Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,022 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“My claim was handled in a timely manner”

Helpful Report

Posted 6 months ago

“Reached maximum payouts on the first wellness visit for a puppy, then denied every claim since. Why should anyone give you a sum of money only to have you give back a small portion? Wellness coverage is not worth it for anyone especially a puppy.”

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Posted 6 months ago

“I find Pets Best so comforting at a pet parent's worst times when their pups are sick and need medical attention. When I have called for clarification and guidance they are kind and helpful and empathetic. I would recommend them to everyone who owns a pet”

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Posted 6 months ago

“This is the second time I have been on line with a customer service rep over two different instances. Both times the customer service was fantastic. The first time was with Vicki on Jan. 6th, she spent over an hour with me helping me with everthing. I accidently hung up on her and she accually called me back to help finish. Today, Feb 11, 2026, I spent another long time on the phone and the lady that helped me was also great. I'm sorry I don't have her name but I'm sure they can find out who it was. This is the best customer service you can get. I don't normally leave reviews but I felt they both deserve credit. Good job!”

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Posted 6 months ago

“Claims are processed quickly.”

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Posted 6 months ago

“Nowhere during registration was there a disclosure as to what the policy covered. In order to get a quote, it asked for my pet’s name, age, & breed. After getting the quote & signing up, I THEN received an email welcoming me & letting me know what the coverage covered. After just ONE visit to the vet, I have maxed out my benefits and I’m now stuck with paying monthly fees for the next 1 year before I can cancel the policy. I’m not very happy at all.”

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Posted 6 months ago

“We have been a client of Pets best insurance for the life of our dog so far. We are extremely satisfied. The coverage is wonderful and the payout of claims are easy and refunded quickly. Explanation of benefits are easy to understand and customer service is quick and efficient. Would recommend to friends and family”

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Posted 6 months ago

“I have had two claims with Pets Best the on line claim filing is very user friendly and it only takes minutes to file your claim once your set up. Reimbursement takes around 14 days to get into your bank account. I’m very pleased with their service and response. I highly recommend Pets Best for pets insurance”

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Posted 6 months ago

“Easy to submit, taken care of quickly”

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Posted 6 months ago

“Great company. Excellent customer service and good compensation for claims.”

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Posted 6 months ago

“Enjoy the service, All the support provided when needed thru staff. APPRECIATE YOU”

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Posted 6 months ago

“Paid quickly after submitting claim.”

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Posted 6 months ago

“I don't think it's fair that we have to pay the entire vet bill before Pets Best pays out claim. The idea of insurance is to help cover costs.”

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Posted 6 months ago

“Quick and responsive!”

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Posted 6 months ago

“Slow claims processing, and there always seems to be some reason why a claim is not payable or only partially payable. Customer service has been frinedly though.”

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Posted 6 months ago

“This is the most responsive Pet Insurance Co. I've ever dealt with. The money is deposited into my account so quickly.”

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Posted 6 months ago

“I just got my new rates, my rates for two dogs just went up 70%!!!!’ And while looking at that I got an email saying you’ll pay my one claim, but it took you a month to process it. So yeah you don’t look so good right now and I would never refer you because my rates went up last year too so in 2 years my rates have doubled.”

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Posted 6 months ago

“I bit the bullet and decided to insure both of our pups -- one when he was 6 years old, the other when he was 10 weeks. During the healthy years, it was tempting to feel like we were paying into a blackhole -- but then our older guy was diagnosed with cancer, then another cancer. Without PetsBest, we would not have had the ability to give him the fighting chance. It's not lost on me the privileged position we are in to be able to afford the co-pay for his cancer operations and treatments -- but without our PetsBest policy, we would have had to say our goodbyes long ago.”

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Posted 6 months ago

“Had two sudden claims back to back, one requiring surgery. It did take about a month between documentation requirements and processing but they were approved and applied to deductible! Now to see how it looks when it renews…”

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Posted 6 months ago

“Been a member for several years. They do what they say they will do. No surprises, no issues.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 33,022 reviews