Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,797 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“for as much as we are paying in, sure doesnt seem to cover much for routine shots and appts. In two years the monthly premium has doubled but the benefits have stayed the same and not covered more w the raise in premium. Communication is usually good and claims take about a week or so to process. Pets Best was recommended to me by a friend who uses it and she did a lot of research, as did I as well. Thought was the way to go, but didnt expect premium to double after just 2yrs and benefits not increase w that.”

Helpful Report

Posted 7 months ago

“Great insurance! Recommended to many pet owners. Timely payments. Wish they served humans”

Helpful Report

Posted 7 months ago

“AAA++++++++”

Helpful Report

Posted 7 months ago

“excellent and professional service. Good communication too.”

Helpful Report

Posted 7 months ago

“Dependable and affordable coverage. Customer service is professional and helpful.”

Helpful Report

Posted 7 months ago

“Quick response”

Helpful Report

Posted 7 months ago

“Sorry but Ith was disappointed that nothing was paid on my recent claim for Parker's routine wellness exam. Probably wtrong, but I thought some things were covered for her exam last year. I will continue with Pets Best for now, but will probably be looking at other companies. Sorry”

Helpful Report

Posted 7 months ago

“Claim was so easy to make. I received a check in a short amount of time.”

Helpful Report

Posted 7 months ago

“They are a great pet insurance. I receipt reimbursement on a timely matter. Helen bogdon”

Helpful Report

Posted 7 months ago

“Excellent service”

Helpful Report

Posted 7 months ago

“Pets Best , while not inexpensive, has seemed fair, responsive, and cooperative to resolve any unexplained issues. I just recommended them to my daughter today at Easter dinner.”

Helpful Report

Posted 7 months ago

Hi Robert, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! We hope you had a joyous Easter! - KC

Posted 7 months ago

“I put in a claim for my vet bills (my pet passed away) and received a letter with the calculation of my 80% refund within a week. I also received an email with their heartfelt condolences and notification that my policy was being cancelled and I would receive a prorated refund for the month I had already paid. I never asked for a partial refund for that month. That email was a personal touch and that made me truly appreciate PetsBest. There might be less expensive insurances out there but I am almost certain that not one of them will be as hassle free and as personal and caring that this insurance. To PetsBest: my boy Thor is smiling at you from Heaven for making the pain of his passing easier on his daddy. Thank you.”

Helpful Report

Posted 7 months ago

We’re so sorry to hear of the loss of Thor, as we understand that losing a pet is like losing a family member. We appreciate your kind words and are happy we were able to assist you during such a difficult time. - KC

Posted 7 months ago

“Not an insurance I'd recommend to people. The renewal fee is insane. I have a different insurance for my other pet cost is more affordable with more benefits. Also easier to submit claims directly from the hospital.”

Helpful Report

Posted 7 months ago

“Pets Best has the best prices!! My first claim I received and answer in 2 days!! I am very happy with it so far!!”

Helpful Report

Posted 7 months ago

“Have always been impressed with the timeliness of claims and ease in use of using their app.”

Helpful Report

Posted 7 months ago

“Excellent customer service”

Helpful Report

Posted 7 months ago

“Outstanding pet insurance. Good benefit plans. Prompt claims resolution and payment. Easy putting in claims.”

Helpful Report

Posted 7 months ago

“Excellent customer service. We rely on Petes Best to help cushion the financial impact of our pets heathcare.”

Helpful Report

Posted 7 months ago

“This is the best out of the rest but wish they covered neutering/spay and well care more.”

Helpful Report

Posted 7 months ago

“Processing time takes too long. Other pet insurance providers are much faster.”

Helpful Report

Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 29,797 reviews