Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,334 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,334 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“The best! So grateful to have petsbest covering both my pets, well I don’t want anything to go wrong with them. I feel more confident taking them in if there’s a concern going on knowing I have coverage.”

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Posted 6 months ago

“Pet insurance has become more of a racket then US Healthcare. With what they won't cover or require before covering and the cost inflation to almost double of what I started, it is no longer worth the value. I cant imagine having to pay for the extra coverage for the to cover certain medicine or procedures when the payout would still be less then what is charged.”

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Posted 6 months ago

“Overall good. Turn around time is lengthy.”

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Posted 6 months ago

“I just starting submitting claims because wmi wanted to reach my deductible first. I like the fact they give a status at each stage of the processing of the claims.”

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Posted 6 months ago

“Health insurance is great. But when they approve a claim it takes them forever to pay it. Other that I would recommend it to animal owners.”

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Posted 6 months ago

“My 3 Golden Retrievers have all been covered by Pet's best for several years. Claims are paid reasonably timely and the EOB is clear.”

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Posted 6 months ago

“Excellent coverage and easy processing.”

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Posted 6 months ago

“Unfortunately I had to take Charlie to the emergency vet. He had a virus that attacked his liver. I had to pay $8000.00 up front. They were unable to save him. I was not pleased on how long it took to get a reimbursement.”

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Posted 6 months ago

“My first claim was the easiest to file. I got more back than I thought I would they were very thorough. They explained everything with the PDF that came back as an explanation of coverage and reimbursement. Very very happy with all that happened and will continue being a happy customer.”

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Posted 6 months ago

“Process Claims Quickly”

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Posted 6 months ago

“Overall pet insurance is expensive and veteranary care is expensive. My own problem with Pets Best is that there is an annual $1,000 deductible, and by the time I have finally met that deductible after 10 1/2 months of paying here and there for vet service, it's time for the annual $1,000 deductible again!”

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Posted 6 months ago

“I was referred to Pets Best by antoher dog owner and have been a member since I got my maltipoo over 3 years ago. Unfortunately, he has had some illnesses and knee surgery so I have had to sumbit different claims over the years and have had no issues in being reimbursed. Pets Best makes the process easy and provides updates as needed. I have referred other dog owners to Pets Best and will continue to do so. Thank you Pets Best for offering me the peace of mind if/when my dogs get sick.”

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Posted 6 months ago

“Good insurance, helped me save money on my cat :)”

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Posted 6 months ago

“I have used Pets Best Pet Insurance for over 5 years now. I have been very pleased with the communication and response time for reimbursement from Pets Best. There were only several times when I had to wait for the explanation of benefits along with their response to claims. Great insurance company.”

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Posted 6 months ago

“Always helpful and excellent customer service! I definitely would recommend Pets Best to everyone!”

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Posted 6 months ago

“My interaction with all of the customer service representatives has been awesome! The issue I had was with claims, as I had to call a couple of times to explain that Pets Best already had all records, and that the claim I submitted was for a one time visit, and so Pets Best had that, along with her previous records from her regular vet already. And then, in an email, it made it seem like since my initial claim was closed that I could make a new one, and attach the records, and it would be expedited. However, that did not seem to be, as the customer service representative said I should have just emailed and explained the records belonged to the closed claim. Either way, it did not go faster, as it was stuck on waiting for medical records for quite awhile. I am appreciative that it was eventually processed and approved, and I will be receiving a refund. However my claim was initially submitted July 31st, and then again mid August, and then processed and approved September 10th. While overall the turn around time was not too bad, I think it was just concerning that I had to keep calling to explain that no other records would be collected/sent, that Pets Best already has all records possible. Oh, another thing... It would be nice to be able to use the Chat feature. Every time I try, it tells me to call in, that no representatives are available to chat. I have had Pets Best since April, and this is the message I receive every time. Thank you everyone for your kindness though!”

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Posted 6 months ago

“Customer service was great to help me answer questions about my claim!”

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Posted 6 months ago

“Spoke to representative”

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Posted 6 months ago

“I was always skeptical of having pet insurance, but I decided to join Pets Best a little over five years ago. It was the best choice I ever made. My dog recently had a life-saving surgery. It was super stressful, and there were quite a few vet visits to decide what route we were going to take. Ultimately, my decision was heavily based on the fact that I had pet insurance. We went through with the surgery, and it saved his life! And I feel so much more at ease knowing that it didn’t cost everything I had in savings. Claims are processed quickly, customer service is excellent, and any questions I had they were able to answer as needed. Highly recommend getting your pet insurance, and I highly recommend Pets Best for your fur babies.”

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Posted 6 months ago

“I’ve been a customer for the last three years. While my payments are taken on time every month, it seems that the wait time to get claims processed is taking longer and longer. It would be helpful if claims were processed in a timely fashion. Other than that, I have no complaints.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 31,334 reviews