Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,648 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“It was hard to talk to a human. It was even harder to get the right email to send bills. I was told they requested records but I still had to send detail bills. When they sent the reimbursement, it still didn’t include one of the bills I sent multiple times. Submitting on line is not user friendly. But once I did talk to a human…. She was very nice and tried to be helpful.”

Helpful Report

Posted 6 months ago

“We switched to Pet’s Best as it was recommended by my spouse’s job. We have 2 dogs. We chose Pet’s Best because after much research, it was one of very few companies with an unlimited policy, $500 deductible and 90% reimbursement. We find the claim process and reimbursement much slower than our prior insurance. They never process a claim immediately. When you check, it always says processing and after 2 weeks it always says need additional records. This was never the case with our prior insurance. We pay our premium on time. They need to speed up their process.”

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Posted 6 months ago

“Easy to use recommend to all pet owners”

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Posted 6 months ago

“I find the customer service supportive and empathetic which really helps when you're dealing with your pet's health.”

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Posted 6 months ago

“Very happy with petsbest. Quick pay. No hassles. Deposits into ur acct Thank you.”

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Posted 6 months ago

“I have been a Pets Best client for 2 years so far I am very satisfied with the timely reimbursement of my pets claims”

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Posted 6 months ago

“We've had this insurance for our pet for a long time and thankfully never had to use it. Unfortunately she's getting old and with age things happen. We filled a claim on Thursday and by Friday we already had a resolution. They were fast and very professional. Everything was done through the site, easy and self explanatory. I totally recomment Pets Best!!!”

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Posted 6 months ago

“Very responsive and helpful. Thank you so much!”

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Posted 6 months ago

“Pet's Best insurance seem to decline coverages that should be covered.”

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Posted 6 months ago

“I have a Welness plan that covers annual cleanings for my pups. It took almost 3 months to get a cleaning covered . I was repeatedly asked for more and more info, dental records then teeth #s for the extractions done, then reason for extractions and finally for records dating back to October 2023 which was prior to me rescuing my pop. If annual cleanings are covered additional info should not be needed if that all the claim was submitted for. Finally reimbursed $150 for service date 1/12/26”

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Posted 6 months ago

“Great service. So easy to submit a claim and reimbursement by direct deposit!”

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Posted 6 months ago

“Reasonable price for pet insurance. Had to file a claim and it was easy to file and adjudicated very quickly. Very pleased with the insurance.”

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Posted 6 months ago

“I’ve been paying over $150/month for pet insurance, and honestly, it feels like a complete waste. My dog barely goes to the vet—maybe once a year—and when she does, almost nothing is covered. The most frustrating part is how they classify issues. When I first adopted my dog as a puppy, she had fleas. Now, any ear issues or allergy-related conditions are being labeled as “pre-existing” or “allergies,” and they refuse to cover treatment. These are real, ongoing health concerns, and they won’t help at all. It feels like they look for any reason to deny claims rather than support pet owners. After spending thousands over time, I’ve received little to no value in return. If your pet has any history of skin, ear, or allergy issues—even minor—be very careful. You may end up paying a lot and getting nothing when you actually need it.”

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Posted 6 months ago

“Quick review of claims.”

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Posted 6 months ago

“I just adopted a second pup and added her to Pets Best. My older pup has been covered with Pets Best 6 months after adopting him. I have always had positive experiences with them. There are some claims that require longer processing times but nothing out of the ordinary. I will always advocate for pet insurance. I wasn’t aware that this was a thing until 6 months too late as my boy has stomach issues which is considered pre existing and not covered. I didn’t make the same mistake with my girl. Before she set paws over the threshold, she had insurance coverage. You inside your house, your car, your health and your life. Why wouldn’t you insure the one thing that loves your more than themselves?”

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Posted 6 months ago

“If I have to ask of a sudden spend almost a $1000 on my pet because they were sick I should expect a good amount back right no I barely get $100 so what’s the point of even having the insurance”

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Posted 6 months ago

“My dog ate something he shouldn’t have and we ended up at the emergency vets. I was so glad we got him pets best as I wasn’t scared to have him cared for. Thank you for paying quickly!”

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Posted 6 months ago

“Overall pretty good, kind of expensive for my Giant Breed Daniff (Great Dane English Mastiff mix). Wellness coverage doesn’t seem to be as good as a few years ago but coverage for an operation was excellent.”

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Posted 6 months ago

“This is my first pet with insurance, so I'm biased to being a first time client. The claims process is very easy to do, and the explanation receive upon reimbursement claims is very help. For my first time using, it's been a good experience. I knew my dog would need accident insurance, and he hit his deductible in less than 2 months, so it's been well worth it for us.”

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Posted 6 months ago

“Appreciate the quick response on my claim.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 33,648 reviews