Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,648 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“Easy to work with”

Helpful Report

Posted 6 months ago

“As my dog has gotten older, the premiums have increased. I think we will have to be self insured in the future.”

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Posted 6 months ago

“Very easy to summit claims. Have been with Pets best going on 2 years, no complaints.”

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Posted 6 months ago

“First time having pet insurance and I feel as if we were left in the dark. We kept getting notices that they couldn't receive our pets medical records from the vet. We too initiative to get it ourselves and send it. Even then it took several months to get approved but we still don't have any sort of money back.”

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Posted 6 months ago

“The insuranc is great but the premiums are very expensive. If my dog did not have any underline conditions, I could have coverage elsewhere for half the price.”

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Posted 6 months ago

“I submitted my claim for my dogs surgery and was reimbursed for a big portion of the submitted claim”

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Posted 6 months ago

“It’s been taking way to long for reimbursements lately”

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Posted 6 months ago

“My cat needed an unplanned surgery. The claims submission process was really easy and the explanation of benefits and payouts was very straightforward. I also needed to call the call center for a previous claims question and the agent was not only helpful but very kind, supportive, and genuinely interested in getting to know more about my pet. Thank you!”

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Posted 6 months ago

“My claim was quickly reviewed and settled.”

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Posted 6 months ago

“Pets Best has been such a wonderful help for Brownie, our lovely Shih-Poo! Thank you.”

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Posted 6 months ago

“I was very pleased by how quickly my Wellness Claim was processed and refund isssued”

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Posted 6 months ago

“Pet's Best is so convenient in that it allows the pet owner to adjust coverage as the pet ages ( increasing deductible or reducing % covered, for example) so that the insurance is affordable as the pet ages. Claims are processed quickly and fairly.”

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Posted 6 months ago

“Submitted my claim around 9am and had an email that it was handled around 10pm that evening.”

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Posted 6 months ago

“Have done our first couple of claims and it was painless and timely”

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Posted 6 months ago

“They need to work on their portal, constantly having issues with it. Sometimes when you call you have to wait 45 minutes or longer to speak to someone. They seem disorganized if you email a claim, but when the portal is not available you have no choice but to email your information, but it seems like they don't see it and then close the claim. Then you have to start all over and resubmit the claim all over again. Some people on the phone are very nice but I have spoke to a couple of people that were down right rude. Its a insurance company and they do what they possibly can to not pay a claim. They need a better portal system and online system, too many errors, it just seems like they need a better IT team to fix all these online errors.”

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Posted 6 months ago

“Very easy to use, rapid response and accurate analysis. Love this company!”

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Posted 6 months ago

“Easy reimbursement process. Just upload your itemized vet bill and they handle the rest. They even offer direct deposit. Also, their explanation of benefits (EOB) is easy to understand. I would highly recommended Pets Best if you're looking for a hassle free pet insurance.”

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Posted 6 months ago

“Have had pet insurance with this company for 6 years. My pitbull/boxer mix started developing these malignant nodules every 6 months. Needless to say this frequent visit to the vet to have them removed gets very expensive. Pets Best Insurance has never declined covered services and the payouts were quick and seamless. Highly recommend Pets Best for a no hassle experience.”

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Posted 6 months ago

“I am pleased with Pets Best Insurance. They've always been fair and fulfilled our claims in a timely manner.”

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Posted 6 months ago

“Paid the claim within a day or two from submission from my Veternarian! Excellent!”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 33,648 reviews