Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,022 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have thought it covered more on a 538.00 bill”

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Posted 6 months ago

“Very easy to use. Competitive rates and multiple options to choose from.”

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Posted 6 months ago

“the claims are easy to file and quickly resolved, keep up the good work”

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Posted 6 months ago

“I highly recommend this company. It is great. They always process my claims promptly and hassle free. The customer service staff are superb, knowledgable, polite, and very helpful anytime I need assistance.”

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Posted 6 months ago

“I signed my two younger cats up for Pets Best after our older cat was diagnosed with cancer, treatment failed, and we had to let her go. Not wanting to suffer the financial strain of that situation again with the younger cats, I solicited opinions from other pet owners and heard good things about Pets Best. Up until October 2025, everything seemed good, but after the update they ran in October 2025 it's been a real struggle to get any claims processed in a timely manner. Pets Best says they will process claims within 21 days, but I have multiple claims that still haven't been processed for over 4 months now. I have had to call every week for the past month and spend over an hour on the phone between the hold time and finally getting to talk to someone but having to explain everything all over again and try to figure out what progress has been made, if any at all. I've had multiple claims closed due to "missing medical records" despite both our vet's office and myself uploading and emailing the medical records multiple times. When I get someone on the phone to acknowledge the correct medical records were sent, the new automated system creates new claims with the medical records and invoice they already had, then says the new claims are duplicates because the files attached are the same and closes the claims so I have to call again and get a human being to reopen the claims and mark them to be manually processed by a human being so the automated system does not reject them again. I believe the only reason our most recent claims were processed was because I threatened legal action with my attorney for breach of policy because Pets Best was not processing claims in a timely manner and was advised to file a complaint my state's Department of Insurance if the claims remained unprocessed still. I am still waiting on 2 more claims that are nearly 5 months old to be processed. The only reasons I'm not giving a worse star rating are the following. If you can actually get the claims processed with their new updated system, the coverage is decent and will help with major illnesses and accidents and the wellness coverage is useful for vaccines/dental exams. When you call, these poor customer service reps are clearly trying to help within a bad system that private equity has ruined with automation, which isn't fair to them either. Pets Best does have a legally binding contract and obligation with every customer to actually honor these policies, process claims in a timely manner, and have a system that does not falsely reject claims due to automation that doesn't work. It's incredibly frustrating to be paying for a service you have to spend hours of time over weeks fighting with to just fulfill the legal agreement you have with the service provider. I suspect many other customers don't have the experience or bandwidth to fight these falsely rejected claims to Pets Best's benefit, but unfortunately for them I was the wrong person to do that to, and I was able to claim over $2500 of payouts legally owed to me by Pets Best per the policy documents regarding the claims I submitted. I can only imagine how much they've shorted others by trying these tactics and those people being unable to fight back for what is rightfully theirs. If you are shopping around for pet insurance, I currently would not recommend this one even though I would have in the past given how they are operating now. Unfortunately, one of my cats now has a condition that would be considered preexisting and would not qualify for coverage with any other insurance provider, so we're stuck here.”

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Posted 6 months ago

“Very easy process for claim submissions and prompt review .”

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Posted 6 months ago

“if your pet isn't very sick the preminiums are very costly shop arounmd”

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Posted 6 months ago

“This time took longer than expected. They are usually faster but overall good service.”

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Posted 6 months ago

“Well i pay close to $1100.00 a year and submit a claim for well ness for 282.00 and get back only 120.00 back. I keep up on the wellness and good heath of my dog Rosie. I may look at other options.”

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Posted 6 months ago

“I have turned in bills that have been taken care of.”

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Posted 6 months ago

“Simple claims seem to take longer now.”

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Posted 6 months ago

“Took almost a month to settle a very routine claim. The app kept crashing out and wouldn’t let me submit the claim and when I submitted the claim via email, there was no response and acknowledgment that my claim was received.”

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Posted 6 months ago

“I love Pets Best! The services they cover and the customer service is top notch. Thank you!!”

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Posted 6 months ago

“Always on top with explanations throughout processes”

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Posted 6 months ago

“So glad I chose them”

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Posted 6 months ago

“I have over $10,000 in Vet bills due to my sweet dog tearing ligaments and other tissues in her rear leg. It required surgery that I had to pay upfront. I submitted all my paperwork to PetsBest Insurance and still haven't been reimbursed. I have had to make several calls to their customer service only to be told something different each time I called. I'm pretty frustrated at this point. Do I recommend getting insurance? Absolutely! I just wish that it wasn't such a hassle with this company!”

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Posted 6 months ago

“I’m very happy with pets best , pet insurance. Submitting claims are very easy .”

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Posted 6 months ago

“I kept getting notifications about the claim being incomplete. Upon calling I was told I had to submit the entire receipt and everything should go through. I did submit the entire receipt and I still received another email telling me it was incomplete”

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Posted 6 months ago

“I have been a loyal customer for years to Pets Best and recommended them to plenty of friends. Now that I’ve had to actually use them in the recent couple years for claims they are slow to process. Both last year and this coming year my policies have more than doubled. I can not longer recommend Pets best to any pet owner. Find a better company to be loyal to.”

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Posted 6 months ago

“Easy Website for submitting claims.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 33,022 reviews