Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,648 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“The claim process was easy and straightforward. The online system made it fast. The refund was directly deposited into my preferred account. Overall, I give it a thumbs up, maybe two.”

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Posted 6 months ago

“Spend all this money & do not feel like anything is covered”

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Posted 6 months ago

“I filed a claim recently and heard back within 2 weeks that my claim was accepted. I was pleased with the outcome!”

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Posted 6 months ago

“The app is a joke. It’s lacks crucial information about your deductible and overall information just about your plan. The company itself isn’t consistent in its claims processing and it’s ridiculous to have to wait over 30 days for an answer. I wish I had gone with a different more transparent company.”

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Posted 6 months ago

“I’ve had a wonderful experience with Pets Best. They have consistently processed my claims without any issues. The process is incredibly easy and straightforward, and the reimbursement turnaround time is exactly what you’d expect. Reliable and professional!”

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Posted 6 months ago

“Paid in a very timely manner. No problems at all”

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Posted 6 months ago

“Always keeps their word and quick to respond. Thanks.”

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Posted 6 months ago

“my first time with pet insurance and I had a hard time selecting which company for my puppy! After careful comparisons, I decided to go with Pets Best due to the reviews and information as to what they cover ect. as all are fairly comparible cost wise but the customer service is wonderful. They took time with me on the phone to explain in detail how it all works and each time I have needed to call them, I am met with a very curteous and helpful representative. Their claim time is not as quickly as I had hoped it to be, but that's ok with me, I know they have many claims to process. I will keep my pets insurance with this company when my renewal takes place”

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Posted 6 months ago

“We have been very pleased each time we’ve had to file a claim. The documentation process is easy and the claims are handled in a timely fashion. I wish they would pre authorize but we’ve been fortunate to not have an issue getting reimbursed based on policy.”

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Posted 6 months ago

“I've used Pets Best for years and with multiple dogs. I've always had a great experience and continue to with their services and reimbursement. It's a shame that premiums have increased so significantly in the last couple of years. Their mobile app is also essentially a shell and you can't do much in it. It usually reroutes you to the website anyways. It's like they just stopped working on the app in the last few years.”

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Posted 6 months ago

“Sure is a lot easier than regular health insurance. Claims were filed online, they let you know when it's being processed, and drops the $ into your checking account (or sends a check, if that's your choice). The one thing they need to do -quickly - is to upgrade their phone system. I initially tried for several days to contact them by phone and was put on hold with a wait time of 50-60 minutes. The on day I managed to get thru at a slighly less waiting period, the rep was fine, knowledgeable and courteous, and helped with several questions that weren't answered in their online FAQ. I'm sure the company loses several potential customers because of their unacceptable phone system. There is no way to commuincate via email that I could find. Other than that, highly recommended.”

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Posted 6 months ago

“I cannot say enough great things about pets best insurance! We've had our new puppy for about four months and we had to use our insurance for toxic THC poisoning after a visit to our local park are reimbursement was fast and easy and the best part is we never had to question whether or not we could afford care because we knew the insurance would cover it. If you have a pet, don't skip pet insurance! It's the first pet we've ever had it for and I'll never not have it again.”

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Posted 6 months ago

“Love it. Glad I enrolled.”

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Posted 6 months ago

“Claims are easy to submit and they are processed quickly. Full urgent care bill paid (minus deductible). Very pleased with the service!”

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Posted 6 months ago

“Pets best is very responsive to claims. They process them quickly and explain the coverage, deductibles and other items well”

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Posted 6 months ago

“This insurance works well but if your pet gets older you might have to upgrade it and pay more.”

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Posted 6 months ago

“I've had a very good experience - quick turn around and no efforts to play games with claim. I was surprised after recommending Pets Best to friends to find out that the company was defining commonly treated and curable ailments as prior conditions. Seems inconsistent with my experience - but has been reported by others”

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Posted 6 months ago

“I have honestly never had an issue submitting a claim. Sometimes they go past the normal 30 days review time but you always get an email with an apology and sometimes thats because they are waiting on your veterinarians office for more information anyways. They have always been super fair on what they are covering and what they don't cover and the claims process is super user friendly. I highly recomend Pets best to everyone I meet but i didnt give 5 stars just because it seems like every year my policy gets more and more expensive as my dogs age which i don't doubt that would happen with any other insurance company anyways.”

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Posted 6 months ago

“Pets Best is a good pets insurance. I like especially their prompt responses to my claims.”

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Posted 6 months ago

“The wait time is extra long when filing a claim for a response.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 33,648 reviews