Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,796 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,796 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets Best provides great coverage for my Standard Poodle pup. Filing claims is easy ( all done through their app) and processing claims are completed quickly.”

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Posted 6 months ago

“The service has gone extremely downhill since PetsBest was acquired by another company. Claim processing takes almost a month then they increased my premium 25% for renewal when my pet has minimal claims, is in perfect health, and she has been covered by PetsBest for almost her entire life. It's extremely disappointing to see the decline”

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Posted 6 months ago

“Pets Best has always processed my claims and paid me within a month or less. My latest claim was processed in under two weeks. Just like all insurance, my premium does increase annually, but that is to be expected.”

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Posted 6 months ago

“Responsive and delivers on reimbursements, great to work with!”

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Posted 6 months ago

“True loyalists - have had an amazing experience with Pets Best and love resting assured that we can handle major issues if they arise. We feel protected and our coverage is excellent! I recommend to everyone I know.”

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Posted 6 months ago

“I have had Pets Best insuarance for a number of years with a umber of pets and have been very satisified with the claim process and payment.”

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Posted 6 months ago

“Filed claim and claim approved fairly promply and paid reimbursement shortly afterwords approval per policy”

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Posted 6 months ago

“Have only had the insurance for a month - we have the wellness and accident insurance. Submitted an online claim for our puppy’s vet exam and shots, very easy. Received our check today. Easy breezy!”

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Posted 6 months ago

“New Customer been with Pets Best for approx. 6 months. I was shocked that it took over a month for my vet bill to be reviewed and reinbursement paid. The amount reinbursed was not even close to what I thought it would be $600 dollar bill and they paid out only a third of the total.”

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Posted 6 months ago

“I never thought I would buy pet insurance but so glad I did and from Pets Best. Claims is so easy, and so quick on their end.”

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Posted 6 months ago

“Wish I had signed up sooner for my other pets. Quick response times on claims. Very affordable.”

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Posted 6 months ago

“I want to lead with I am not excited about the constant price increases. Aside from that, this company has served me and my pets fairly well and have supported us through some of the most traumatizing experiences. If I could give a 4 1/2 I would, but I can’t say you’re getting a 4 star”

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Posted 6 months ago

“Very quick and effecient claims processing.”

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Posted 6 months ago

“Very easy to file claims! Definitely recommend to all pet owners.”

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Posted 6 months ago

“Very happy with Pets Best. Gives peace of mind knowing we have coverage in case of injury/illness. Claims are processed in a timely manner.”

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Posted 6 months ago

“Process from end to end is excellent !”

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Posted 6 months ago

“Submitting claims is easy, and Pets Best has saved me quite a bit of money over the last few years.”

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Posted 6 months ago

“Pets Best is a good pet insurance and they respond in a good amount of time in reference to reimbursement for vet visits.”

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Posted 6 months ago

“As of now, I'm having a very positive experience with insurance. I've had them ever since April 2024, and they covered all the claims I submitted— 3 of wellness and 1 emergency. The hotline is great. Whenever I need them, they are very helpful and nice and always follow up to see how my dog is doing, which I really appreciate.”

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Posted 6 months ago

“Im very pleased with Pets Best insurance. My only concern is how much you will raise the price each year. I realize everything is going up, but insurance is a gamble anyway, so if it gets too high and I am not getting back what I pay into it, it would be better if I just saved the money myself. Hoping the costs will stay reasonable.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 29,796 reviews