Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,642 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claims have been super easy to file and the money gets deposited right into my account. Turn around for reimbursement has been quick and the EOB is easy to understand.”

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Posted 6 months ago

“Pets Best used to be the best,affordable insurance. Costs have increased substantially, and reimbursemnent for legitimate health wellness has decreased substantially.”

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Posted 6 months ago

“Everything about Pets Best is simple, straightforward, and user-friendly. It's difficult to struggle with the health of your pet and the high cost of veterinary services, but Pets Best makes it easy to file a claim and understand how the claim was taken care of. Pets Best is something I would recommend to anyone with a beloved pet.”

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Posted 6 months ago

“With insurance we can go to the vet with confidence that whatever it takes to help our sweet dog, we can do it! You just have to pay ahead and wait for reimbursement, which did not take too long.”

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Posted 6 months ago

“Easy to submit claims, but there are so many restrictions on what is covered.”

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Posted 6 months ago

“Easy and fast reimbursement, love the app..makes all so easy!”

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Posted 6 months ago

“Like all insurance companies, Pets Best looks for questionable reasons to deny claims. They are slow in processing claims, and only to then tell you why they're denying it. I'm not getting my money's worth. (BTW, this survey is silly; I'm reviewing whether or not I was satisfied with how they paid my claims, not whether some item was delivered to me.)”

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Posted 6 months ago

“Slow to process claims but eventually covered.”

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Posted 6 months ago

“I sent my claim in, and they returned it at the a lot of time that they had said I understood the explanation of benefits”

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Posted 6 months ago

“Pets best is a great option for pet insurance. They are easy to work with when making claims and they seem to offer the most comprehensive coverage.”

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Posted 6 months ago

“It is my first time raising a dog from puppyhood. I knew I should have insurance. I read everything on line about pet insurances, I decided on Pets Best. It has been one of the smartest choices I have made. At the beginning of Bella's 2nd year she was diagnosed with Addison's disease. She (female black lab mix) is now 3and a half, on daily medication and monthly shots and doing very well. I could 't have afforded her care without Pets Best help. I tell all my friends how happy I am with the choice I made.”

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Posted 6 months ago

“Pets Best is reliable and delivers results quickly. So far I have not had an emergency , but for wellness my claims are honored quickly.”

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Posted 6 months ago

“I have had PetsBest for 2 years now, and they are wonderful! Their customer service and helpful representatives are awesome. Very friendly and helpful. These days, customer service to me means you run a chance of getting super frustrated; however, I have not found any frustration at all dealing with Pets Best. Filing claims is fast and simple; getting reimbursed for items that are covered is also the same. I have referred my friends with fur babies to them.”

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Posted 6 months ago

“I’ve never had pet insurance but I’m happy Best Pet was recommended to me. They’ve already paid a claim for my last wellness visit.., prompt and efficient!”

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Posted 6 months ago

“I have the illness and injury plan with no annual limit. We have sent in many claims and Pets Best has approved every one including the comprehensive exam. Their customer service is outstanding. Any one of their reptresentatives is friendly and polite and answers any questions you may have. The monthly premiums are very reasonable.”

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Posted 6 months ago

“Quick results”

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Posted 6 months ago

“Very helpful customer service. Claims processed in a timely manner.”

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Posted 6 months ago

“I have never had a problem with all the years and dog. My last clain has taken a good amount of time. So far I haven't seen the money in my account.”

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Posted 6 months ago

“The coverage has been excellent and all claims have been handled promptly. My only complaint is that my monthly premium went from $62/month to $112/month this year. Was not expecting such a huge increase.”

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Posted 6 months ago

“No matter how thorough the invoices are that I send, I am requested at least once -- often twice -- to "send more information". Bills are not paid in a timely fashion. I am so frustrated! I used to be with another company and this was never a problem. I often feel like Pets Best is hoping I'll give up and not bother to pursue claims. Meanwhile, I'm paying a huge amount, $165/month, for pretty much nonexistent service. I stay because some major incident might occur, and I might need coverage for my pet.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 30,642 reviews