Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,796 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,796 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every claim has to be checked carefully. Claims take a long time to process. Staff is pleasant.”

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Posted 7 months ago

“I’m very happy with Pets Best Health Insurance. We’ve had two claims and they followed through quickly. It’s easy to start a claim on the website or on the app. Just take a photo of the invoice and they’ll do the rest. I feel relieved that I have this insurance as our kitty is getting older and it’s so important to take your pets to the vet. This insurance helps out a lot.”

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Posted 7 months ago

“Submitting claims are easy on their website. I find it is best to leave some explanation with your claim especially if the bill may be complicated. Easy to contact if you have questions and customer service is helpful. Insurance can be a bit expensive but all insurance is expensive now. Highly recommend.”

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Posted 7 months ago

“When I submitted 2 claims a month apart for different well being events and new illness, was informed that records would have to be obtained from the two diffenent vets before proessing - which would be delayed- could take place. i was disappointed in Pets Best policy.”

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Posted 7 months ago

“It was easy to submit my claim. I did learn it takes about 15 days for Pets Beat to process a claim. Everyone I dealt with was very helpful and courteous.”

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Posted 7 months ago

“The staff handling my pet's claim was very efficient and quick with processing my claim. Highly recommended!”

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Posted 7 months ago

“Quick and easy claim process. Far exceeded my expectations. I'm now confident that getting pet insurance was a great idea! You never know when accidents are going to happen.”

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Posted 7 months ago

“I was very happy with the payment but it took way too long, almost a month and many phone calls”

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Posted 7 months ago

“Easy to submit claims and always get a prompt response. Very satisfied.”

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Posted 7 months ago

“I have had good service with pets best, and they have been good to me and Parker, keep up the good work!!!”

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Posted 7 months ago

“The review for my claims took forever.”

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Posted 7 months ago

“Very helpful and support”

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Posted 7 months ago

“Great coverage and service”

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Posted 7 months ago

“We have both our dogs insured with Pets Best and could not be happier with their services.”

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Posted 7 months ago

“There is some improvement in the length of time a claim is reviewed. It seems shorter.”

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Posted 7 months ago

“Easy to access, customer service very good. Not happy with return on my money. I pay over $60 a month to only get back $120 on a $600 invoice. May rethink staying a customer”

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Posted 7 months ago

“Up until now they’ve been great. However, this last claim I had for a relatively simple rabies shot took almost a month to get reimbursed for, and the only explanation I got was a “backup of claims.” Which in this day and age is just simply unacceptable.”

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Posted 7 months ago

“Happy with turn around time !”

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Posted 7 months ago

“Bear is our 5th rescue in 57 years. 2nd time a puppy. We've never had insurance prior to Bear. Intution, I guess, since @2 1/2 yrs, she developed epilepsy. Pet Best Insurance has been a God send to help us give Bear her needed treatments & meds.”

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Posted 7 months ago

“Definitely recommend Pets Best. The website is easy to use and the response has been timely.”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 29,796 reviews