Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,023 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,023 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall very satisfied, great amount of coverage. Disappointed that the rates have near about triples and it takes absolutely forever for a claim to be processed. That being said, it does eventually get processed and I know I take the best care of my babies knowing I have PetsBest.”

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Posted 7 months ago

“pets best great customer service and prompt response”

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Posted 7 months ago

“it has been over 25 days and i still have not received my reimbursment payment. i had to call 3 times through the month and on the24th day i was told the claim would be expedited. the vuery first claim i ever did i received my payment in 4 days.”

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Posted 7 months ago

“The quality of the service itself is good; however, the waiting period is unreasonable. Emergencies can happen at any time, and not being covered during a critical situation—especially when you have a new puppy—is extremely concerning. I made every effort to be proactive and obtain coverage before any issues arose, yet due to this unrealistic waiting period, I incurred significant additional expenses. Despite paying for the insurance, my puppy was not covered during a serious medical condition that could have been life-threatening. In this situation, the insurance provided no assistance, even though premiums had already been paid.”

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Posted 7 months ago

“Great company- fast response”

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Posted 7 months ago

“Very easy to file claims and receive compensation.”

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Posted 7 months ago

“My claims are never paid timely and they never pay more than $100”

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Posted 7 months ago

“Getting to expensive, don’t cover much”

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Posted 7 months ago

“I’m very pleased with Pets Best insurance. My Foxy is 11 years old and has developed a few chronic health issues over the last few years. Pets Best has been good about responding to my claims in a timely fashion.”

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Posted 7 months ago

“Good service, good benefit options and always prompt in responding to questions.”

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Posted 7 months ago

“Be very careful and look at your explanation of benefits for claims closely. They routinely miscategorize and deny costs on invoices that are indeed covered benefits. There is no online way to appeal. You get to call and wait on hold. Then their representative says they will help, and its too bad this happens because AI is the thing processing your claim. Except then why did it take a month delay to process if it was all an automated sytem? ("delay, deny, defer"). Next one will be OK, then later claims are back to the old tricks. When an error happens again, and again, it can only be one of two things: intentional or incompetence. In either case, be careful with this company.”

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Posted 7 months ago

“I will never have another dog without Pets Best Insurance. Good price, quick turnaround, excellent coverage. Thank you”

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Posted 7 months ago

“Getting through to you on the phone is very difficult and took way too long. Plus using your homepage had all kinds of troubles.”

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Posted 7 months ago

“The ultimate test of pet insurance is fair and prompt responsivesness to a claim. All claims from my pets illness have been approved and payment issued. There were 4 claims related to our dog's illness. The first one Pets Best was very slow to approve, the following 3 were appoved promptly. The first claim may not have been entirely clear in it's purpose; it may have been made more clear when the other claims were submitted. I would recommend Pets Best and will purchase it again the next time I adopt. I never wanted to be in a position where I was making medical decisions based on ability to pay.”

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Posted 7 months ago

“Has saved me a lot of money for our 2 dogs. Platform is easy to use and claims are easy to submit.”

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Posted 7 months ago

“Insurance is outstanding! You are able to choose your deductible and amount of coverage for the year. This insurance also covers the initial exam for emergency visits which many companies do not. They will also deposit your money right into your checking account if you choose that option. Only complaint is they are very slow to pay. Sometimes it takes a month which makes it difficult to pay the credit card on which you have charged the visit or medication.”

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Posted 7 months ago

“Great company. They processed my claims without issue. Highly recommended!”

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Posted 7 months ago

“I've never had any issues with them accepting any of my claims. I wish human insurance was this easy.”

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Posted 7 months ago

“Very happy with our plan. Great communication. Mostly quick payments, if there’s delayed they always communicate reasoning and offer assistance.”

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Posted 7 months ago

“Slow to process claims in comparison to other providers like Nationwide. I submitted a claim on January 4th and it took over 3 weeks to process. My other claims have had similar processing times. I used Nationwide the last few years for my older dog and the claims were usually processed within 5-7 days, which is a more reasonable turnaround time, especially for something simple. (P.s. I don't actually like Nationwide for other reasons, but I will give them credit where it's due). The policy isn't very expansive for the price and doesn't cover things that other policies do like PEMF. The price is also fairly expensive even for young dogs. When my other dog was this age just a few years ago I could get a similar policy for $40-$60. Now the price is $100+ for a young dog that regularly gets medical care and has great health. I can't imagine what I'll be paying when she turns 5-7. It's starting to make insurrance not even worth it.”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 33,023 reviews