Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,648 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quick and easy to fill out a claim and you usually hear back within a couple of days!”

Helpful Report

Posted 6 months ago

Hi Donna, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 6 months ago

“I am extremely happy with this pet insurance. They are reliable, predictable (in a good way), and it allows me to always have peace of mind when my pup needs a vet appt, whether planned or last minute / "emergency". Plus, the claim processing and reimbursement is always timely.”

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Posted 6 months ago

Hi Juliana, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! -AS

Posted 6 months ago

“I put in my first claim it was settled within a day so fast and so easy”

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Posted 6 months ago

Hi Lynn, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 6 months ago

“I have had a Pets Best policy for each of my Frenchies for 8.5 years. My two Frenchies have had illnesses that I have claimed on each of their respective policies. IVDD, aspirational pneumonia, seizures, and allergies are a few of the illnesses for which I have filed a claim. All of my claims were accepted, and I received payments in a timely manner. The customer service representatives were very patient, helpful, and addressed all my questions and concerns. I highly recommend Pets Best Pet Health Insurance.”

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Posted 6 months ago

Hi Connie, thank you so much for sharing your experience. We are thrilled to hear we have been able to help with your Frenchies' medical expenses. Thank you for being a part of the Pets Best family! -AS

Posted 6 months ago

“After years of frustration with pet insurance — slow claims, confusing coverage, and too many surprises at the worst moments — I switched to PetsBest about a year ago. I have five dogs insured, and I needed something I could actually count on. I'm so glad I made the change. Most recently, my newest pup Poppy, a Pomeranian mix rescue, needed specialist visits and an MRI with a neurologist — a bill that came to over $7,000. PetsBest approved the claim in less than two weeks and covered 80% after our copay. No runaround. No delays. Just straightforward, fast support when we needed it most. PetsBest has been great and I'll continue to reccomend them.”

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Posted 6 months ago

Hi Courtney, thank you so much for sharing your positive experience. We are thrilled to hear we have been able to help ease the burden of medical expenses for Poppy! Thanks for being part of the Pets Best family. -AS

Posted 6 months ago

“I cannot begin to explain how important it is to have your pet insured. I had always hoped that I would never ever have to use the insurance, but unfortunately my dog developed a very rare disease at a young age. Pets Best has been right there supporting us and helping to pay the expenses along the way. I don’t think our sweet dog would be with us today if we didn’t have their coverage. I recommend Pets Best over other pet insurance and trust them to continue to support our health journey along the way!”

Helpful Report

Posted 6 months ago

Hi William, thank you so much for sharing your experience. We are thrilled to hear we have been able to help with your dog's medical expenses. Thank you for being a part of the Pets Best family! -AS

Posted 6 months ago

“They have always been good and on time with payments”

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Posted 6 months ago

“When you buy the best you get Best!!!”

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Posted 6 months ago

Hi Sue, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 6 months ago

“I have a plan that works for us financially and have not had an issue getting coverage. What more do we need, ty PetsBest!”

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Posted 6 months ago

Hi Sonya, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 6 months ago

“Very happy with them. They paid everything they were supposed to pay and claims are processed in a reasonable amount of time.”

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Posted 6 months ago

Hi Steve, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 6 months ago

“Our claim was processed and paid in a total of 2 days! This was a major claim for us. Our dogs implants from an ACL injury became infected a year after the original surgery. We are extremely grateful to have Pet's Best for our pet's medical needs.”

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Posted 6 months ago

Hi Jeffrey, thank you so much for sharing your experience. We are thrilled to hear we have been able to help with your dog's medical expenses. Thank you for being a part of the Pets Best family! -AS

Posted 6 months ago

“Processed my first claim and it was simple, efficient. Pet insurance has given me a piece of mind if and when an accident or illness occurs in either of my two large dogs I highly recommend Pets Best and was one of two pet insurance companies recommended to me by my veterinarian. She uses Pets Best and if it's good enough for her, I knew it was good for me.”

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Posted 6 months ago

Hi Karen, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 6 months ago

“Pets Best has been wonderful for our lab! Fast claims and great coverage. Smooth process and very responsive.”

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Posted 6 months ago

Hi Serena, thank you so much for sharing your experience. We are thrilled to hear we have been able to help with your lab's medical expenses. Thank you for being a part of the Pets Best family! -AS

Posted 6 months ago

“I’ve been using them for years. It’s been helpful having the insurance for serious illnesses.”

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Posted 6 months ago

Hi Adele, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 6 months ago

“Very easy claims process and claims have been paid quickly.”

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Posted 6 months ago

Hi Debra, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 6 months ago

“I highly recommend this company. They have helped me take care of my pup and never denied any claim.”

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Posted 6 months ago

Hi William, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 6 months ago

“They processed every claim I've submitted quickly and sent deposit directly yo my checking account.”

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Posted 6 months ago

Hi Rick, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 6 months ago

“Easy claim process and processing time is quick.”

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Posted 6 months ago

Hi Howard, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 6 months ago

“Great service”

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Posted 6 months ago

Hi Harvey, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 6 months ago

“My Odin was Dx with cancer 3/19. Needless to say devastation hit hard. Knowing I had pet insurance took much weight off my shoulders. So easy to submit claims. I have submitted 6 since 3/19 and all have been reviews/approved and reimbursements are on there way directly deposited into my bank account. Every insurance besides 1 other (very expensive) has this waiting period. The waiting can be a little overwhelming especially when you’re fronting thousands but that’s indeed emotions flooding in. Pets Best is giving me more time with my best friend & I couldn’t be more thankful.”

Helpful Report

Posted 6 months ago

Hi Danielle, thank you so much for sharing your experience. We are thrilled to hear we have been able to help with Odin's medical expenses. Thank you for being a part of the Pets Best family! -AS

Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 33,648 reviews