Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,023 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,023 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claims analysis takes way too long. Getting a firm letter regularly saying we apologize doesn’t help. Also the length of time from when you decide a claim and payment via direct bank account is too long. It’s not all bad : pricing is in line, coverage pretty good. App is good”

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Posted 7 months ago

“Great Insurance for our pet. Easy to submit claims on line and expedient claims processing. Website is easy to navigate”

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Posted 7 months ago

“There is no reason on earth why it should take a month to get reimbursed for a simple negative on an ear infection. Preposterous & unacceptable.”

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Posted 7 months ago

“I have been extremely happy with Pets Best! One of my dogs had cancer and, without Pets Best, he probably would not have survived. I could not have afforded the treatments on my own. I like that I was able to choose a low deductible and high reimbursement. Yes, I pay more in premiums, but it has definitely been worth it! And, if there comes a time I CAN'T pay those premiums, Pets Best will allow me to adjust my deductible and the percentage of reimbursement so I CAN afford them!”

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Posted 7 months ago

“Initially, I was impressed at by Pet's Best and happy with the service. Then, after paying out several claims for a medication, the company started denying claims for the same medication, saying it was not covered. I emailed the company more than a month ago, pointing out the inconsistency in their processing, and have not gotten a response. I have since sent a letter via US mail, but at this point, I'm not feeling optimistic given how they have ignored my emails. I also tried to call the number on the website and was told there was no one available to assist, and I called during business hours.”

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Posted 7 months ago

“Responsive and efficient.”

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Posted 7 months ago

“Cynthia was very helpful”

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Posted 7 months ago

“Helpful and courteous representatives. Very slow claim response and reimbursement.”

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Posted 7 months ago

“They're consistently late with payouts, and now the app is down regularly, making it impossible to submit claims.”

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Posted 7 months ago

“They went over a month with their app system under maintenance and not answering phone calls. Every clam I file in past 6 months I receive a message weeks later saying they are reviewing the claim and apologize for the delay.”

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Posted 7 months ago

“Have had a great experience with Pet's Best insurance from day one. They send emails promptly informing receipt of claim and apologizing for delay. Our recent claim took the longest at 3 weeks, but that's still a reasonable time.”

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Posted 7 months ago

“I do love having pet insurance. The site is easy to use and navigate. The only issues I have are that sometimes there is a long delay in reviewing claims, I understand this might be related to my vets office not responding in time, but a couple of times my claims have been lost. Additionally, I have submitted claims on occassion that the reviewer looked at the dates submitted instead of service date which caused and issue with reimbursement related to my dedcuticle. Overal,l I am happy with the service.”

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Posted 7 months ago

“Processing was sooo slow. It took almost a month to resolve a simple claim”

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Posted 7 months ago

“super long wait times for reimbursments.”

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Posted 7 months ago

“Handled my very first claim in a timely manner.”

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Posted 7 months ago

“Very long turn around for claims, have had trouble with the software sending me in a never ending loop when trying to change account/payment info. Called 4 times in a matter of 2 months and couldn’t get it resolved. Pricing is competitive and app works pretty well”

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Posted 7 months ago

“Takes over 4 weeks to process a illness claim”

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Posted 7 months ago

“Very happy with Pets Best in terms of ease of submitting claims, explanations of what's covered and the overall impression that they care for their clients' pets. I plan to keep them through my pet's life and wish human insurance was this easy.”

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Posted 7 months ago

“I can’t say enough about Pets Best health insurance without them. I’m pretty sure our dog wouldn’t be alive today. He’s had problems with his heart and digestive system. They have without any questions responded and reimburse me for all my expenses. From my family to you at Pets Best …We just want to thank you.”

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Posted 7 months ago

“They take way too long to review claims. My pet has a chronic illness she’s had for months and gets the same monthly treatments and they still take 3 weeks plus to process claims no reason or explanation why. It’s ridiculous for the same treatment for a known illness. I could see if it was new.”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 33,023 reviews