Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,798 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,798 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the initial consultation to the actual day of the cleaning, everyone took great care of my dog. He had a very good experience, and I have confidence for his future dental health for the rest of his life. Provided your operation. Continue continues with the great service I experienced with his first dental visit.”

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Posted 7 months ago

“Great pet insurance. Never had an issue . Easy to file”

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Posted 7 months ago

“Excelent Health plan”

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Posted 7 months ago

“Worst insurance, never sends payment. Not transparent about their process. Denies anything just to deny it, doesn’t even read attached documents or review cases, automatically deny but still bill you for your monthly payments. They take payments on time every month but will never cover a claim on time and reply to you diligently and accurately. Do not recommended for any pet owners ever.”

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Posted 7 months ago

“Didn’t get proper information. Communication is basically nonexistent. If I would have saved my premiums it would have covered my bill. Very disappointing”

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Posted 7 months ago

“I have had Pets Best insurance for over 5 years, my annual subscription is up and they just doubled rates. Last year I also had the prices double. It’s disappointing. I have 3 dogs, I’m switching insurance on 2. I’m stuck with PB for the third due to old age and preexisting conditions. I paid them for years with no sick dogs, now my dog is sick and the prices are almost unaffordable. ☹️ It’s great if you have younger, fairly healthy dogs.”

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Posted 7 months ago

“Very good company. Very good customer service.”

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Posted 7 months ago

“They don’t cover anything for Addison’s disease. My pet was insured before diagnosis. They don’t care about pets or people. It’s all about money. They sell a terrible product.”

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Posted 7 months ago

“Good coverage for the money”

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Posted 7 months ago

“The customer service reps are full of compassion, they understand that our pets are a family member. They processed our claim very quickly and we were informed we will receive the refund with 5-7 business days”

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Posted 7 months ago

“Pets best has been fantastic coverage for my pets. The website is very user friendly when picking the plan that is right for us. Submitting claims is very simple, and the turnaround time for reimbursement is fantastic. Thank you pets best!”

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Posted 7 months ago

“Easy to enter claim, but then no communication and took a long time for claim to be processed”

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Posted 7 months ago

“For the most part I really like Pets Best, but my rate went up 50% last May and I'm sure it will go up equally as much next month. I don't know how these place are allowed to get away with going up so much at one time. May not be able to afford it much longer.”

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Posted 7 months ago

“Claim process took a bit longer than their posted typical time but they did send communication when it reached their normal time frame. Overall, for the first time experiencing a claim, it was smooth and easy.”

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Posted 7 months ago

“I think they have been good with my claims”

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Posted 7 months ago

“I have had complete confidence and total satisfaction with the service and speed they have in processing my paperwork and speed of providing payment by direct deposit to my account”

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Posted 7 months ago

“It's okay. Takes a long time for reimbursement and claims. Price is not worth it especially with deductible. Not much value in the plans.”

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Posted 7 months ago

“Best coverage for the money that I have found. Quick response on claims.”

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Posted 7 months ago

“My Rottweiler has bone cancer which is very upsetting. The claim process has been so efficient and easy which makes this all a little easier.”

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Posted 7 months ago

“Pets Best has been a live saver for my two dogs in recent years. Unexpected medical emergencies happen and it’s nice to know that you have insurance to fall back on during those tough times in expensive vet offices”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 29,798 reviews