Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,643 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,643 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reliable insurance company. Very satisfied!”

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Posted 7 months ago

“I had very positive experiences. Helpful customer service agents and helpful with claims.”

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Posted 7 months ago

“We've used Pets Best Pet Health insurance for 8 years, and will continue to do so for our pets. They provide great coverage, have good rates and they have a very reasonable claim filing and reimbursement process. I'd love to see coverage expansion to herbal supplements. Thanks to everyone at Pets Best !”

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Posted 7 months ago

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Posted 7 months ago

“PetsBest makes it convenient to file a claim and easy to collect.”

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Posted 7 months ago

“Very easy to submit claims”

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Posted 7 months ago

“I submitted my claim and I purchased an annual supply of nexguard. I submitted it at the last month before my annual renewal. They excluded it and said I had exceeded the maximum. Shouldn't the remaining months carry over to the following deductible. Seems odd?”

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Posted 7 months ago

“I really like this service! The first handful of reimbursments (which were the result of my pup's new cancer diagnosis) took a while to review and pay out, which I was quite anxious about at the time. After that initial set of reimbursments, they've been very quick to get back to me. I wish there was a little more built-in information on the website, such as how much of the deductable is remaining before the insurance really kicks in and the cost jump between the first year and the renewal was unexpecxted. I initially signed on for about $73/month for one adult large dog and now pay about $101/month. Considering the ongoing treatment, I still think this service is worth the cost and I appriciate having it on hand so that I can support my pup to the best of my abilities. I'm positive the only reason she's alive is because of the financial assistance from PetsBest.”

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Posted 7 months ago

“This was my first time filing a claim with Pets Best and I am completely unimpressed with their turn around time and communication regarding their tardiness. Their website boasts fast, personal service and I didn’t feel that promise was met. Once I submitted a claim, there was no communication on how long processing would take and I was unable to find the information listed on their website. I did finally receive a generic, impersonal email apologizing for the delay, but no estimate on processing time. Nor did I receive a reply to my e-mail when I asked for an estimated processing time. I received an email update confirming the reimbursement amount on 7/1/25. Since my reimbursement method is to my bank account, it listed it will take approximately 5-7 days. That means day 7 is tomorrow and I’ve yet to receive anything. Their email did not specify if the days are business days and if the 4th of July would further delay this process. I’m think better communication would help to reduce frustration. I will be giving them another change should something else come up and will be switching if their customer support remains lacking.”

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Posted 7 months ago

“I am very pleased with Pet's Best as always”

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Posted 7 months ago

“Works as described on contract. Easy to claim.”

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Posted 7 months ago

“Easy to use timely responses, direct deposit on the covered amount.”

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Posted 7 months ago

“We just had our first Medical Claim with PetsBest. I was pleased with how smooth the process went and the communication from PetsBest along the filing and reinbursment process.”

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Posted 7 months ago

“Timely and supportive responses to all our questions and claims. They have been great to work with!”

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Posted 7 months ago

“The very best! Fast claim processing!”

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Posted 7 months ago

“The mobile app is easy to use. I love the immediate response to claim submission and quick reimbursement. Thank you”

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Posted 7 months ago

“It was very easy to file a claim and the insurance company kept me informed about my claim. I felt the time it took to have them deposits the check into my bank account was appropriate”

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Posted 7 months ago

“Pets Best through two dogs now continues to provide all the benefits they say they will, quickly and easily- I highly recommend this pet insurance.”

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Posted 7 months ago

“I pay $55 a month for insurance. I recently submitted a claim for over $600. I received reimbursement of $38. I might as well not have had insurance.”

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Posted 7 months ago

“Hi, my name is Allison and I was a part of the Pets Best family for a little over 4 years. I got my first dog, and my neighbor told me to get insurance, so I did my research and picked them. I got my perfect puppy and within the first 6 months he got bloat, I got the bill and immediately cried thinking I had to choose between my dog and that kind of money. I then remembered I had insurance which was a huge relief to me. From having bloat, my dog developed complications later on in life going into liver failure twice, and then at the age of 4 unfortunately passing in emergency surgery from liver torsion. I wouldn’t have been able to give my dog a great 4 years even though he had health complications if it wasn’t for Pets Best. They allowed me to get him the proper care, scans, blood work, and medical care needed to live his best life. He even had an allergist and nutritionist who was covered. So thank you to Pets Best for being by my side for the last 4 years and for giving my dog a life and hope, you are more than appreciative and thanked.”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 30,643 reviews