Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,648 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Customer Service wait time are over 15-20 sometimes 30 minutes, then to get someone that you cannot understand. I had to ask for Supervisor because the person on the phone could not answer ANY of my questions. I have been with PETSBEST for over 8 years and it was never this way before.”

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Posted 7 months ago

“They process claims very quickly”

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Posted 7 months ago

“I've had Pets Best for 5 yrs, wouldn't change them for anything.”

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Posted 7 months ago

“So far pets best has been great. The first claim we submitted was for my dog who ate a sock that claim took a bit to process but it processed eventually with no issues and all went towards our deductible. The 2nd claim we did was for our new pup and it was for a wellness exam and shots. That claim was processed in one day and the money sent to my care credit card. So far they have been reliable and fast and easy to deal with i am very happy with them so far!”

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Posted 7 months ago

“Pers Besr has approved two claims for my Blanket a el3 year old Shih Tzu. They are prompt with their explanation of benefits and claim approval process. I never have to worry about when or if I’m getting reimbursed. That’s pet best”

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Posted 7 months ago

“Good insurance”

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Posted 7 months ago

“Way too long to reimburse, process claims. Do not reimburse well for preventative work, like teeth cleaning, which is very expensive, and eventually SAVES money over time, when you dont have to have your pets teeth removed. Have been serioously debating whether the cost is worth the effort with Pets Best any longer.”

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Posted 7 months ago

“This has been the best experience I’ve had since joining this insurance for my pups and will continue to use them!”

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Posted 7 months ago

“To be honest I am not satisfied with Pets Best it’s doesn’t cover much, I am paying $54/month. We only take the dog for his wellness check once or maybe 2 visits a year, if we add up what we oat in insurance verses what the vet bill is. We ended paying more in insurance than vet bill. For example we took him in for wellness check last week, we paid $460 and were only reimbursed $135 but I hav3 paid $648 insurance all year.”

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Posted 7 months ago

“While I like Pets Best insurance they are very inconsistent with their reimbursement, one time it’s this and the next time for the exact procedure is another amount.”

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Posted 7 months ago

“Claims handled quickly”

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Posted 7 months ago

“Their online system is easy to navigate and submit claims. Your receive a confirmation of receipt for your claim submission immediately and a timely explanation of benefits with payment for the claim.”

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Posted 7 months ago

“Helps not. Rome my bank when emergency situation happen.”

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Posted 7 months ago

“Pets Best has been very responsive and compassionate in my dealings with them. When your pet is injured or sick there's a lot to think about and to do. Pets Best was always responsive and clear in their responses which eased the stress of my pet needing care. I will use Pets Best again when I adopt pets in the future.”

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Posted 7 months ago

“I recently submitted my first claim, and I couldn’t be more pleased with how smooth and straightforward the entire process was. From start to finish, everything was handled efficiently and with clear communication. Submitting the claim was simple and user-friendly, with easy-to-follow instructions and minimal paperwork required. I appreciated how quickly the claim was reviewed, and I was kept informed every step of the way. There were no unnecessary delays or complications. Most importantly, my claim was approved without any hassle, which gave me real peace of mind during a stressful time. It’s reassuring to know that when you need support, pets best delivers on its promises. Overall, this was a very positive experience, and I would highly recommend this pets best to any pet owner looking for reliable coverage and a hassle-free claims process.”

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Posted 7 months ago

“The best pet insurance ever.”

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Posted 7 months ago

“Great Pet insurance and they were prompt to reimburse me for ALL Rex's medical bills. Unfortunately my Rexhad to have both eyes removed and I was overwhelmed with the bills But Pets Best made it smooth for me. I am so glad that I have Pets Best Insurance!”

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Posted 7 months ago

“An important part of anyone's pet ownership. Very responsive and professional.”

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Posted 7 months ago

“I’ve been with Pets Best for over 4 years, and they’ve been very easy to work with. My pup had a few emergency incidents, and Pets Best fulfilled their part. Reimbursement is quick and simple. Highly recommend.”

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Posted 7 months ago

“I have been very pleased with the insurance and thier promptness of reviewing my claims and getting closure on the claims. I have had a fair amount of trouble with the web site and am still having some issues with being able to log into my account. I am not sure what that problem is as the call in help has not been been able to work it out either.”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 33,648 reviews