Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,648 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Have had mostly great experience with Pets Best however do not like the yearly increase that we get for our larger dog.”

Helpful Report

Posted 6 months ago

“Pets Best came through for us when my 5 year old English Setter was diagnosed with a life threatening disease which required a week in the ICU of a veterinary hospital. This was a very stressful time as we dealt with the daily ups and downs of having a very sick family member. We were not entirely sure at the outset how much of the medical treatments would be covered, and were pleasantly suprised when the Explanation of Benefits summary came in quickly showing that all of the covered items, as explained in the policy, were paid. Thank you Pets Best!”

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Posted 6 months ago

“Processing takes very long. Ive been "denied" claims because it requires additional information from my vet. Ive spent a couple thousand already and still have yet to hit my deductible. A lot of my claims have been sent back at preexisting condition even if it if a new condition. I have a couple returns for shots that I have not received yet.”

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Posted 6 months ago

“The name is TRUE. Pets Best is the BEST pet insurance. Pets Best has paid every claim since I've had it except one. I believed the non-payment was incorrect so I appealed and Pets Best reversed the denial and paid the claim. Excellent coverage and excellent customer service.”

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Posted 6 months ago

“I appreciate the faster service on processing my claim this time around. It makes the experience so much better. Thank you”

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Posted 6 months ago

“GREAT pet insurance. Has saved me hundreds so far. Easy claim submission. Reasonable price”

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Posted 6 months ago

“Rapid claim processing”

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Posted 6 months ago

“Great service and fast!”

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Posted 6 months ago

“Not sure the insurance is worth the cost for them to cover roughly 40% of vet visits. Especially, when I pay for the wellness add on. Though, they do process claims fast.”

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Posted 6 months ago

“Easy to use, lots of support, very straightforward app”

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Posted 6 months ago

“They always pay my claims quickly! Unfortunately, their premium rates have gone up considerably in the last year, so I may have to shop around for more reasonable priced coverage.”

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Posted 6 months ago

“I learned about Pet's Best from my vet. It is hands down the best insurance available. We had a terrible situation where our puppy had a birth defect that could not be detected until she was about 5 months old. She needed heart surgery, which Pets Best covered completely per the policy rules. Many other insurance companies would have declared it a pre-existing condition, even though it was undetecable until she grew, and would have battled with us to cover it. Pets Best was there for us day 1 when we needed it. Also, in an era where customer support is increasingly AI and/or foreign based with noisy call centers and language difficulties, Pets Best is domestic with humans who are talented, thughful people.”

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Posted 6 months ago

“Takes a bit to process claims but overall satisfied”

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Posted 6 months ago

“This was the 1st time I submitted a claim. I found it easy, and was reimbursed quickly per my plan.”

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Posted 6 months ago

“Filing a claim is very easy and quick payments directly to Care Credit. We highly recommend Pets Best”

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Posted 7 months ago

“Pets Best Insurance is great. My cat developed an illness and I have had multiple vet visits and medications. Claims are easy to file and payments are timely.”

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Posted 7 months ago

“Always helpful when I call, glad I have such good coverage for my pet.”

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Posted 7 months ago

“Have dealt with several insurances in the past. I had never had a co-pay on top of the annual deduction. I currently am paying for 90% reimbursement. Come to find out there’s a 10% co-pay. So I’m really only being reimbursed for 80%. Very disappointed.”

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Posted 7 months ago

“Pets Best Insurance is quick and efficient to respond to claims. Most all of our claims, if not all, were reimbursed sufficiently and without hassle. I would (and have!) recommend Pets Best to any of my friends with dogs.”

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Posted 7 months ago

“I don’t like it. Definitely seems like a waste of money.”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 33,648 reviews