I really like this service! The first handful of reimbursments (which were the result of my pup's new cancer diagnosis) took a while to review and pay out, which I was quite anxious about at the time. After that initial set of reimbursments, they've been very quick to get back to me. I wish there was a little more built-in information on the website, such as how much of the deductable is remaining before the insurance really kicks in and the cost jump between the first year and the renewal was unexpecxted. I initially signed on for about $73/month for one adult large dog and now pay about $101/month. Considering the ongoing treatment, I still think this service is worth the cost and I appriciate having it on hand so that I can support my pup to the best of my abilities. I'm positive the only reason she's alive is because of the financial assistance from PetsBest.