Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,472 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,472 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It takes too long for claims to be processed but the deposits do get into the correct account.”

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Posted 6 months ago

“They are amazing and always reimburse me. It may take a little time, but that does not matter to me. They are true to their word.”

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Posted 6 months ago

“Website and portal are always down!! Impossible to get anyone on the phone unless you want to wait on hold over an hour.”

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Posted 6 months ago

“Great coverage but payment hasn’t been as quick as it was previously.”

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Posted 6 months ago

“Pets Best is greaat! Employees answer the phone and very pleasant. My only problem is sending in claims! I never get to finusih it for some reasons. I have to have the Vet send it for me.”

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Posted 6 months ago

“Answer all my questions. Very helpful”

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Posted 6 months ago

“I saved my bills til the end of the hyear. Of the 4, 1 is still not resolved. But I am pleased with the speed and coverage.”

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Posted 6 months ago

“We like everything about Pets Best insurance. They have paid the claims they have supposed to and its been relatively easy to submit claims. The only thing that kept it from being a 5 was the length of time it takes to get a claim processed. This last claim took a month for a small one item claim. Other than that, very happy with them.”

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Posted 6 months ago

“Can't believe you ask! I have been waiting three weeks for an answer on my claim. I have tried twice to call and both times its a 20-30 minute wait to speake with someone. So yes very unhappy and will be dropping you when and if the claims are complete!!!!”

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Posted 6 months ago

“Great on certain things, but others not so great. I hate that you think things are covered and they’re not. Claims payment can be really slow so know that in advance.”

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Posted 6 months ago

“Pets Betest processes and pays claims in a very timely manor. I could'nt ask for a better pet insurance coverage. The rates are expected for the age of your dog. Thank you Pets Best, for always doing and exceptional job with claims!”

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Posted 6 months ago

“Easy claims process. I have recommended PetsBest to multiple friends. I would not have any future pets without getting insurance and will be using PetsBest in the future again. I do wish the increases in premium were based on the dog’s health history and not just the aging process as it gets pricey, however it is still worth it in my opinion.”

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Posted 6 months ago

“I’ve had a great experience with Pets Best. The app works well for submitting claims and they do keep in touch regarding processing times.”

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Posted 6 months ago

“I can always count on Pet’s Best for quick and fair processing of our claims. Highly recommend.”

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Posted 6 months ago

“Pets Best is a life saver! I’m so pleased to be a client. My pet received the best I can afford and only with the help of Pets Best. I’m so grateful for their financial help!”

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Posted 6 months ago

“I have not had the best experience with Pets Best. Getting reimbursed for a claim takes VERY long and their app does not work.”

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Posted 6 months ago

“Claim was easy to submit and was processed and approved timely.”

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Posted 6 months ago

“They process my claims quickly and provide helpful explanations of why as well.”

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Posted 6 months ago

“Kept informed throughout the process”

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Posted 6 months ago

“Customer service is terrible. Recently their website was down and the company should have informed their customers how to submit a claim. The site was down for quite a bit. I saw a bunch of people complaining on social media and I also saw an email where you could submit claims, I submitted claims twice to the email that Pet Best provided both were ignored and no response. People pay a lot of money for their service for the last few months there wasn't any service. Pet Best owes their customers a partial refund or discounts for upcoming months. When the does work, we have two dogs, one dog's claim get process immediately the other is always delayed. It seems like someone is assigned to certain policies and one dog has someone who is efficient and the other is lazy. We complained several times about this and this hasn't been resolved.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 32,472 reviews