Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,022 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“I now have 2 dogs on this plan. Initially, I was very pleased with the policy until I learned that almost every illness he was being treated for was considered pre-existing and not covered. He was a shelter rescue who contracted Giardia. They did pay towards his neuter and hip x-ray, which serves as a baseline. This last treatment was denied because it was 2 days before the next policy year. OK, my bad. He is now 2 years of age, and they increased his premium. Now I have a new puppy who also contracted Giardia, which they did not cover as pre-existing. She did not have any illnesses/parasites at the time of purchase. Although they offered a multiple-pet family discount, it is laughable. I'm waiting for payment for her spay, and then I will reduce the policy. BTW, insurance is higher for female dogs. I get that the insurance policy really is for illness and accidents; however, when you opt in to include the wellness provision, it should have more compensation than it does, especially for rescue dogs. Lately, the processing for payment has had delays for no apparent reason. I do not want to lose coverage for my goldendoodles because, at some point, I will need the illness provisions of the policy.”

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Posted 6 months ago

“Will change as soon as I get a new provider, seems as if AI is handling claims.”

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Posted 6 months ago

“It is so difficult to reach customer service. When I go into the app, it always says it is down. I have to google PetsBest to get in. I am currently on a 20+ minute hold trying to renew my policy. Per an email I received two weeks ago, this was to be renewed automatically on 2/6/26. It did not renew as of today 2/9/26. I have repeatedly tried entering the original credit card info I have on file and is still the same, but I am prompted that it did not go through due to problems with your website. I am still waiting for a pickup from customer service. Your music is so depressing. This is so frustrating. Claims take more than 5-10 days to complete as well.”

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Posted 6 months ago

“Don't want to leave a review”

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Posted 6 months ago

“Still waitng for a check from my submitted claim over a month ago. Got a message that the 'check is in the mail', but nothing...”

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Posted 6 months ago

“I really dislike this insurance. Their review takes FOREVER - like MONTHS. Also they charge a co-pay on EVERYTHING - something I was not aware of when I signed up. And they don't cover anything. They cover like $25/year for vaccinations which doesn't even cover a full vaccine. It's a waste and I do not recommend. I wish I stayed with my former insurance company.”

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Posted 6 months ago

“I have been very happy with Pets Best for my goldern retriever's insurance. They have been very generous in covering most of the cost for several mass removals on her body which for a 3 yr old golden was completely unexpected. My only complaint is that the monthly cost has almost doubled since I initiated the coverage and I'm not exactly sure why.”

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Posted 6 months ago

“The website is not user friendly just trying to log in. I had to call customer service, and they advised they had an update to their website which required you to log in via a computer not using VPN. Also processing claims takes way too long. I had to submit my claims multiple times and the response was they didnt get medical records of the visit, however, I uploaded the medical notes myself and the vet confirmed they didnt get requests from Pets best to provide medical notes. Very disappointed as well with the amount of coverage considering how much you pay per month.”

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Posted 6 months ago

“Filed my claims they went over them and paid what was in contract and in a timely way. Informed me along the way to give me updates on the process. Very professional.”

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Posted 6 months ago

“I like the coverage and the price, but the time from claim to reimburesement is loooooooong.”

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Posted 6 months ago

“Fast and easy turn around when sending invoices”

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Posted 6 months ago

“Excellent quick service with live people who really help with a question. Highly recommend! Quick reimbursement”

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Posted 6 months ago

“I am shocked at how long it takes your team to review a submitted claim. Absolutely zero sense of urgency on the part of your company.”

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Posted 6 months ago

“Petsbest responded to all claims and wuestions immediately. Any claim submitted was settled reasonably based upon the information submitted. I think their performance was exceptional. I strongly recommend using Petsbest if you are looking for pet insurance. none better”

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Posted 6 months ago

“Very useful to have but heads up that they are VERY slow with their processing and reimbursement. It takes about three weeks for them to finish processing a claim, and then another five days for you to get reimbursed.”

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Posted 6 months ago

“Pets Best is great. We've been very happy with their services. Claims are paid in a timely manner and its helped us keep our sweet pup going.”

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Posted 6 months ago

“fair evaluation of claims NJ insurance rates are high...my policy increased by almost 30% last year. However, we do (unfortunately) live in a "Blue" state :( Sometimes slow to complete claims process prior to payment”

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Posted 6 months ago

“I have had pets best pet insurance for 4 years . Last year the rate increased @ $174.00 . I could not afford this? Consequently I had to reduce my rate and have less coverage. In January my dog experienced a urinary Tracy infection and pancreatitis. This is the first time she was ill .”

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Posted 6 months ago

“Have recenty filed my first of two claims. with Pets Best Pet Health Insurance. They processed my 1st claim (based on date of services received) very, very quickly and in my opinion very fairly. The 2nd claim, where services were received at a later date) I expect to be handled in a day or two, well below the expected 5 to 15 day processing time period. My only regret with having Pets Best for pet health insurance is that my much loved dog got sick and had to utilize the insurance.”

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Posted 6 months ago

“Typically good. Last claim took almost a month to be paid out and I had to call and email before I got results. I called multiple times because wait times were >30 minutes and chat not available do to long wait times.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 33,022 reviews