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Posted 7 months ago

Hi Rocky, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 6 months ago

“Remember: dog insurance is never for regular vet visits. It's useful when an emergency happens. I chose Pets Best when I rescued my dog. A year later, he was hit by a car. The first vet that saw him told me it would cost too much to care for him, and I should put him down. I said: I pay insurance for this. Do any exams you need. I asked to be transferred to a different hospital, and after x-rays, CT scans, surgeries, and PT sessions, my dog had a full recovery, and I'm so glad I never listened to that first vet. Thanks to Pets Best, I was able to provide the best care for my dog and manage financially, with its great refund policy. I didn't need to wait long before I got a refund directly to my account.”

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Posted 7 months ago

Hi Livia, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! We hope your fur baby continues to make the most of their recovery! - KC

Posted 6 months ago

“Very easy to use”

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Posted 7 months ago

“Excellent to work with. Claims are easy to file and payments are prompt.”

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Posted 7 months ago

“We have been with Pets Best for several years. Filing claims on line is easy. Refunds are processed timely. I can always talk to someone in Customer Service when necessary. They are aways pleasant and knowledgable. Pets Best Pet Insurance is the BEST!”

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Posted 7 months ago

Hi Georgina, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 6 months ago

“Excellent, fast claim processing!”

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Posted 7 months ago

“Great service.”

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Posted 7 months ago

“Quick turn around on claims. Courteous staff. Understanding billing policies. Overall satisfied with this company.”

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Posted 7 months ago

“Best insurance for you pet”

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Posted 7 months ago

“We've had Pets Best for our dogs for many years now and we are so grateful for their outstanding customer service. Sadly, we have had to cancel a few plans when our beloved pooches passed on and each time the representative has been so caring and kind. It's made what would be a terrible chore into a silver lining knowing that there are considerate, loving people in this world. The claims process has seemed to improve recently, too. The most recent claim for an accident was completed very quickly - thank you!”

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Posted 7 months ago

Hi Sara, thank you so much for sharing your positive feedback with us, we are glad to have been able to be there when you needed us most. We’re so sorry to hear of the loss of your pet as we understand that losing a pet is like losing a family member. We send our deepest condolences. - KC

Posted 6 months ago

“Thank you for the quick turn around on claims!”

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Posted 7 months ago

“Reasonable monthly rate for the coverage they provide. They have a very fast turnaround when submitting claims and the app makes it surprisingly easy to submit claims and the documentation required for the claims”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 29,796 reviews