Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,658 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,658 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“Overall, ok experience, but claims often denied because original invoice from vet has other stuff that I’m not trying to get reimbursement. I’m pro it because in required too. It’s tiring having to send the same invoice every month to get reimbursed for meds.”

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Posted 7 months ago

“Prompt response on claims. The app is excellent and easy to negotiate.”

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Posted 7 months ago

“when the website is working, PetsBest is an awesome service.”

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Posted 7 months ago

“Always handle claims well”

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Posted 7 months ago

“Pets Best Insurance exceeded my expectations! My claims were processed quickly, and the team was incredibly supportive throughout the entire process. I'm grateful for their commitment to pets and their owners!”

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Posted 7 months ago

“PB has shown itself to be an honest and professional entity.”

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Posted 7 months ago

“Honestly not impressed with this insurance company. The app is set up quite inconveniently. It’s hard to view/access claims/bills in a timely manner. It makes you sign in and verify every single time you try to access anything on the account as if you aren’t already signed into the app. Their coverage is weird. They aren’t very efficient. I would recommend taking your money and going elsewhere.”

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Posted 7 months ago

“Pets Best is a high-quality insurance company. They are reliable, their claims are easy to file, and they are prompt with correspondence regarding reimbursement. So glad I chose Pets Best for my dogs Insurance.💕”

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Posted 7 months ago

“There is a long wait time between submitting a claim and learning of the decision. Every time there is an email reading sorry for the delay.”

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Posted 7 months ago

“Pets Best continues to raise premiums at an alarming rate. Example started out at 35 dollars a month now at 140 dollars a month. This is without any increase in my claims. Feels like I am being robbed and being taken advantage of of.”

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Posted 7 months ago

“our Star, a persian mix male cat, has been in the Best hands with Pets Best Insurance. He would not be alive today without them. I have had many cats over the years, but this one seems to get in more fights than any other animal I have had. Each time, Pets Best has fully reimbursed us for the full 80% of our costs, many times exceeding the premium. Thanks again for such great animal care!!!!”

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Posted 7 months ago

“When I signed up for the BestBenefit - unlimited annual limit and Essential Wellness policy I assumed most of my standard Pet bills would be covered. I was surprised to find everything is capped, 1 wellness visit, 1 rx, etc. Basically the policy pays for very little, not even 50% of what I pay out. Neutering not covered at all! I will be doing my research to find a better policy for what I'm paying.”

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Posted 7 months ago

“Pets Best health insurance is a very good company. They answer questions completely and thoroughly and get back to you with answers for any of your questions. Don’t hesitate they are a very good company.”

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Posted 7 months ago

“First claim went well. 2 weeks to approve, a week to reimburse. Just sucks that private equity and insurance is what's making vetcare costs skyrocket to the point of needing the insurance. Nevermind the fact you still have to pay up front before being reimbursed.”

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Posted 7 months ago

“Very slow with one of my claims eventhough my vet office sent in the info at least twice,maybe 3 times.”

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Posted 7 months ago

“Best decision made for our new puppy”

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Posted 7 months ago

“Absolutely thrilled with pets best health insurance. I was nervous about pet insurance at first, but this company has been a total game-changer. The sign-up process was straightforward, the pricing is very reasonable for the coverage we get, and—most importantly—they actually pay claims quickly. I submitted my first claim after a vet visit and had reimbursement in my account in just a few days. Customer service is outstanding—friendly, knowledgeable, and genuinely helpful every time I’ve called or messaged. They make the whole experience easy and stress-free, which is exactly what you want when your pet isn’t feeling well. Highly recommend to anyone looking for reliable pet insurance that delivers on its promises. 5 stars all the way!”

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Posted 7 months ago

“I have been with PetsBest now for 8 years. There have been some growing pains, but all in all the service and refund timeframe have been so much better then when I first started with PetsBest. I do have to admit, I do wish that customer loyalty would be taken into consideration when renewing plans. As my plan has multiplied tremendously from when I first began.”

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Posted 7 months ago

“The premiums are steep but the claims process is quick and straightforward. The vet hotline is also really useful.”

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Posted 7 months ago

“I'm paying $250.00 a month for coverage but it seems like every bill I send in to Pets Best hardly reimburses me any money. They always state Not covered or when it is covered they pay 10% of what I spent. Seems like I picked the wrong insurance company”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 33,658 reviews