Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,335 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,335 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been a customer for the last three years. While my payments are taken on time every month, it seems that the wait time to get claims processed is taking longer and longer. It would be helpful if claims were processed in a timely fashion. Other than that, I have no complaints.”

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Posted 6 months ago

“I've had Pets Best insurance for several years. In the beginning, we rarely needed to use it because our dog was healthy. As she's gotten older, we've started submitting more claims for injuries and illnesses. Their app and claims submission system are user-friendly and efficient. We've never had issues with her claims, and reimbursements are typically processed quickly. I would have given five stars, but the claims processing timeline can be inconsistent. Some claims are processed within 48 hours, while others take up to a month, with no identifiable reason for the delay.”

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Posted 6 months ago

“I love Pets Best as a pet insurance. I have recommended your site to many! I am sad you app doesn’t work!”

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Posted 6 months ago

“The staff was friendly when I called and the claim was paid quickly.”

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Posted 6 months ago

“Pets Best has processed my claims without a hitch. Filing for insurance reimbursement can be a drawn-out, laborious process. Not with Pets Best. They make the process easy and respond positively. They also communicate well as the process proceeds. I am glad I have Pets Best insurance!”

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Posted 6 months ago

“Very expensive, even with the bundle discount I get with my insurance company. Literally takes days to get a claim completed and EVERY time there are fees not paid on the Wellness Plan and the explanation is it has already been paid - this time it was a vaccine and it was OVER a year since the last one so it was "within the benefit year" and the other vaccines he had were covered. Wellness plan is not worth the price paid.”

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Posted 6 months ago

“My reimbursement was fast, fair and easy!”

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Posted 6 months ago

“I like Pets Best but it is so expensive, and they take a while to refund you. And their co pay is high. I struggle with affording it. I am thankful when I do get some money back.”

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Posted 6 months ago

“We've had Pets Best healeth insurance covering our French Bulldog since she was a pup, 6 years ago. Prior to last month, weve had only 1 claim for a surgery for a growth on her ear. Reimbursement (minus the deductible and co-pay) was paid in a very timely manner. Unfortunately, last month a large tumor was discovered that was affecting her breathing. The vet bills and hospital bills for a 3 night stay were sizable. The claims were processed and reimbursement was arranged, again, minus the deductible and co-pays, in a timely manner. If we would decide to get another dog, we would definitely have Pets Best insurance covering them.”

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Posted 6 months ago

“Both my claims were denied stating they needed more information from my vet but did not state what information was needed so I could talk to my vet about it. I will most likely seek pet insurance from a different carrier.”

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Posted 6 months ago

“I have been very pleased with Pets Best action on reimbursement. My only complaint is that sometimes there are time delays which are a bit frustrating.”

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Posted 6 months ago

“Disappointing to pay $50 a month, almost double my deductible during one emergency visit and only receive a reimbursement of $30. I’d be better off putting that monthly premium in a savings account.”

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Posted 6 months ago

“Purchasing pet insurance for my dog when she was young was the best thing I’ve ever done. She is now eight years old and has had a number of medical issues in the past year. Pet’s Best is typically very quick with reimbursements and we have definitely gotten our moneys worth, even with the increase in premiums that went into effect on July 1. They even reimbursed for a couple things I did not expect would be covered. Highly recommend!”

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Posted 6 months ago

“I waited over 30 days to be reimbursed for medications my dog takes every month. I was told they were waiting for vet records, which has been on file for months. This same message happens every month and delays reimbursement.”

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Posted 6 months ago

“I can no longer login my account. The message is I'm logging in from a new device, I am not. A link is sent to verify that expires in 10 minutes, I click on it immediately and the message is the link is invalid or expired. Thanks for taking away account access. Need to view claims. One approved and one denied. So far, not a happy customer.”

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Posted 6 months ago

“I just renewed my policy with PetsBest for my 11 year old Maltese. My claims have been processed quickly and I'm very pleased the service. Also kind and friendly on the phone. Overall a great experience. Thank you.”

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Posted 6 months ago

“My lab needed surgery for an obstruction for swallowing a rock and was initially treated at an emergency vet prior to the surgery the morning after. Submitted all documentation online and was reimbursed in about 3 wks. Very smooth process as we did everything online”

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Posted 6 months ago

“I was so surprised how fast my claim was processed. I am referring your company to a family member who get a new pet.”

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Posted 6 months ago

“So far I am loving this service for my dog.”

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Posted 6 months ago

“Works well! Paid up to the deductible and got sent a check. No hassle to get the reimbursement.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 31,335 reviews