Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,799 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,799 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Pets Best has been a live saver for my two dogs in recent years. Unexpected medical emergencies happen and it’s nice to know that you have insurance to fall back on during those tough times in expensive vet offices”

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Posted 7 months ago

“Benefits are self explanatory. The online service is user friendly and easy to navigate.”

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Posted 7 months ago

“Easy, friendly and secure”

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Posted 7 months ago

“I'm confused and dissapointed at the payment of my dogs last claim. It was for Vet Bahavoral services for my puppy. First I had to submit so much information over weeks of waiting. I felt like I wasn't trusted with my claim and that I had in fact paid. It shouldn't be so difficult to get a claim paid. I also don't understand the deductible, co-pay etc. Just really dissappointed!”

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Posted 7 months ago

“Always prompt service Super easy to submit claim and receive reimbursement”

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Posted 7 months ago

“Thank you for prompt service. However, you overlooked invoice for $194.05, dated 1/15/25, in your review of my claim submission.”

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Posted 7 months ago

“Such a great pet insurance! Great coverage options and fast turnaround of claims. Our most recent claim was processed and paid in just over 2 weeks of our dog's vet visit. I always tell my friends with pets and also the staff at our veterinary practice that Pet's Best is awesome and I highly recommend that they tell their patients what a great pet insurance company you are.”

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Posted 7 months ago

“The coverage is decent, but if you do not use your benefits that you pay for that's it you just loose them. They have gone up significantly since I originally started the policy, which is a little frustrating since the wellness add ons don't accumulate and you don't really receive anything back.”

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Posted 7 months ago

“I have Pets Best for my mini cockapoo and have been so happy with the insurance coverage! I was able to pick the coverage plan that best fit our needs (there are several options to choose from), and it has been perfect for us. Pets Best makes the claim process so easy and absolutely hassle-free. I recommend them highly!”

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Posted 7 months ago

“All of my claims have been handled very quickly.”

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Posted 7 months ago

“I have had Pests Best for several years. The experience with them has been excellent. Claims paid very quickly and with complete details. They are truly concerned about the well being of you pet. I coud not have chosen a better company to provide the coverage for my puppy.”

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Posted 7 months ago

“I am highly concerned that PetsBest refused to reimburse me on some payment transactions. Unfair mistreatment and asset losses!”

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Posted 7 months ago

“Excellent customer service. Timely responses. Recent, speedy reimbursement (just waiting on my bank to process the direct deposit). I can rest easy knowing when the unexpected happens, PetsBest is there.”

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Posted 7 months ago

“I love this pet insurance! The website and submitting my Bourbon's claims are easy to navigate. There are no hassles. Reviews of claims are completed in a timely matter. The explanation of benefits are great also! Thank you!”

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Posted 7 months ago

“In theory, the plan we have is great. We’ve had it since our puppy was 3 months old, he is now 2.5 years. No pre-existing conditions. We had to use it this month for the first time on an emergency basis. Specialty Dr after specialty Dr. to try to figure out what is wrong. Petsbest is taking extremely long giving us back our money. I don’t understand why it is taking so long since we’ve had it for so long with no pre-existing conditions.”

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Posted 7 months ago

“They do not cover any dental surgery due to infection. My dog had a thorough cleaning before the surgery and because they were not put under general anesthesia for their cleaning, their surgery was not covered. Makes no sense. And what they do cover is an extremely low reimbursement.”

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Posted 7 months ago

“Have Pets Best on my two Maltese dogs. Have had the insurance puppies. Haven’t had any problems submitting claims or being reimbursed. Their website is extremely user-friendly.”

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Posted 7 months ago

“Very helpful and easy online process”

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Posted 7 months ago

“Our dog recently had his yearly check-up with vaccines & blood work. Very upset some of the vaccines were not covered because his appt. this year was 2 days short of a year from his appt last year. Only appt we could get before leaving to travel for 6 weeks. He needed his vaccines before we left. Two days shy and some things were not covered! Premiums a bit expensive to not have things covered on a technicality. Very disappointed in Pets Best Insurance.”

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Posted 7 months ago

“Pets Best has been fantastic for me. It’s very easy to file a claim, and they have been very quick to accept my claims. I would highly recommend this company.”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 29,799 reviews